LIFELINE Blood Services
183 Sterling Farms Drive
Jackson, Tennessee 38305
Department:
Donor Services
Reports to:
Fixed Site/Mobile Coordinator/Donor Services Manager
Hours:
Full-Time Monday – Sunday Hours Vary with Blood Drive Schedule
- Due to the possibility of business needs changing, LIFELINE reserves the
right to change an employee’s primary schedule.
Job Description
Performs donor suitability, histories and blood collection procedures. Ensures the safety of the donor and safety, purity, and potency of the blood collected. Assists in the set-up and break down of the mobile site equipment before and after the blood drive (if applicable). Performs various regulated functions related to the care of the blood after collections, including storage and transportation.
Duties and Responsibilities
The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. All employees must perform all assigned duties in compliance with internal SOPs, external regulations, and internal policies, bring compliance issues to the attention of management and assure quality customer service to all customers internal and external. Employees must comply with traffic legislation, be conscious of road safety, demonstrate safe driving, and other good road safety habits while driving their personal vehicle for work purposes.
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Performs donor registration process
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Performs mini-physical
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Performs medical questionnaire
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Performs blood collection procedures according to SOPs, including Quality Control.
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Attends to donor’s comfort and safety during and post donation, including those having reactions or complications to the procedure and notifying the Coordinator.
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Maintains confidentiality of all information regarding donors.
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Labels all blood collection materials according to SOP.
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Cares for blood after collection, providing temporary storage, and transportation to the center when necessary.
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Assists in unloading, assembling, maintain, dismantling and reloading of equipment and supplies (if applicable).
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Completes all required documentation
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Complies with LIFELINE safety policies and procedures.
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Demonstrates excellent customer service when dealing with donors, members of the community and co-workers.
Training
IWELCOME, ILEAD, Annual cGMP, Annual Safety, Annual Human Resources (Sexual Harassment, Workplace Bullying, Diversity/Unconscious Bias), Medical Ethics, Customer Service, Blood Establishment Computer Systems, and all required departmental and interdepartmental training.
CPR (recommended) and First Aid
Qualifications
EDUCATION: High School diploma. Phlebotomy certification preferred. Current CPR Certification
EXPERIENCE: Prior Phlebotomy training, EMT, EMS, RN, LPN and LVN preferred. On the job training.
SKILLS:
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Language skills must include the ability to read, write, speak English effectively and follow oral and written instructions consistent with policies and procedure, SOPs or other requirements.
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Documentation accuracy required
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Ability to make sound decisions under pressure.
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Effective planning and organizational skills
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Demonstrate the ability to multi-task.
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Ability to function as a key team member in a high-level production environment coupled with strong organization skills.
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Ability to work independently and to meet deadlines.
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Demonstrated ability to work without direct supervision.
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Must be able to make simple decisions based on well-defined choices.
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Ability to communicate effectively with the staff and the public to enhance LIFELINE’s relationship with the community.
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Basic computer skills in Microsoft Word and Excel.
Working Conditions
Functions are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. Performance of this job could expose the employee to blood-borne pathogens. The noise level in the work environment is usually low to moderate.
Physical Requirements
Employee is required to stand, walk, sit, and have the ability to lift a minimum of 50 pounds.
