Top 10 Call center specialist supervisor Jobs in Jackson, Mi

Call Center Specialist
American 1 Credit Union —Jackson, MI
- $19.08 an hour
- Writing skills
- High school diploma or GED
- Mentoring
- Dental insurance
- Vision insurance
3d
Lending Specialist
American 1 Credit Union —Jackson, MI
- $23.50 an hour
- Mid-level
- High school diploma or GED
- Mentoring
- Dental insurance
- Vision insurance
3d
E-Service/Digital Account Specialist I
American 1 Credit Union —Jackson, MI
- $21.13 an hour
- High school diploma or GED
- Mentoring
- Communication skills
- Dental insurance
- Vision insurance
3d
Call Center Specialist Supervisor
American 1 Credit Union —Jackson, MI
- $61,054.34 a year
- Call employer
- Writing skills
- Mid-level
- Bachelor's degree
- Dental insurance
- Vision insurance
3d
Client Success Specialist
greenpath, inc. —Jackson, MI
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply

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Call Center Specialist
American 1 Credit Union —Jackson, MI
Incoming Call Response: Answers all incoming phone calls, assists members fully, and when necessary, routes calls to the appropriate department in a courteous,…
$19.08 an hour
3d
E-Service/Digital Account Specialist I
American 1 Credit Union —Jackson, MI
Provide assistance with technical support to members with personal computers, browsers and cell phones so that they are able to utilize the technology provided…
$21.13 an hour
3d

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Call Center Specialist

American 1 Credit Union -
Jackson, MI

Apply Now

Job Details

$19.08 an hour
3 days ago

Benefits

Dental insurance
Vision insurance
Benefits from day one

Qualifications

Confidential information handling
High school diploma or GED

Full Job Description

We are looking for Contact Center Specialist!

Do you have experience working in a Call Center?
Are you focused on finding solutions for customers?
Have you worked in a financial institution?

If so, we invite you to consider a career at American 1 Credit Union. Below are more details before you decide to apply:

Location: onsite in Jackson, MI in a Call Center Environment
Position: Contact Center Specialist
Hourly: $19.08
Benefits start on day one: Health, Dental, Vision, Responsible Time Off
All offers of employment are contingent upon background screens

The Contact Center Specialist is responsible for delivering excellent member experience through answering incoming calls from members and potential members. The Contact Center Specialist must be equipped to respond to general member questions, account inquiries, and member concerns. This position requires excellent communication skills to effectively engage and recognize the member’s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Contact Center Specialist works collaboratively with their team to assure that the member experience is superior, and goals are achieved.

Essential Job Functions

Engaged Communication: Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions.
GREAT Service Standards: Commitment to offering superior member experience while following all the GREAT service standards.
Incoming Call Response: Answers all incoming phone calls, assists members fully, and when necessary, routes calls to the appropriate department in a courteous, professional & timely manner.
Focus on Purpose/Mission: Focused on credit union purpose and mission statement of creating financial wellness in our community through everyday banking.
Scorecard Accountability: Cross-offer new checking, lending, and product referrals to members that are consistent with individual and branch goals.
Attention to Detail and Confidentiality: Ensure that all transaction activity is done accurately. Maintain confidentiality by avoiding unauthorized disclosure of member information.
Core Process, Policy and Procedure Review and Recommendations: Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
Community Advocate: Serves as a representative of the credit union while in the community.
Department and District Support: Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members.

Competencies Required

People Focused and Strong Communication: Empathetically seek understanding of what members and employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
Achiever, Initiative and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Committed to executing individual scorecard goals as well as achieving branch goals.
Focused, Accuracy, Attention to Detail: Thoroughness and accuracy in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Follows all core process, policies, and procedures.
Engaged and Collaborative: The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect. Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members so as to anticipate problems and ensure the effectiveness of the institution.
Humbly Confident and Inquisitive: Committed to asking questions for clarification so that confidence is built in the member relationships. Admit when there is an opportunity for improvement and celebrate with the team when we win together.

Key Accountability Items:

Support and Collaborate with Department Team
Accuracy on Transactions
Uphold GREAT service standards
Personal Scorecard Results

Requirements:

A minimum education of high school diploma or GED.
Cash handling or sales experience.
Prior customer service experience.

The Ideal Candidate:

Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility with handling confidential information

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Apply Now

Refine Your Search

call center specialist supervisor jobs in jackson, mi

Call Center Specialist

Lending Specialist

E-Service/Digital Account Specialist I

Call Center Specialist Supervisor

Client Success Specialist

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