Top 16 Customer service manager Jobs in Jackson Ga

Group Coordinator Lead - Customer Service Rep
DHL —McDonough, GA
- $20.75 an hour
- Full-time
- Word processing
- Mid-level
- Office
- Paid holidays
- Health insurance
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7d
Customer Service Manager - State Farm Agent Team Member
Deidre Kendrick - State Farm Agent —McDonough, GA
- $35,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Paid holidays
- Health insurance
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Customer Service - Self Storage Manager
Public Storage —McDonough, GA
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
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5d
Lead Client Support Worker (CSW)
ATC Healthcare Services of Georgia —Griffin, GA
- $16 an hour
- Full-time
- Background check
- Pass drug screening
- HIPAA
- AD&D insurance
- Disability insurance
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Call Center Agent
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Group Coordinator Lead - Customer Service Rep

DHL -
McDonough, GA

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Job Details

Full-time
$20.75 an hour
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Customer returns handling

Full Job Description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:

Track and trace shipments and provide data to internal and external parties as appropriate
Maintain customer records, including claims and returns, by updating account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution
Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary
Coordinate customer profile information with carriers to ensure incident free delivery
Effectively interface with service providers in identifying, and resolving issues and concerns
Prepare product or service reports by collecting and analyzing customer information, follow up with other departments to ensure service standards are met
Responsible for the effective training of new customer service associates
Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner
Report customer feedback to management, including any signs of dissatisfaction
Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges
Responsible for the reporting of KPI’s as agreed upon to evaluate the effectiveness of both the operation and department
Oversee all paperwork associated with orders and maintain the corresponding files

Position: Group Coordinator Lead – Customer Service Rep

Shift: Mon-Friday 8am -5pm (may include Holidays)

Pay: $20.75

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

1-2 years of CSR Lead related experience
Ability to read, understand, and follow directions/instructions
Ability to effectively communicate with associates and customers
Very well versed in word processing and spreadsheet applications
May require duties involving sitting, stooping or bending for up to eight hours

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

Affordable medical, dental, and vision coverage available beginning on your 30th day
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Responds to inquiries, processes orders, handles complaints, and processes returns in a prompt, courteous, and effective manner

Phone duties, freight claim reporting, and other clerical duties directed by Supv

Key Accountabilities:

Track and trace shipments and provide data to internal and external parties as appropriate.
Maintain customer records, including claims and returns, by updating account information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution.
Coordinate special customer requests with the transportation and operations departments, expediting orders as necessary.
Coordinate customer profile information with carriers to ensure incident free delivery.
Effectively interface with service providers in identifying, and resolving issues and concerns.
Prepare product or service reports by collecting and analyzing customer information, follow up with other departments to ensure service standards are met.
Responsible for the effective training of new customer service associates.
Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments, inventory count requests, etc., in a courteous and efficient manner.
Report customer feedback to management, including any signs of dissatisfaction.
Act as a liaison between operations and the customer, in administration of accounts and between the office and customer regarding credit charges.
Responsible for the reporting of KPIs as agreed upon to evaluate the effectiveness of both the operation and department.
Oversee all paperwork associated with orders and maintain the corresponding files.
Maintain a current procedure book for the customer service jobs and functions.
Effectively correspond with customers as required.
Prepare reports as required for task analysis as required.

Required Education and Experience:

1-2 years related experience
High School Diploma or Equivalent, preferred

Our Organization is an equal opportunity employer.

#LI-Onsite

#LI-DNI

Brand: DHL
Address: 340 Westridge Parkway Mcdonough, GA - 30253
Property Description: 1739 - Mcdonough GA SERC
Property Number: 1739

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customer service manager jobs in jackson ga

Group Coordinator Lead - Customer Service Rep

Customer Service Manager - State Farm Agent Team Member

Customer Service - Self Storage Manager

Lead Client Support Worker (CSW)

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