SUMMARY
Position specializing in fitting alpine ski and snowboard boots, building custom footbeds, and performing boot modifications such as shell punches and liner molding to ensure guests are properly and comfortably fit. Also responsible for selling outdoor recreational items including outdoor clothing (ski and snowboard), accessories (goggles, bear spray), skis, snowboards, and bikes to the public. Obtaining payment for goods sold. Working at the cash register and balancing daily receipts. As a customer focused organization, a crucial part of each employee's job is to get and keep guests. A key part of every employee's job is to serve as a Targhee ambassador, engaging the guest at every opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.
- Providing superior service to all customers – the public and Grand Targhee employees – maintaining a friendly and enthusiastic attitude.
- Greeting customers and determining their needs, including assessing foot shape, ability level, and fit requirements for boot sales, adjustments, and modifications.
- Conducting professional alpine ski and snowboard boot fittings, evaluating fit, flex, forward lean, and shell size to match boots to each guest's foot and ability.
- Building custom footbeds to improve fit, support, and skiing/riding performance.
- Perform boot work including shell punches, grinds, buckle adjustments, and liner molding (heat molding) to relieve pressure points and improve overall fit.
- Checking in all new merchandise, stocks shelves, and arrange windows and other displays throughout the store.
- Maintaining an up-to-date knowledge of store inventory, including boot models, flex ratings, liner options, and footbed systems.
- Observing scheduled work times.
- Conducting physical inventories when needed.
- Handling problem customers in a respectful manner.
- Cross training to sell in other retail outlets.
- Directing customers to the appropriate merchandise, providing them with adequate information (current trends, technical details, fabric characteristics, boot technology, etc.) to make a satisfactory purchase.
- Accepting payment efficiently, with courtesy and diplomacy, entering the appropriate form of payment in the cash register, counting change properly, and verifying any credit card transactions.
- Balancing the cash register by counting the cash drawer at both the beginning and the end of the work shift following current policies and procedures.
- Some job sharing may be required.
RESPONSIBILITIES TO SAFETY:
- Protect the safety of self, workers, and Grand Targhee Resort guests.
- Report any potentially harmful equipment or situations to the immediate supervisor without delay.
- Report safety-related accidents and incidents at once to immediate supervisor.
- Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
- Operate equipment safely so that it will not lead to injury to yourself or others.
- Drive in accordance with the law and Grand Targhee Resort policies.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
WORK SCHEDULE
Due to the nature of the recreation industry, we are in operation seven days a week. This includes weekends and holidays and there is no guarantee of hours. Flexible working hours may be required based on the business levels.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training in boot fitting, footwear, or a related field; or equivalent combination of education and experience. Cash handling experience and guest service required.
Previous experience with alpine ski and/or snowboard boot fitting is required, including building custom footbeds and performing boot work such as shell punches and liner molding.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Knowledgeable and skillful at running a cash register.
· Boot fitting certification (e.g., Masterfit University) preferred but not required.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Mechanical aptitude and comfort using hand and power tools such as grinders, punch tools, and boot ovens/heat guns for liner molding. Cleaning and organizing displays and merchandise. Assisting co-workers and other departments as needed. Maintaining a pleasant working environment. Ensuring the safety of guests and employees.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee often must climb, balance, taste, or smell, and must use repetitive hand motions and grip strength when performing boot work (punches, grinding, and liner molding). The employee is occasionally required to sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to the risk of electrical shock and to heat sources used in boot liner molding. The noise level in the work environment is usually moderate.
Grand Targhee Resort is an equal opportunity employer. In accordance with anti-discrimination law, GTR prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
