Top 5 Customer service coordinator Jobs in Jackson, Mi

Front Desk Coordinator | Part-Time
Segue Inc —Jackson, MI
- $14.25 an hour
- Part-time
- High school diploma or GED
- Clinic
- Typing
- Paid holidays
- Disability insurance
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On Call Coordinator
Elara Caring —Jackson, MI
- Part-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
4d
Triage Coordinator
Optimal Care —Jackson, MI
- $18 - $22 an hour
- Rotating weekends
- Background check
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Health savings account
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10d
Member Services Coordinator
Power Wellness —Chelsea, MI
- Full-time
- Sales
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
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Part- Time Patient Care Coordinator
Aura Health and Spa —Plymouth, MI
Answer incoming calls, text messages, emails, and online inquiries promptly and professionally. Create a welcoming, five-star experience for every patient from…
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9d
Advanced Medical Aesthetician & Laser Specialist Part Time
Aura Health and Spa —Plymouth, MI
Adhere to all OSHA, HIPAA, and state regulatory requirements. Conduct thorough consultations, assess patient concerns, and develop customized treatment…
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Service Delivery Coordinator
Astute Technology Management —Columbus, OH
Respond to inbound calls, gather client information, and create new service tickets. Schedule and oversee all service calls, recurring tasks, and ensure…
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8d
Customer Service Lead Coordinator
Aramark —Groveport, OH
? One (1) year of call and customer service experience. This role will monitor staff performance and ensure customers' satisfaction.
$22 - $25 an hour

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Front Desk Coordinator | Part-Time

Segue Inc -
Jackson, MI

Quick Apply

Job Details

Part-time
$14.25 an hour

Benefits

Paid holidays
Disability insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Phone communication
High school diploma or GED
Telephone systems
Multi-line phone systems
Typing
Productivity software

Full Job Description

Are You Looking for a Bright Future with a Solid Company?

Look no further!

Segue Inc., a non-profit outpatient mental health facility with a distinguished history of delivering high-quality mental health services to the residents of Jackson and Hillsdale counties for over four decades, is actively seeking a dedicated part-time Front Desk Coordinator to join our team at our Jackson, Michigan office.

WHAT YOU WILL DO:

The Front Desk Coordinator serves as the first point of contact for consumers, visitors, and callers, creating a welcoming, professional, and supportive environment in a mental health setting. This role is responsible for registering and scheduling consumers in person and over the phone, managing front desk operations, and ensuring accurate and timely entry of consumer information into the electronic medical record (EMR) system.

This position requires strong interpersonal, organizational, and problem-solving skills to effectively assist consumers, coordinate services, and support clinical and administrative staff while maintaining strict confidentiality and compliance with all applicable regulations.

QUALIFICATIONS:

Required

High School Diploma or equivalent
Minimum of 1 year of customer service or front desk experience (healthcare or behavioral health setting a plus)
Proficiency with Microsoft Office Suite
Able to type 35 wpm with high degree of accuracy
Ability to manage multiple tasks in a fast-paced environment with frequent interruptions
Strong communication, organizational, and problem-solving skills
Ability to operate standard office equipment and multi-line telephone systems

Preferred

Experience working with electronic medical record software
Knowledge of medical and/or behavioral health terminology

ESSENTIAL JOB RESPONSIBILITIES:

A. Patient Registration & Scheduling:

Register and check-in new and returning consumers in the EMR, ensuring accurate and complete demographic and insurance information
Schedule, reschedule, and confirm appointments in person and via telephone
Coordinate appointments across providers and services to support continuity of care
Identify and coordinate transportation needs to Segue, Inc. appointments
Scrub charts for upcoming appointments and identifying documentation needs
Verify and update consumer information at each visit

B. Front Desk & Customer Service:

Promptly greet all consumers and visitors in a professional, welcoming, and trauma-informed manner
Serve as the primary point of contact for inquiries, providing clear information and assistance
Manage consumer flow in the lobby and communicate delays or updates to consumers and staff
De-escalate concerns and escalate to Customer Service Specialist when appropriate

C. Phone & Communication Management:

Answer and manage a multi-line telephone system, directing calls appropriately
Respond to inquiries, take accurate messages, and ensure timely follow-up
Communicate effectively with clinical and administrative staff regarding consumer needs

D. Administrative & EMR Support:

Enter, update, and maintain accurate records in the EMR
Scan and upload documents into consumer records in a timely manner
Run reports and assist with data quality review and correction
Assist with document tracking, consents, and fee determinations

E. Records & Compliance:

Process requests for records in accordance with agency policies and consumer consent
Maintain confidentiality of all consumer information
Support compliance with accreditation and regulatory standards

F. General Office Support:

Manage incoming and outgoing mail, faxes, and electronic communications
Maintain an organized and professional front desk and lobby area
Provide administrative support to clinical staff as needed
Perform other duties as assigned by administration

G. Flexibility in working additional hours and carrying out additional duties as directed by Administration is a requirement for this position.

COMPENSATION & BENEFITS

Wage $14.25 an hour
Dental & Vision
Free Life Insurance ($25,000)
Free Short-term Disability
Simple IRA Savings 3% Company Match
11 Paid Holidays
PTO
Casual Dress Code
Employee Assistant Program
Monthly Employee Recognition with an early ending day!

APPLY TODAY!

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customer service coordinator jobs in jackson, mi

Front Desk Coordinator | Part-Time

On Call Coordinator

Triage Coordinator

Member Services Coordinator

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