JOB SUMMARY
Responsible for all functions related to admission of Clinic patients, including initial financial counseling for patients. Responsible for cashier functions. Delivers services according to the Scope of Service for Patient Registration. Responsible for providing customer focused, efficient, and professional patient registration. Updates existing patient system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed
from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks and charge cards. Responsible for collection of cash at time of services when warranted. Will cross train to all functions of Patient Access.
ESSENTIAL FUNCTIONS
Registration/Data Entry
- Completes all registration forms completely and accurately, including signatures, insurance information and proper billing information.
- Ensures patient information is entered into systems accurately and timely.
- Acquires appropriate documents and information from the patient at the time of service.
Communication
- Consistently responds to patients, public and employee requests (i.e. directions, hospital activities, etc.) in a polite, positive, friendly manner. This includes patient office visits, phone calls and account balance inquiries, accepting and receipting payments.
- Capable of fielding multiple phone calls using proper phone etiquette while also maintaining patient confidentiality. Refers patients to the appropriate person if needed.
Cashier Duties/Responsibilities
- Obtains payments and accurately records payments in a timely manner.
- Calculates and collects deductibles, co-pays and co-insurance payments at the time of service.
- Counts and balances cash drawer at the beginning and ending of each business day, compiles cash receipts, posting information, verifies and prepares deposits for patient accounting.
Other Duties/Responsibilities
- Demonstrates ability to communicate effectively (professionally and with tact) with all contacts, especially through difficult situations.
- Demonstrates the ability to multi-task efficiently.
- Demonstrates the ability to research information as needed.
- Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.
Level II Duties and Responsibilities
- Is fully trained and competent on all job functions of a Patient Scheduling Coordinator level I.
- Ability to troubleshoot and problem-solve with systems and processes as needed. Advanced customer service skills
- Assists with training and orientation of new hire PSCs and helps to troubleshoot and solve problems on an ad hoc basis.
- Proficiency to float across multiple different clinics
JOB REQUIREMENTS
Minimum Education
Preferred: High school diploma or equivalent (GED certificate) or Associates degree
Minimum Work Experience
Required: Computer experience necessary. Ability to problem solve difficult situations. Able to adjust to different schedules and
different clinics. Excellent communication, interpersonal, phone and customer service skills required - Level II must have at least 3 months of training as a Patient Scheduling Coordinator and documented completion of all level I competencies.
Preferred: Experience with insurance billing or medical admitting/cashiering. Medical or general office experience preferred.
Able to adjust to different schedules and different clinics.
FUNCTIONAL DEMANDS
Working Conditions
Clinic office settings. Frequent interruptions and stressful situations. Must be on-site at the SJH campus or other
facilities to fulfill the responsibilities of this role.
Physical Requirements
90% of the shift sitting at a computer. 75-90% of the shift sitting at a desk. Intermittent standing and walking. Ability to
push, pull, bend and reach. Ability to lift 20 pounds.
Direct Reports: None
Reports to: Clinic Administrator
Internal & External Contacts: Patients and family members, visitors, vendors, staff members and general public.
LEADERSHIP CAPABILITIES
Attention to Detail
- Completes tasks in a way that ensures there are no errors
- Methodically and patiently reviews work to identify any mistakes or discrepancies
- Creates and stores documentation in a way that is thorough and easy to access
Composure
- Stays calm when times are tough
- Maintains balance when the unexpected happens
Time Management
- Uses his/her time effectively and efficiently
- Concentrates his/her efforts on the more important priorities
- Gets more done in less time than others
Organizing
- Can coordinate multiple activities and resources at once to accomplish a goal
- Arranges information and files in a useful manner
Interpersonal Skills
- Relates well to all kinds of people, up, down and sideways, inside and outside the organization
- Builds appropriate rapport
- Uses diplomacy and tact
