JOB SUMMARY
The primary duty of an associate manager is to GET RESULTS on all contact/collection and marketing efforts. This mainly consists of getting the customer to visit the office or getting the customer to telephone the office. Associate Manager is qualified to perform all branch manager duties and supervise employees while the Manager is not in the office.
DUTIESESSENTIAL JOB FUNCTIONS
The Associate Manager position is to PREPARE FOR MANAGEMENT. The company views all associate managers as potential branch managers. Associate Managers who receive first consideration for promotion are those who excel not only at their own job but understand the positions of CSR and Manager.
In general, the Associate Manager's duty will be to complete as much of the delinquent telephone work as directed by the manager. Associate Managers must possess an abundance of initiative because much of their work is done without direct supervision. Candidate must have a valid driver's license that is not in jeopardy and access to a dependable automobile with liability insurance coverage.
OTHER FUNCTIONS AND RESPONSIBILITIES
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Makes telephone collection calls to delinquent customers and reports activities on each customer to the branch manager.
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Adjusts past-due payments for current slow customers.
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Makes written description and appraises value of security and other collateral at customer's residence. Makes written comments regarding the condition of collateral. Makes written recommendations to branch manager for amount and term for loan (outside appraisals.)
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Assists in answering telephone, posting customer payments, inputting new and refinanced loans into the loan software system, processing loan applications, and preparing refinance and delinquency mail.
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Assist the manager to set-up, plan and delegate field visit activities with the assistant(s). Review and document all field work completed by the assistant manager.
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Conducts training development exercises as directed by the Manager and District Supervisor.
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Prepares weekly and monthly reports.
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Maintains daily tabulation of delinquency report which is generated by the computer.
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Provides customer's credit experience to inquiring creditors.
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Assists in maintaining standards in all areas of delinquency, loan volume, and growth goals, along with the 10th/20th standards.
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It is the branch personnel's responsibility to consistently achieve company production standards, and this may require some late nights until 8:00 PM and Saturday work as directed by the District Supervisor.
QUALIFICATIONS
Previous experience in collections or the finance industry a plus. The Associate Manager must have knowledge of and successful use of computer skills. Willingness to travel and relocate is essential. The Associate Manager must be willing to take the role of the next available Managers position in any location that an opening arises.
REQUIRED
A high school diploma or equivalence is required.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.
