Top 92 Customer service representative Jobs in Jackson, Mi

Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Jackson, MI
- $19 - $22 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative
U-Haul —Jackson, MI
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
CSR/Teller - Jackson, MI - Full-Time
Fifth Third Bank —Jackson, MI
- Full-time
- Office
- High school diploma or GED
- Entry level
Client Advocate
greenpath, inc. —Jackson, MI
- $15.00 - $17.57 an hour
- Weekends as needed
- Remote
- Residential
- Organizational skills
- Typing
Quick Apply
Call Center Representative
American 1 Credit Union —Jackson, MI
- $19.08 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Representative
Chelsea State Bank —Jackson, MI
- Full-time
- Office
- Entry level
Quick Apply
7d
Customer Service Representative 2nd shift
HI-LEX CONTROLS INC —Litchfield, MI
- Full-time
- ERP systems
- Mid-level
- Bachelor's degree
Quick Apply
14d
Customer Service Representative
Caster Concepts —Albion, MI
- From $19 an hour
- Extended hours
- Sales
- Customer service
- In-person
- Health insurance
- Dental insurance
Quick Apply
Client Success Specialist
greenpath, inc. —Jackson, MI
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Customer Service/Sales
Home Depot —Jackson, MI
- Entry level
Customer Service Representative (Part-Time)
Dayton Freight —Jackson, MI
- Part-time
- Data entry
- Typing
- Communication skills
Quick Apply
13d
Customer Service Representative (Full-Time)
Dayton Freight —Jackson, MI
- Full-time
- Data entry
- Typing
- Communication skills
Quick Apply
13d
Pharmacy Customer Service Associate
Walgreens —Jackson, MI
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Service Business Development Center (BDC) Representative
Art Moehn Auto Group —Jackson, MI
- $16 an hour
- Full-time
- Background check
- Pass drug screening
- Typing
- 401(k)
- Employee discount
Quick Apply
Remote Experience Specialist - Part Time
TRUE Community Credit Union —Jackson, MI
- $19.35 - $22.76 an hour
- Part-time
- Hybrid work
- Spanish
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
10h
Customer Service Representative - State Farm Agent Team Member
Robert Cape - State Farm Agent —Jackson, MI
- $35,000 - $48,000 a year
- Full-time
- Office
- Entry level
- Profit sharing
- Health insurance
Quick Apply
2nd Shift Bilingual (English/Spanish) Call Center Agent
Ambs Call Center —Jackson, MI
- Up to $27.45 an hour
- Overtime
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Joe Munie - State Farm Agent —Jackson, MI
- $40,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Steven Bartshe - State Farm Agent —Eaton Rapids, MI
- $35,000 - $45,000 a year
- Full-time
- Computer literacy
- Office
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Customer Service Associate
Mister Car Wash —Jackson, MI
- $16 - $18 an hour
- Weekends as needed
- Outdoor work
- Entry level
- Health insurance
- Dental insurance
Quick Apply
6d

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Customer Service Representative

BLACKHAWK INDUSTRIAL OPERATING CO -
Jackson, MI

Quick Apply

Job Details

Full-time
$19 - $22 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Computer operation
Customer returns handling
High school diploma or GED
Desktop applications
Productivity software

Full Job Description

WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.

** This position is located onsite in Jackson, Michigan

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material’s to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers’ systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned

QUALIFICATIONS:

Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customer service.

SUPERVISORY RESPONSIBILITIES:

No direct supervisory responsibility.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required.
Minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.

CERTIFICATES, LICENSES, REGISTRATIONS:

None required

WORK ENVIRONMENT:

Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE REQUIRED:

Wrist rest for keyboard and mouse pad

OTHER INFORMATION:

BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

BENEFITS:

Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement – after 1 year of employment

BlackHawk Industrial is an Equal Opportunity Employer.

Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates are not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.

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Refine Your Search

customer service representative jobs in jackson, mi

Customer Service Representative

Customer Service Representative

CSR/Teller - Jackson, MI - Full-Time

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Call Center Representative

Customer Service Representative

Customer Service Representative 2nd shift

Customer Service Representative

Client Success Specialist

Customer Service/Sales

Customer Service Representative (Part-Time)

Customer Service Representative (Full-Time)

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Service Business Development Center (BDC) Representative

Remote Experience Specialist - Part Time

Customer Service Representative - State Farm Agent Team Member

2nd Shift Bilingual (English/Spanish) Call Center Agent

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Associate

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