ABOUT PARTNERCARE
PartnerCare is a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients’ pain and help them live their best lives possible.
OUR COMMITMENT TO VALUES
At PartnerCare, we live our core values of Compassion, Accountability, Respect, and Excellence (CARE). We seek team members who model these values through high standards of patient care, operational ownership, respectful teamwork, and continuous improvement.
SUMMARY
The Patient Transporter / Medical Assistant supports safe, efficient patient movement throughout the Ambulatory Surgery Center and to transportation waiting areas outside the facility, while providing clinical and administrative assistance as directed. Patient transport is the primary function of this role. The ideal candidate is physically capable, dependable, comfortable working in varying indoor and outdoor environments, and committed to a patient-centered experience throughout the surgical care journey.
ESSENTIAL DUTIES & RESPONSIBILITIES
Patient Transport (Primary Function)
Safely transport patients throughout the ASC, including pre-operative, operative, post-operative, and discharge areas, using wheelchairs, stretchers, and other transport equipment.
Escort patients safely from the facility to exterior transportation waiting areas, including outdoor environments, upon discharge.
Assist patients with transfers to and from beds, stretchers, wheelchairs, and procedure tables using proper body mechanics and safe patient handling techniques.
Accompany patients through each transition point in the surgical care workflow, ensuring comfort, dignity, and safety at all times.
Communicate patient status, needs, and any observed changes in condition to nursing and clinical staff promptly.
Verify patient identity using approved patient identifiers prior to any transport or transfer.
Assist with patient positioning as directed by clinical staff and within scope.
Maintain transport equipment in clean, functional condition and report any equipment issues to the appropriate staff.
Clinical & Administrative Support
Prepare exam rooms and clinical areas between patients, including cleaning, restocking supplies, and ensuring readiness for the next case.
Assist clinical staff with non-invasive patient care tasks as directed and within scope, including obtaining and documenting vital signs.
Support front desk and administrative workflows as directed, including patient check-in, chart preparation, and scheduling support.
Answer phones and route calls or questions to the appropriate staff member.
Communicate effectively with physicians, clinical staff, front desk, and patients throughout the day.
Support efficient patient flow and assist with ASC operations as directed by the clinical supervisor or ASC administrator.
Documentation & Compliance
Accurately document patient transport activity and any relevant clinical observations per ASC policy.
Maintain compliance with HIPAA, OSHA, infection control standards, and PartnerCare policies.
Follow Standard Precautions, hand hygiene, and PPE requirements at all times.
Immediately report patient safety concerns, changes in patient condition, or exposure incidents to supervising clinical staff.
Maintain required clinic logs as directed, including safety and equipment records.
PROFESSIONAL QUALIFICATIONS
Education & Experience
High school diploma or equivalent required.
Certificate of completion of a Medical Assistant program preferred; relevant clinical or patient care experience considered in lieu.
Current BLS/CPR certification required.
Prior experience in patient transport, patient care, or an ASC or hospital setting preferred.
Experience in pain management or surgical specialty care a plus.
Proficiency in EMR systems; eClinicalWorks experience a plus.
Knowledge, Skills & Abilities
Knowledge of safe patient handling techniques, proper body mechanics, and transfer protocols.
Comfort working in varying environmental conditions, including indoor clinical settings and outdoor environments across different weather and climate conditions.
Compassionate, patient-centered approach with strong interpersonal skills.
Ability to remain calm, professional, and focused in a fast-paced surgical environment.
Strong attention to detail and commitment to patient safety.
Ability to communicate clearly with clinical staff, administrative team members, and patients.
Ability to work effectively as part of a collaborative, multidisciplinary care team.
WORK ENVIRONMENT
This position is based onsite at a PartnerCare Ambulatory Surgery Center. The environment is fast-paced and procedure-focused, requiring frequent physical activity, hands-on patient engagement, and close collaboration with surgical and clinical teams. This role includes exterior patient escort duties, requiring comfort working in outdoor environments and varying weather conditions across PartnerCare’s multi-state footprint. Regular interaction with physicians, nurses, clinical staff, and patients is expected throughout each shift.
PHYSICAL AND MENTAL ABILITIES
Ability to sit, stand, walk, and move throughout the ASC and exterior areas for extended periods.
Frequent pushing, pulling, stooping, bending, and reaching required in the course of patient transport and room preparation.
Ability to lift up to 50 pounds without assistance.
Ability to assist with patient transfers and positioning requiring sustained physical exertion.
Comfort working in varying environmental conditions, including outdoor settings and exposure to different weather and climate conditions.
Physical stamina to sustain a high level of activity throughout the full shift.
Strong verbal communication skills and the ability to follow clinical directions quickly and accurately.
Regular and predictable attendance is an essential function of this role.
PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
DISCLAIMER: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Management reserves the right to alter, change or eliminate job duties at any time. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Education and Experience:
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High school diploma
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Certificate of completion of a Medical Assistants/ Aides course
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Previous work experience preferred.
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Current ACLS and/or CPR certification
