Top 22 Help desk Jobs in Jackson, Tn

System Support Technician (Remote environment)
bp —Tennessee
- Full-time
- Computer science
- Microsoft Excel
- 6 years
IT Support Specialist
Aeneas Internet & Telephone —Jackson, TN
- Weekends as needed
- Mid-level
Technical Support Officer (TSO - Tier 1)
Madison County Government —Jackson, TN
- $42,500 - $49,500 a year
- Weekends as needed
- Customer service
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Jackson, TN
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Customer Experience Specialist-Milan
ZLINE —Milan, TN
- From $35,000 a year
- 8 hour shift
- Bilingual
- Computer literacy
- Office
- Health savings account
- Health insurance
Quick Apply
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
1d

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System Support Technician (Remote environment)
bp —Tennessee
Ability to develop and write technical documentation. Effective communication skills and ability to work with both technical and non-technical teams.
IT Support Specialist
Aeneas Internet & Telephone —Jackson, TN
Some experience as a field technician (basic cabling skills, basic telephone installation including RJ-21X and POTS). Training will be provided upon employment.

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply

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System Support Technician (Remote environment)

bp -
Tennessee

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Job Details

Full-time

Qualifications

Desktop (troubleshooting support)

Full Job Description

Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

Home entity M&C Digital Americas

Does the person manage a team? No

Let me tell you about the role

You’ll play a critical role in delivering reliable, real-world technology solutions across bp’s retail network, with opportunities to expand your skills in support, networking, cloud-connected systems, and large-scale deployments.

As a System Support Technician at bp, you will partner with Technology and Business stakeholders to perform on-site installation and removal of systems at the Travel Center Sites. You will play a critical role in ensuring systems are installed properly and production-ready. This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, onsite environment.

This role focuses on installation of network infrastructure, POS systems, low voltage cabling, PCs, Servers, printers and other misc devices in use at the Sites. The System Support Technician will ensure all solutions meet business expectations and compliance standards.

What you will deliver

Ability to read wiring schematics and blueprints

Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed

Ability to work on-site with little or no supervision

Ability to clearly communicate professionally with technical and nontechnical personnel

Demonstrate professional behavior including language, actions, and attire

Ability Install and maintain low-voltage cabling (data, voice, and IT infrastructure)

Basic computer skills

Basic networking skills

Basic data infrastructure knowledge

Ability to reliably access transportation for travel to office, airport, and job sites

What you will need to be successful (experience and qualifications)

Associate Degree or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Computer certifications from CompTia A+, Network+, Security+ are preferred

Requires 6-8 years of experience supporting complex end user technologies.

Ability to validate requirements and ensure alignment with business expectations

Experience using Microsoft Office tools (Excel, Word, Visio)

Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers

Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred

Knowledge of building Images and scripting is desired

Strong analytical, troubleshooting, and organizational skills

Effective communication skills and ability to work with both technical and non-technical teams

Ability to manage multiple priorities in a fast-paced environment

Attention to detail and commitment to quality

Problem-solving and critical thinking

Strong collaboration and teamwork

Continuous learning mindset

Desired

Experience with Retail, Cstore, Fueling and Restaurant POS systems and environments

Knowledge of payment processing technologies (credit cards, gift cards, EMV, P2PE)

Ability to develop and write technical documentation

Excellent self-organization and time management skills

Ability to evaluate and test emerging technologies

Experience with ticketing systems (ServiceNow, Jira, etc.)

Knowledge of endpoint management tools (Intune, SCCM, etc.)

Basic understanding of cybersecurity practices

Working Location

Requires on-site daily work at Technology Service Center (TSC) Knoxville, TN and will require travel to sites up to 80% + (Not Hybrid)

Must have Real ID/Passport for both Rental Cars/ Domestic Air Travel

Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel

Must be available to travel on short notice

May require flexible hours or on-call support depending on business needs

Working Conditions / Physical Requirements

System Support Technicians are technicians that primarily travel to our site locations to perform installations and provide support for business requirements as needed.

This position is in a conventional office and/or warehouse facility during normal business hours if not at Site completing installations. In this role, the employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects 10 to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without reasonable accommodation.

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Agility core practices, Collaboration, Communication, Conflict Management, Creative Direction, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Value Proposition, Delivers an effortless customer experience, Design Direction - Delivery, Design Direction - Design, Design Direction - Experience, Design Direction - Strategic, Designing with AI, Design Thinking, Digital Ecosystems, Digital Fluency, Facilitation, Human experience design practices, Influencing, Knowledge Sharing, Measurement and metrics, Product Communications {+ 8 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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Refine Your Search

help desk jobs in jackson, tn

System Support Technician (Remote environment)

IT Support Specialist

Technical Support Officer (TSO - Tier 1)

Seasonal, Operations Technical Specialist (Part Time)

Customer Experience Specialist-Milan

Major Incident Manager III

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