Top 5 Quality assurance specialist Jobs in Jackson, Ms

Temporary Quality Assurance Specialist
HEALTHPLANONE, LLC —Madison, MS
- Full-time
- Spanish
- Microsoft Outlook
- Writing skills
- Health insurance
Quick Apply
Provider Clinical Quality Specialist
Blue Cross & Blue Shield of Mississippi —Flowood, MS
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Access
- Health insurance
- 401(k)

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Temporary Quality Assurance Specialist

HEALTHPLANONE, LLC -
Madison, MS

Quick Apply

Job Details

Full-time

Benefits

Health insurance

Qualifications

Computer operation
Microsoft Outlook
Medicare
Spreadsheets
Writing skills
CMS
High school diploma or GED
CMS regulatory compliance
Video conferences (communication methods)
Editing

Full Job Description

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Quality Assurance Specialist will monitor, evaluate and score agent calls for compliance and quality assurance.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Evaluates/audits calls and evaluate the quality of each call based on the quality guidelines and standards
Score each call based on compliance criteria
Perform other related duties as assigned

Required Skills/Abilities:

High school diploma or equivalent
Excellent written and oral communication
Ability to work under set production goals
Accurate data recording
Analytical, organized and detail oriented
Excellent proofreading skills
Knowledge of Excel and Outlook
Knowledge of CMS

Preferred Skills/Abilities:

Associate degree in business or related field
Quality assurance analyst/evaluator experience or a current and valid Life, Health and Annuity License (215)
Exposure to Medicare and other insurance products
Bilingual speaking skills (English and Spanish)

Physical Requirements:

Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.
Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.
Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.
Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently
Reach with hands and arms occasionally

For Hybrid Roles:

Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
Occasionally moves about the office to access files, office machinery, and meet with others.

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [email protected]

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quality assurance specialist jobs in jackson, ms

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Provider Clinical Quality Specialist

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