Description:
ABOUT US
Crystal Creek Capital is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.
OUR VALUES
We Engage and We Listen
We Care and We Own
We Provide and We Ensure
We Appreciate and We Have Fun
JOB OVERVIEW
The Engineering Manager supports the Chief Engineer in the safe, efficient, and cost-effective operation of the Engineering Department. This role serves as manager on duty, combining leadership, technical expertise, and hands-on execution.
This position is responsible for supervising daily operations, ensuring asset protection, maintaining building systems, and delivering high-quality guest experiences, while acting as the department leader in the absence of the Chief Engineer.
ESSENTIAL JOB FUNCTIONS
Leadership & Department Support
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Support the Chief Engineer in daily department operations, staffing, and scheduling
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Supervise engineering team members, including assigning work, monitoring productivity, and providing coaching and feedback
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Conduct daily shift briefings to communicate priorities, hotel conditions, and operational updates
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Maintain appropriate staffing levels and coverage across shifts
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Act as department leader in the absence of the Chief Engineer, including decision-making and escalation management
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Enforce company policies, grooming standards, and departmental procedures
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Foster a positive, accountable, and safety-focused work environment
Operations & Maintenance
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Oversee and actively participate in repairs and maintenance of guest rooms, public areas, and back-of-house systems
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Assign, prioritize, and monitor work orders based on guest impact and operational needs
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Diagnose and resolve complex maintenance issues across all building systems
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Ensure completion of preventative maintenance programs and maintain documentation
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Maintain quality control standards for all engineering work performed
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Support deep cleaning and capital improvement projects in coordination with Housekeeping and Operations
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Ensure proper operation of mechanical, electrical, plumbing, HVAC, refrigeration, and kitchen equipment systems
Financial & Administrative
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Assist with department budgeting, forecasting, and cost control initiatives
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Monitor labor and supply expenses to ensure alignment with budget expectations
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Support purchasing processes, vendor coordination, and inventory management of parts and supplies
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Maintain accurate documentation including work orders, maintenance logs, payroll records, and compliance tracking
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Assist in identifying capital needs and long-term asset improvement planning
Safety & Compliance
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Ensure compliance with OSHA standards, fire/life safety systems, and all regulatory requirements
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Conduct routine inspections to identify safety hazards and ensure corrective action is taken
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Support and lead safety meetings, training sessions, and incident follow-up
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Maintain documentation related to safety, risk management, and regulatory compliance
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Participate in emergency response procedures and crisis management as needed
Team Development
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Train, mentor, and cross-train engineering team members to build skill depth and operational flexibility
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Assist in recruiting, interviewing, and onboarding new team members
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Provide ongoing performance feedback and support development planning
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Promote knowledge sharing and continuous improvement within the department
Guest Experience
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Ensure all engineering operations support seamless, high-quality guest experiences
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Respond promptly and professionally to guest maintenance concerns
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Communicate effectively with front-of-house and operations teams regarding room status and service disruptions
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Maintain property standards that align with brand expectations and ownership priorities
Requirements:
ESSENTIAL QUALIFICATIONS
- 3–5 years of maintenance experience in hospitality or similar field
- 1–2 years of leadership experience
- Knowledge of HVAC, plumbing, electrical, and building systems
- Strong communication and problem-solving skills
- Flexible schedule including on-call responsibilities
PHYSICAL DEMANDS
The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel, reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.
