Top 190 Automotive Jobs in Jackson, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Automotive Technician/Mechanic
Belle Tire —Jackson, MI
- $80,000 - $100,000 a year
- ASE Certification
- 18 years or older
- Heavy lifting
- Paid training
- AD&D insurance
Quick Apply
2d
Service Advisor
MDP Automotive —Jackson, MI
- $74,000 - $119,000 a year
- Full-time
- Sales
- Restaurant management
- Business development
- Paid training
- Paid holidays
Quick Apply
13d
Car Detailer/Lot Porter
Extreme Dodge Chrysler Jeep Ram —Jackson, MI
- $32,000 - $38,000 a year
- Full-time
- Clean driving record
- Dealership
- Inventory management
- Employee discount
- Opportunities for advancement
Quick Apply
Collision General Manager
Gerber Collision & Glass —Jackson, MI
- $90,000 - $100,000 a year
- Full-time
- Writing skills
- Military encouraged
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
2d
Business Development Coordinator
Jim Winter Automotive Group —Jackson, MI
- $42,000 - $50,000 a year
- Full-time
- Dealership
- Organizational skills
- Communication skills
Quick Apply
Express/Oil Change Technician
Art Moehn Auto Group —Jackson, MI
- $625 - $750 a week
- Full-time
- Dealership
- Driver's License
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Automotive Detailer
Art Moehn Auto Group —Jackson, MI
- $15 - $18 an hour
- Full-time
- Dealership
- Driving
- Outdoor work
- Paid training
- Disability insurance
Quick Apply
Automotive Service Technician
Art Moehn Auto Group —Jackson, MI
- $85,000 - $200,000 a year
- Full-time
- Clean driving record
- Dealership
- Customer service
- Health insurance
- Opportunities for advancement
Quick Apply
Vehicle Detailer
Jim Winter Automotive Group —Jackson, MI
- $18 an hour
- Email
- Clean driving record
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply
2d
Delivery Specialist
O'Reilly Automotive Stores —Blackman Township, MI
- Full-time
- Sales
- Merchandising
- Driver's License
- Employee stock purchase plan
- Health insurance
Quick Apply
Customer Service Representative
U-Haul —Jackson, MI
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Sales Associate
Seymour Ford —Jackson, MI
- $50,000 - $150,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid time off
- Flexible schedule
Quick Apply
Utility Worker
Jackson Area Transportation Authority —Jackson, MI
- $21.00 - $22.23 an hour
- Overtime
- Outdoor work
- Entry level
Quick Apply
Store Driver
Advance Auto Parts —Jackson, MI
- Part-time
- Spanish
- Clean driving record
- Dealership
Quick Apply
Automotive Technician
Firestone Complete Auto Care —Jackson, MI
- $17.50 - $26.30 an hour
- Full-time
- Basic math
- Driver's License
- Driving
- Paid holidays
- Health insurance
2d
Sales Associate
Fun Town RV, LP —Jackson, MI
- Full-time
- Google Workspace
- Dealership
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Automotive Test Mechanic - Impact Lab
Stellantis —Chelsea, MI
- Software troubleshooting
- Computer literacy
- Data analysis skills
Manager In Training Program
Garber Automotive Group —Jackson, MI
- Urgently hiring
- Clean driving record
- Management
- Dealership
- Paid training
- Health insurance
Dealership Accounting Clerk
Art Moehn Auto Group —Jackson, MI
- From $17 an hour
- Full-time
- Background check
- 18 years or older
- Microsoft Outlook
- Disability insurance
- Dental insurance
Quick Apply
1d

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automotive jobs near jackson, mi

Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

automotive jobs in jackson, mi

Contact Center Team Lead (local only considered)

Automotive Technician/Mechanic

Service Advisor

Car Detailer/Lot Porter

Collision General Manager

Business Development Coordinator

Express/Oil Change Technician

Automotive Detailer

Automotive Service Technician

Vehicle Detailer

Delivery Specialist

Customer Service Representative

Sales Associate

Utility Worker

Store Driver

Automotive Technician

Sales Associate

Automotive Test Mechanic - Impact Lab

Manager In Training Program

Dealership Accounting Clerk

I want to receive the latest job alert for automotive in jackson, mi

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