Company: Home Care Network, Inc. (HCN)
Location: Jackson, OH
Expected Schedule & Hours:
- 40 per week (100% in-office): Monday - Friday, typically 8am - 5pm (can be slightly altered if necessary) + 1-hr Lunch Break
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Option for occasional Overtime at 1.5x hourly pay rate
Starting Pay: $14.00 - $16.00 per hour | Weekly pay on Fridays (direct deposit)
Job Type: Full-Time with option for occasional overtime
Home Care Network, Inc. (HCN), one of Ohio and Indiana's leading home care and home health agency providers, is growing rapidly and seeking an exceptional Intake & Staffing Coordinator to help connect clients with caregivers and ensure a smooth onboarding experience for both.
This is not a traditional administrative role. This is not a passive data-entry job where you wait for work to be handed to you.
Every day, our Intake & Staffing Coordinators review dozens to hundreds of incoming client referrals and service needs with a mission to find the best, exact cases to match our new candidates and current employees, as well as help identify where our next growth market should be focused. Success requires the ability to establish and maintain access and visibility to all viable client cases in Ohio and Indiana, quickly analyze information, identify matches, claim cases before competing agencies do, formally lock them in, coordinate multiple moving parts internally and externally, and make sound decisions in a fast-paced environment.
The ideal candidate enjoys solving puzzles, connecting people with opportunities, managing competing priorities, and bringing order to complexity. They take pride in accuracy, move with urgency, and genuinely enjoy helping people.
This role serves as a critical link between our clients, caregivers, recruiting team, scheduling team, HR, referral sources, field staff regional leaders, and operational leadership. The right person will have an opportunity to make a meaningful impact on the lives of clients and caregivers while building a long-term career with a growing healthcare organization.
Find & Secure New Clients: Organize and process incoming referrals in alignment with our staffing opportunities and needs, build and maintain premium access to and visibility of all viable client referrals and referral sources via databases, portals, and spreadsheets - as well as through direct relationships with Client Case Managers and MCOs.
Coordinate Care Logistics: Work closely with our scheduling, recruiting, and clinical teams to match the right field staff to new patient schedules.
Support Client & Employee Onboarding Processes: Set up new hires with training courses, run background checks, verify experience and certifications, assign login credentials, and build complete employee profiles.
Maintain 100% Compliance: Audit employee files weekly to catch expiring documents (like licenses or certifications) before they impact patient care, enter data accurately into our Electronic Medical Records (EMR) software and Applicant Tracking Systems (ATS).
Protect Privacy: Securely handle sensitive, confidential patient and medical data and employee records in strict accordance with HIPAA and company standards.
This position receives extensive training and ongoing support. However, individuals who thrive in this role are naturally organized, resourceful, and motivated to solve problems independently.
Reports To: HR & Intake Manager / Director of Operations
Candidates may come from backgrounds such as:
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Staffing Coordination
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Customer Service
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Marketing Support
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Scheduling
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Recruiting Support
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HR Support
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Healthcare Administration
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Insurance Verification
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Admissions/Intake
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Case Coordination
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Logistics
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Hospitality Management
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Office Administration
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Banking Operations
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Project Coordination
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Retail Leadership
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Travel Coordination
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Call Center Operations
Qualifications
Required
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High school diploma or equivalent.
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Experience: 2 years or more in a professional, high-paced business setting, with one year or more of experience in intake, client / case referral management, scheduling, staffing, recruiting, marketing, care coordination, operations, customer service, administration, healthcare support, or similar roles.
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Tech Savvy: Extremely familiar with and comfortable using Microsoft Office (Word, Excel, Outlook, Teams), laptops, tablets, and smart phones. Strong computer proficiency and ability to learn and work in multiple software systems.
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Ability to generate, evaluate and interpret data and formulate plans for corrective action / solutions identified.
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A positive attitude and thoughtful progression to solutions in all internal and external partner interactions (phone, email, in person, etc.), including excellent telephone skills and ease of executing written and verbal conversations.
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Proven ability to work as a team while managing work to meet daily, weekly and monthly deadlines. Ability to succeed in a fast-paced environment requiring agility and flexibility in how work is approached, solved, and covered for teammates when necessary. Demonstrates ability to manage several functions simultaneously.
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Track record of successfully managing short and long-term projects simultaneously.
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Professional verbal and written communication skills, and excellent documentation and process management.
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Reliable attendance and punctuality.
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Demonstrates dependability, tact, and ability to follow processes and procedures accurately, quickly, and with timely results.
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Superior organization skills, and ability to manage multiple priorities with accuracy and attention to detail.
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Successful state and federal background check and pre-employment drug test.
Preferred
Education: Associate degree in business, marketing, healthcare administration, or similar.-
Minimum of 4 years paid / professional experience using:
- Microsoft Office systems (incl. Word, Excel, and Outlook), MS PowerPoint and Teams/Zoom.
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Google/Chrome and similar internet browsers
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Appointment/Scheduling software (within Home Health setting is highly desirable)
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Experience with databases, CRM, ATS, or HR software/systems, plus EMR/EHR platforms is a major plus.
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Familiarity and recurring use of ChatGPT and/or other AI-powered tools is a major plus!
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Experience coordinating people, schedules, appointments, projects, cases, referrals, or client services.
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Knowledge of medical terminology, medical insurance, and/or healthcare and HIPAA regulations.
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Background within home health agency or other medical provider business operations.
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Experience and/or passion for effective marketing and communications (including Email Marketing and/or SMS tools).
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Flexible schedule including occasional flex-time
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Paid time off (PTO)
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Occasional "work from home" days (requires advance approval from management)
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Qualifying Health Coverage Plans (Individual + Dependent(s)/Family)
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Dental & Vision Coverage Plans (Individual + Dependent(s)/Family)
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Voluntary Basic Life / AD&D Insurance (Individual + Spouse)
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Voluntary Short-Term Disability Insurance (Individual + Family)
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"Member Perks" corporate discount rates on various personal expenses
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Paid Orientation and extensive, recurring on-the-job training
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Professional development assistance and clear pathways for career advancement
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Generous, unlimited Employee Referral bonuses
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Review, process, and track incoming client referrals from multiple sources.
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Enter client information accurately into company systems.
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Verify referral information and required documentation.
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Coordinate communication between referral sources, clients, scheduling teams, recruiting teams, and operational leadership.
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Monitor referral pipelines and follow up on opportunities promptly.
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Identify staffing options that align with client needs and service requirements.
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Assist in securing new client admissions and service opportunities.
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Evaluate client schedules, service needs, locations, and preferences.
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Review caregiver availability, qualifications, skills, and geographic coverage.
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Identify and recommend optimal caregiver-to-client matches.
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Partner with recruiting and scheduling teams to ensure successful service placement.
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Help maximize successful admissions by proactively solving staffing challenges.
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Coordinate onboarding documentation and training assignments.
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Assist with background screening processes.
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Monitor completion of required onboarding tasks.
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Ensure candidates meet all requirements before beginning work.
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Support communication with new hires throughout the onboarding process.
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Maintain accurate and confidential employee and client records.
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Monitor compliance requirements and upcoming expirations.
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Assist with audits, reporting, and documentation management.
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Conduct background and verification checks as assigned.
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Provide exceptional service to referral sources, clients, caregivers, applicants, and employees.
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Resolve issues professionally and efficiently.
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Communicate updates clearly and accurately across departments.
Home Care Network, Inc. (HCN) is a leading home care agency dedicated to delivering personalized support for individuals across Ohio and Indiana, without compromising quality of life. Established in 1993, we are a Medicare-certified agency specializing in serving the Medicaid-eligible population, and collaborates with commercial insurance, veterans and specialty insurance, and Medicare. With a skilled team of clinicians, aides, and care professionals, Home Care Network, Inc. prioritizes in-home care for both children and adults. The agency actively engages with families, collaborates seamlessly with patients' physicians, and fosters a culture of support and success among its staff. Known for its commitment to excellence, Home Care Network, Inc. is a trusted provider of compassionate and tailored home care solutions.
HCN is a nurse-owned and locally led home health agency, which means our patients' care and wellbeing - not profits - come first. For our employees - it also means that our agency is an environment that nurses and caregivers thrive in, allowing us to handpick the best care team members to be your peers and delight our clients. Together, we can empower those in need with the independence they deserve - while you make a difference with an agency where you matter.
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