On-Site Human Resources Manager
Position Summary
The On-Site Human Resources Manager serves as the primary on-property Human Resources partner, providing administrative coordination, employee support, and operational execution of People & Culture initiatives. Working under the direction of the Director of People & Culture, this position ensures the daily administration of HR programs while maintaining a positive employee experience and supporting resort operations.
This role is responsible for coordinating recruiting, onboarding, training, employee communications, HR compliance, and employee engagement activities. The HR Manager serves as a resource for employees and leaders, escalating complex employee relations matters, investigations, policy interpretation, and strategic HR decisions to the Director of People & Culture.
The ideal candidate is highly organized, approachable, service-oriented, and thrives in a fast-paced hospitality environment.
Essential Responsibilities
HR Operations & Administration
Employee Support
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Serve as the first point of contact for employee questions regarding HR policies, benefits, payroll, and employment processes.
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Build positive working relationships with employees throughout the resort.
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Escalate employee relations concerns, investigations, accommodations, and disciplinary matters to the Director of People & Culture.
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Assist with preparing documentation related to coaching, corrective action, and performance management.
Training & Development
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Coordinate new hire orientation and ongoing training schedules.
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Track required compliance and operational training completion.
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Assist with leadership development programs and employee learning initiatives.
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Coordinate training materials, meeting logistics, and attendance records.
Employee Engagement
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Assist in planning employee appreciation events, recognition programs, celebrations, and wellness initiatives.
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Coordinate employee communications and bulletin boards.
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Support employee surveys, stay interviews, and engagement initiatives.
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Help reinforce Trailborn's Core Values and culture throughout the property.
Compliance & Safety
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Assist with I-9 administration, E-Verify, workers' compensation documentation, unemployment claims, and leave administration.
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Support OSHA reporting and workplace safety initiatives.
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Ensure HR processes remain compliant with federal, state, and local employment laws.
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Prepare documentation for audits and compliance reviews.
Operational Support
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Maintain a visible presence throughout the resort to support employees and department leaders.
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Assist with seasonal housing coordination and employee logistics.
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Support departmental scheduling, staffing initiatives, and operational projects as assigned.
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Perform additional administrative and operational duties to support the Director of People & Culture and resort leadership.
Qualifications
Education
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Associate's or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
Experience
2–5 years of Human Resources, HR Coordinator, HR Generalist
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Hospitality or hotel experience preferred.
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Experience with ADP Workforce Now or similar HRIS/payroll systems preferred.
Strong administrative, organizational, and customer service skills.
Bilingual in English and Spanish strongly preferred, with the ability to communicate effectively with a diverse workforce in both verbal and written settings.
Knowledge, Skills & Abilities
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Excellent organizational and time management skills.
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Strong attention to detail and accuracy.
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Ability to maintain confidentiality and professionalism.
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Excellent written and verbal communication skills.
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Strong customer service and interpersonal skills.
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Ability to prioritize multiple tasks in a fast-paced environment.
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Proficiency in Microsoft Office and HRIS systems.
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Bilingual (English/Spanish) preferred.
Physical Requirements
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Ability to walk throughout the resort during the workday.
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Ability to lift up to 25 pounds occasionally.
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Ability to attend meetings and employee events across the property.
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Occasional evenings, weekends, and holidays may be required to support business needs.
