Top 17 Center specialist supervisor Jobs in Jackson, Mi

Lending Specialist
American 1 Credit Union —Jackson, MI
- $23.50 an hour
- Mid-level
- High school diploma or GED
- Mentoring
- Dental insurance
- Vision insurance
3d
Call Center Specialist Supervisor
American 1 Credit Union —Jackson, MI
- $61,054.34 a year
- Call employer
- Writing skills
- Mid-level
- Bachelor's degree
- Dental insurance
- Vision insurance
3d
Call Center Specialist
American 1 Credit Union —Jackson, MI
- $19.08 an hour
- Writing skills
- High school diploma or GED
- Mentoring
- Dental insurance
- Vision insurance
3d
E-Service/Digital Account Specialist I
American 1 Credit Union —Jackson, MI
- $21.13 an hour
- High school diploma or GED
- Mentoring
- Communication skills
- Dental insurance
- Vision insurance
3d
Document Control Specialist III
Consumers Energy —Jackson, MI
- $25 - $30 an hour
- Weekends as needed
- Hybrid work
- Customer service
- Office
- High school diploma or GED
- Dental insurance
- 401(k)
Industrial Injury Prevention Specialist - Jackson, MI
WORKCARE INC —Jackson, MI
- From $35 an hour
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
9d
BCP Peer Recovery Coach
Judson Center —Jackson, MI
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Addiction Medicine
Quick Apply

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Call Center Specialist Supervisor
American 1 Credit Union —Jackson, MI
Focused, Decision Making and Problem Solving : Has a strong sense of urgency about proactively solving problems and getting work done; gain support by…
$61,054.34 a year
3d
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Possession of a valid Michigan driver’s license and access to reliable transportation for job related use is required.
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Lending Specialist

American 1 Credit Union -
Jackson, MI

Apply Now

Job Details

$23.50 an hour
3 days ago

Benefits

Dental insurance
Vision insurance
Benefits from day one

Qualifications

Customer communication
Confidential information handling
High school diploma or GED
Cross-functional collaboration

Full Job Description

We are looking for a Lending Specialist to join our team. Do you have experience with:

Creating vehicle loans, home equity loans and other product loans?
Adhering to established lending guidelines and policies?
Collaborating and supporting your team and other departments?

If so, we invite you to consider a career at American 1 Credit Union. Below are more details before you decide to apply:

Position: Lending Specialist
Location: onsite in Jackson, MI in a Call Center Environment
Wage: $23.50 per hour
Benefits start on day one: Health, Dental, Vision, Responsible Time Off
All offers of employment are contingent upon background screens.

The Lending Specialist is responsible for delivering excellent member experience with processing virtual lending applications. The Lending Specialist has broad knowledge of all credit union loan products and can successfully offer a professional, timely and accurate lending experience to members, non-members and dealer partners. This position requires excellent communication skills to effectively engage and recognize the member’s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Lending Specialist works collaboratively with their team to assure that the member experience is superior, and goals are achieved.

Essential Job Functions

Engaged Communication: Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions.
GREAT Service Standards: Commitment to offering superior member experience while following all the GREAT service standards.
Timely Member Response: Service members through digital communication channels including online banking messages, emails, metro fax, mobile messages, etc. Answer detailed member inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies through all communication channels
Focus on Purpose/Mission: Focused on credit union purpose and mission statement of creating financial wellness in our community through everyday banking.
Scorecard Accountability: Cross-offer new checking, lending, and product referrals to members that are consistent with individual and branch goals. Engage members through outbound sales calls and promote appropriate products and services according to member needs.
Attention to Detail and Confidentiality: Ensure that all member activity is done accurately. Maintain confidentiality by avoiding unauthorized disclosure of member information.
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
Core Process, Policy and Procedure Review and Recommendations: Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements
Community Advocate: Serves as a representative of the credit union while in the community.
Department and District Support: Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members.

Competencies Required

People Focused and Strong Communication: Empathetically seek understanding of what member and employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
Achiever, Initiative and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Committed to executing individual scorecard goals as well as achieving branch goals.
Focused, Accuracy, Attention to Detail: Thoroughness and accuracy in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Follows all core process, policies, and procedures.
Engaged and Collaborative: The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect. Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members so as to anticipate problems and ensure the effectiveness of the institution.
Humbly Confident and Inquisitive: Committed to asking questions for clarification so that confidence is built in the member relationships. Admit when there is an opportunity for improvement and celebrate with the team when we win together.

Key Accountability Items:

Support and Collaborate with Department Team
Accuracy and completion of account and loan documentation
Uphold GREAT service standards
Personal Scorecard Results
High level of knowledge of all products and services

Requirements:

A minimum education of high school diploma or GED.
Minimum 6 months as Member Service Specialist

The Ideal Candidate:

Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff

Apply Now

Refine Your Search

center specialist supervisor jobs in jackson, mi

Lending Specialist

Call Center Specialist Supervisor

Call Center Specialist

E-Service/Digital Account Specialist I

Document Control Specialist III

Industrial Injury Prevention Specialist - Jackson, MI

BCP Peer Recovery Coach

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