Top 76 Senior it analyst Jobs in Jackson, Ms

Business Analyst/Help Desk - Government Assistance Programs
Luna Data Solutions, Inc. —Jackson, MS
- $50 - $58 an hour
- Contract
- Hybrid work
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Cybersecurity Analyst - AI Trainer
DataAnnotation —Mississippi
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
14d
IT Support Analyst
Cosmich Simmons & Brown PLLC —Jackson, MS
- Full-time
- Computer Science
- Heavy lifting
- Ability to walk for extended periods
IT Support Analyst - Ridgeland, MS
Butler Snow LLP —Ridgeland, MS
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Profit sharing
- Paid holidays
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Senior Help Desk Analyst
Hermez-IT —Jackson, MS
- $48 - $58 an hour
- Contract
- 5 years
- Windows
- In-person
Quick Apply
3d
IT Senior Business Analyst
TEC —Jackson, MS
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Intelligence Analyst Senior - Data Governance _ Division of Information Systems
The University of Mississippi Medical Center —Jackson, MS
- Full-time
- Mid-level
- SQL
- Math
Software Support Analyst
Vergent LMS —Ridgeland, MS
- Mid-level
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Senior Systems Analyst, ITS & Claims
Blue Cross & Blue Shield of Mississippi —Flowood, MS
- Full-time
- Microsoft Excel
- Computer Science
- 5 years
Business Analyst Initial one week Onsite then Remote
S R INTERNATIONAL INC —Jackson, MS
- Full-time
- Hybrid work
- 5 years
- Windows
- Linux
- Work from home
Quick Apply
4d
Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
IT Governance Risk & Compliance (GRC) Analyst
Trustmark Bank —Ridgeland, MS
- Full-time
- Hybrid work
- Research
- Mid-level
- Analysis skills
Business Application Analyst-Senior - Workday HR/Payroll_ Division of Information Systems
The University of Mississippi Medical Center —Jackson, MS
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
Application Analyst/Trainer II - Epic Ambulatory
Singing River Health System —Jackson, MS
- Full-time
- Computer science
- Microsoft Access
- Microsoft Outlook
Quick Apply
4d
Business Analyst
Skywalk Global —Jackson, MS
- 5 years
- Windows
- SQL
4d
Application Analyst/Trainer III - Epic AMBULATORY
Singing River Health System —Jackson, MS
- Full-time
- Computer science
- Microsoft Access
- Microsoft Outlook
Quick Apply
10d
Business Analyst – SNAP/TANF Benefits Systems - 6 weeks onsite
Vision Square Inc —Jackson, MS
- Overtime
- Background check
- Office
- Windows
Quick Apply
4d
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Mississippi
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
11d
Application Analyst/Trainer I - Hospital Billing
Singing River Health System —Jackson, MS
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Epic Application Analyst - Ambulatory/Beacon Oncology _ Division of Information Systems
The University of Mississippi Medical Center —Jackson, MS
- Full-time
- System design
- Research
- Mid-level

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senior it analyst jobs near jackson, ms

Business Analyst/Help Desk - Government Assistance Programs

Luna Data Solutions, Inc. -
Jackson, MS

Quick Apply

Job Details

Contract
$50 - $58 an hour
2 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance

Qualifications

Defect resolution root cause analysis
Problem management
Root cause analysis
Associate's degree
Cross-functional communication

Full Job Description

Role: Business Analyst (Help Desk & Data Conversion Support) – Government Assistance Programs

Location: Remote position (U.S.) with required onsite training in Jackson, Mississippi for the first 6 weeks at the following address: 200 South Lamar St Jackson Mississippi 39201 NOTE: Any travel/lodging costs incurred by non-local candidates will be the responsibility of the candidate.

Contract Type: Long-Term, Multi-Year Contract

Position Overview:

We are seeking an experienced Business Analyst to support a long-term, multi-year engagement. This role will serve as the primary point of contact for end users experiencing help desk-related issues and will play a critical role in supporting business operations for a large-scale data conversion project.

The ideal candidate will have strong analytical and troubleshooting skills, experience supporting users in a benefits eligibility environment, and the ability to effectively communicate with both business stakeholders and technical teams.

Key Activities/Responsibilities:

Serve as the primary point of contact for users experiencing help desk and system-related issues.
Diagnose software and system problems and provide timely resolution to user inquiries.
Perform manual data manipulation and correction activities when required to support business operations.
Review, document, and resolve incidents submitted through JIRA, email, spreadsheets, and other support channels.
Receive, document, prioritize, track, and manage support requests received via phone, email, and chat portals.
Collaborate with DHS program areas and technical teams to identify and address business and information technology needs.
Identify recurring or complex issues and escalate them appropriately to supervisors or managers.
Maintain detailed incident documentation to support issue resolution, trend analysis, and future system enhancements.
Apply critical thinking and root cause analysis techniques to troubleshoot and resolve user-reported problems.
Communicate clearly and professionally with users, including those experiencing frustration or service disruptions.

Required Qualifications:

Minimum 5 years of experience working with automated systems used to determine benefits for SNAP, TANF, or Employment & Training (E&T) programs.
Minimum of an Associate degree from an accredited institution.
Experience supporting users in a help desk, business analyst, or application support capacity.
Strong verbal and written communication skills.
Demonstrated ability to analyze issues, identify root causes, and document resolutions.

Preferred Qualifications (not required)

Experience using JIRA or similar ticketing/change management systems.
Proficiency with Microsoft Windows applications and tools.
Certified Professional Business Analyst (CPBA) or related business analysis certification.
Experience working with government agencies, particularly DHS program areas.

What We Offer

Long-term project stability through a multi-year contract engagement.
Opportunity to support a high-impact data conversion initiative.
Remote work flexibility following the required onsite training period.
Collaborative environment working with business and technical stakeholders.

If you have experience supporting benefits eligibility systems and enjoy solving complex business and technical issues, we encourage you to apply.

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A fingerprinting background check is required for this role.

Pay: $50.00 - $58.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Vision insurance

Work Location: Hybrid remote in Jackson, MS 39201

Quick Apply

Refine Your Search

senior it analyst jobs in jackson, ms

Business Analyst/Help Desk - Government Assistance Programs

Cybersecurity Analyst - AI Trainer

IT Support Analyst

IT Support Analyst - Ridgeland, MS

Senior Help Desk Analyst

IT Senior Business Analyst

Intelligence Analyst Senior - Data Governance _ Division of Information Systems

Software Support Analyst

Senior Systems Analyst, ITS & Claims

Business Analyst Initial one week Onsite then Remote

Help Desk Analyst

IT Governance Risk & Compliance (GRC) Analyst

Business Application Analyst-Senior - Workday HR/Payroll_ Division of Information Systems

Application Analyst/Trainer II - Epic Ambulatory

Business Analyst

Application Analyst/Trainer III - Epic AMBULATORY

Business Analyst – SNAP/TANF Benefits Systems - 6 weeks onsite

Senior Quantitative Analyst - AI Trainer

Application Analyst/Trainer I - Hospital Billing

Epic Application Analyst - Ambulatory/Beacon Oncology _ Division of Information Systems

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