Responsibilities
The Customer Support Data Entry Specialist is housed in the Forage/Soil Department and is the first line of contact with current and prospective customers. The position is responsible for quality service in each customer engagement activity and for support of labs through data coordination and entry. The position includes:
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The management and distribution of customer emails and telephone calls.
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Listening to customers’ questions and concerns and provide answers or responses by phone, email, or other engagement platforms.
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Providing information about laboratory packages and services.
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Knowing when to escalate technical questions to the appropriate team members.
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Intake management of information from submittal forms and data pages.
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Maintenance of customer accounts, a contact list, and performing check ins on a regular cadence.
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Preparing quotes for laboratory services for customers.
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Collect, manage, scan, and file submittal and data page source documents.
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Understand the billing process and perform basic accounting duties including credits or debits on accounts.
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Management of aged samples with internal teams and external clients.
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Gather and report customer feedback to help improve lab packages and services.
The shift for this position is Monday - Friday, 8:00am to 4:30pm EST.
Working Conditions
Work is primarily performed in an office. However, work can also be performed in a laboratory where there is occasional exposure to chemicals, dust, and noise. Protective safety equipment will be required if exposed to chemicals, dust, or noise.
Mental and Visual Demands
Close mental and visual attention are required for accurate execution of sample and order processing rapidly.
Physical Activities and Requirements
Constantly uses hands, arms, and wrists to key in sample or supply information and perform physical inventory counts, which is a repetitive activity. Regularly sits, stands, walks, and reaches with arms and/or hands. Occasionally stoops, kneels, crouches, bends, and/or climbs. Ability to occasionally lift up to 25 pounds.
High School Diploma required.
Prior work in customer service and/or data entry preferred.
Science background and familiarization with associated terminology are desirable but not essential.
Communication skills with the ability to provide clear information in writing, phone, or in-person.
Customer service skills.
Listening skills.
Patience.
Computer literate in Microsoft applications (Teams, Outlook, Word, Excel, and PowerPoint).
Attention to detail.
Problem-solving skills.
Strong organizational skills.
Ability to multi-task.
Understands and conveys information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties.
Effective interpersonal skills.
Positive work ethic.
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High School Diploma required.
-
Prior work in customer service and/or data entry preferred.
-
Science background and familiarization with associated terminology are desirable but not essential.
-
Communication skills with the ability to provide clear information in writing, phone, or in-person.
-
Customer service skills.
-
Listening skills.
-
Patience.
-
Computer literate in Microsoft applications (Teams, Outlook, Word, Excel, and PowerPoint).
-
Attention to detail.
-
Problem-solving skills.
-
Strong organizational skills.
-
Ability to multi-task.
-
Understands and conveys information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties.
-
Effective interpersonal skills.
-
Positive work ethic.
