The Nutritional Assistant assist the Nutrition Department by processing diet orders, menus, checking tray line for accuracy and assisting with tray assembly and delivery. They rely on established guidelines and diet knowledge to accomplish tasks. Works under minimal supervision.
- Review diet orders messages received and process/prepare menus for patients according to diet.
- Answers telephones and relays messages for continuous departmental function.
- Customer Service skill set
- Assist in taking food orders based on patients' diets.
- Follows HACCP guidelines as per policies and procedures.
- Serves on tray line with accuracy and within diet standards.
- Delivers food trays to patients and/or units following established procedures to meet JCAHO guidelines.
- Performs all daily cleaning assignments.
- At times may assist in other areas of dept including but not limited to MD Lounge, Cafeteria, Catering, and Production.
- Other duties as assigned throughout the dept as assigned by Nutritional Services Manager and/or Director.
Experience: 3 years' experience
Education: High school or equivalent
Training: Diet Knowledge, Customer Service Skills, Reading and Writing, Computer Skills E-Mail, Word Processing, Spreadsheets, and Diet Office Systems
Special Skills: Knowledge of Basic Customer Service Skills by dealing tactfully and courteously with employees, physicians, patients and visitors. Good Verbal Communication with the ability to understand and follow oral and/or written English instructions. Must be able to read, understand, and communicate in English information related to menus, use of chemicals, etc... Must possess good communications skills. Good clerical skills with attention to detail in computerized data entry of patient information, diets, room numbers and food orders. Basic nutrition knowledge to aid patients when ordering meals to achieve physician orders. Must be able to perform mathematical calculations Must possess above average organizational skills. Flexible in being able to adjust and train to changing needs. Able to use judgement to determine appropriate action when confronted with unique situations and problems. Able to work with and prioritize multiple projects. Ability to complete assignments within prescribed time limits. Ability to maintain effective working relationships with fellow employees. Some exposure to toxic/caustic chemicals, latex, hospital approved environmental cleaning products, moving mechanical parts, potential electrical shock, high pitched noises, needles and/ or other sharp objects, and communicable diseases. Need to be tolerable to extreme temperature changes from moist steam heated environment to cold refrigerator/freezer environment. Very frequent repetitive motions. Ability to stand /walking for long periods of time (5 hours or greater) frequently. Ability to sit for long periods of time (5 hours are greater at times) frequently. Ability to stoop, squat, and/or kneel sometimes. Ability to push/pull, lift, and carry from 0 to greater than 50 pounds occasionally including supplements and pans and trays of food sometimes. Ability to reach, twist trunk and neck sometimes. Require use of personal protective equipment during tasks/activities including but no limited to, back support belts, gloves, masks, and safety glasses. Runs daily operator reports accurately for each shift. Maintains daily Carbohydrate and Sodium limitations when diet requires restrictions.
