Top 13 Customer care coordinator Jobs in Jackson, Mi

Front Office Coordinator - Jackson (Northwest), MI
Athletico Physical Therapy —Jackson, MI
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Dental Receptionist
Pediatric Dentistry and Orthodontics of Jackson —Jackson, MI
- $15 - $21 an hour
- Full-time
- Dental office
- Pediatrics
- In-person
- Health insurance
- Dental insurance
Quick Apply
6d
Patient Care Coordinator - Medical Receptionist
Beltone —Brooklyn, MI
- $13,000 - $16,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid time off
Quick Apply
Scheduling Coordinator - Hematology Oncology - Days
Henry Ford Health —Jackson, MI
- Day shift
- Hospital
- Customer service
- Mid-level
- Health insurance
- Dental insurance
5d
Scheduling Coordinator - Oncology - Days
Henry Ford Health —Jackson, MI
- Day shift
- Microsoft Excel
- Hospital
- Customer service
- Health insurance
- Dental insurance
4d
Dental Patient Care Coordinator
The Dental Experience —Jackson, MI
- $14 - $20 an hour
- Full-time
- Dental office
- Medical office experience
- English
- Dental insurance
- Paid time off
Quick Apply
Patient Care Coordinator | Patient Experience & Growth
Peak Performance Physical Therapy —Mason, MI
- Full-time
- HIPAA
- Clinic
- Outpatient
Quick Apply
14d
Medical Diagnostic Referral/Prior Authorization Coordinator
Karim Healthcare —Jonesville, MI
- $16 - $18 an hour
- Full-time
- Medical office experience
- HIPAA
- High school diploma or GED
- 401(k)
- Paid time off
Quick Apply
5d
Contingent Medical Receptionist I
Trinity Health —Chelsea, MI
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
IHAMI_Medical Receptionist
Trinity Health Michigan —Chelsea, MI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Medical Receptionist I
Trinity Health Michigan —Chelsea, MI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Healthy Smiles Dental Care —Chelsea, MI
Two year of dental receptionist experience. Work with clinical team to understand and communicate patient care effectively. Dental insurance: 1 year (Required).
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Front Desk Dental Receptionist
Trillium Dental —Lansing, MI
The office utilizes Eaglesoft dental software with full integration. We are able to provide full scope of treatment for our patients from fillings and cleanings…
$19 - $22 an hour
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Havens Family Dental —Blacklick, OH
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The Ohio State University Wexner Medical Center —Columbus, OH
The Registration Coordinator is responsible for scheduling appointments with patients, taking incoming patient and provider calls, coordinating the check-out…
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Front Office Coordinator - Jackson (Northwest), MI

Athletico Physical Therapy -
Jackson, MI

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Job Details

Full-time
$15.00 - $23.50 an hour

Benefits

Paid parental leave
Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
Employee discount
Gym membership
Life insurance
Pet insurance

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Position Overview:

About Us:

At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.

Our mission is simple yet powerful: Extraordinary people improving lives.

Position Summary:

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).

Benefits offered with this full-time position:

Medical & Rx, Dental and Vision (eligibility begins day one of employment)
HSA, Healthcare FSA, Dependent Care FSA
Progyny Fertility Benefit
Critical Illness, Accident, & Hospital Indemnity Insurance
Company Paid Basic Life / AD&D
Supplemental Life Insurance (Employee, Spouse, Child)
Company Paid Short-Term & Long-Term Disability
Long-Term Disability Buy-Up Option
Company Paid Maternity & Parental Leave
Adoption & Surrogacy Expense Reimbursement
KinderCare Discount
Legal & Credit Monitoring
15 days PTO (accruing starts immediately upon hire)
6 Major Holidays off plus 2 floating holidays yearly
Additional compensation opportunities on top of base pay
Bereavement Time Off & Resources
Commuter: Pre-Tax Transit & Parking
Retirement 401(k) (for 21+) w/ Per-Pay Company Match
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Learn more by checking out our 2026 Athletico's Benefits Summary.

Essential Duties and Responsibilities:
The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.
Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.
Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.
Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.
Provide Rehab Aide cross training on front office duties.

Qualifications:

Education: High School Diploma or GED

Knowledge and Technical Skills:
- Excellent customer service skills
- Proficient with the use of MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
Work Experience
- 1-2 years of customer service required
- 1-2 years of healthcare administration preferred

Knowledge and Technical Skills:

Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment
Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy
Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows
Working knowledge of HIPAA compliance and patient privacy standards
Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly
Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly
Strong organizational and time management skills with attention to detail and accuracy in data entry
Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements

Language Skills:

Ability to read, write and speak English proficiently

Physical Demands:

Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment:

Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary/Wage: USD$ 15.00 Hr. Maximum Salary/Wage: USD$ 23.50 Hr.

Apply Now

Refine Your Search

customer care coordinator jobs in jackson, mi

Front Office Coordinator - Jackson (Northwest), MI

Dental Receptionist

Patient Care Coordinator - Medical Receptionist

Scheduling Coordinator - Hematology Oncology - Days

Scheduling Coordinator - Oncology - Days

Dental Patient Care Coordinator

Patient Care Coordinator | Patient Experience & Growth

Medical Diagnostic Referral/Prior Authorization Coordinator

Contingent Medical Receptionist I

IHAMI_Medical Receptionist

Medical Receptionist I

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