Top 4 Incident manager Jobs in Jackson, Mi

Night Auditor
Fairfield Inn & Suites —Jackson, MI
- $14 - $15 an hour
- Part-time
- In-person
- Entry level
- Resort
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6d

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Night Auditor

Fairfield Inn & Suites -
Jackson, MI

Quick Apply

Job Details

Part-time
$14 - $15 an hour
6 days ago

Qualifications

Property management tools
Public safety procedures
Hotel emergency procedures
Multi-line phone systems
Hotel safety procedures
Office phone management

Full Job Description

Overview

Join our dynamic hospitality team as a Night Auditor, where your energy and attention to detail will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will serve as the first point of contact during nighttime hours, managing front desk activities, handling guest inquiries, and maintaining accurate financial records. Your proactive approach and hospitality expertise will contribute to the seamless functioning of our hotel while providing a welcoming environment for all guests arriving after hours.

Duties

Greet and assist guests with check-in and check-out procedures during overnight shifts, ensuring a warm and professional experience.
Manage multi-line phone systems, respond promptly to guest requests, and provide accurate information about hotel services and local attractions.
Conduct nightly audits of guest accounts, ensuring all transactions are accurately recorded in property management systems (PMS) such as OPERA or similar platforms.
Prepare detailed shift reports, including financial summaries, incident logs, and occupancy updates to ensure smooth handovers.
Monitor security cameras and perform routine property inspections to uphold safety standards and prevent theft or damage.
Handle emergency procedures confidently, including hotel safety protocols and guest incident management, in compliance with hotel policies.
Support guest relations by addressing concerns promptly, resolving issues efficiently, and maintaining high levels of customer service throughout the night.

Requirements

Proven experience in hospitality management or front desk operations within a hotel or resort environment.
Strong knowledge of hotel management systems (PMS), especially OPERA or comparable platforms.
Excellent customer service skills with the ability to problem-solve quickly and effectively.
Multilingual or bilingual abilities are highly desirable to assist diverse guest populations.
Familiarity with hotel emergency procedures, guest services standards, and phone etiquette for multi-line systems.
Ability to work independently during night shifts while maintaining attention to detail and professionalism.
Prior experience with resort settings or large-scale properties is a plus.

Join us if you’re passionate about delivering outstanding guest experiences around the clock! This paid position offers an exciting opportunity to develop your hospitality career while ensuring our guests enjoy a safe, comfortable stay every night.

Pay: $14.00 - $15.00 per hour

Work Location: In person

Quick Apply

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