Top 33 Call center representative Jobs in Jackson Mi

Specialist Customer Experience
Lakeshore Recycling Systems LLC —Jackson, MI
- $20 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
11d
Service Business Development Center (BDC) Representative
Art Moehn Auto Group —Jackson, MI
- $16 an hour
- Full-time
- Background check
- Pass drug screening
- Typing
- 401(k)
- Employee discount
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2nd Shift Bilingual (English/Spanish) Call Center Agent
Ambs Call Center —Jackson, MI
- Up to $27.45 an hour
- Overtime
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
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Telemarketer - State Farm Agent Team Member
Adam Boden - State Farm Agent —Spring Arbor, MI
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Opportunities for advancement
- Flexible schedule
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Remote Customer Service/Sales Representative
Agent Alliance —Canton, MI
Provide attentive customer service and any necessary administrative support in response to members' needs. Their role is to consult with the family, explain the…
$65,000 - $70,000 a year
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Customer Service Representative II
Dawn Foods —Jackson, MI
Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.).
$50,470 - $75,710 a year
12d

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Inside Sales Representative
Renewal by Andersen of Alabama —Columbus, OH
Valid driver's license and reliable transportation for work. In this role, you would be calling outbound and receiving inbound calls within our warm contact…
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OHIO only - Work at Home Call Center Representative
InfoCision Management Corp. —Ohio
Answer inbound customer calls professionally and courteously. Make outbound calls on behalf of a variety of clients. Night Shift (available until 2:00 AM EST).
$11 an hour

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Specialist Customer Experience

Lakeshore Recycling Systems LLC -
Jackson, MI

Quick Apply

Job Details

Full-time
$20 - $21 an hour
11 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Phone communication
Basic math
High school diploma or GED

Full Job Description

As a Customer Experience Specialist, you are part of a team supporting and serving our customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support

Reports To

Customer Experience Manager

Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
Strive for first-contact resolution with each interaction
Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
Work with team leaders to identify opportunities to improve processes, products, and services
Update customer information in the system during and after each correspondence
Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
Become proficient with client programs and develop product knowledge
Record and verify names, addresses, purchases, and reactions of prospective customers
Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
Participate in learning opportunities for process improvements, time management, and technology skills
Follow company policies and procedures
Special Projects and other duties as needed

Requirements:

High School Diploma or GED
Previous 2-3 years of call center experience
Naturally positive, helpful, and courteous attitude
Willingness to assist with client’s needs
Demonstrable patience and attentiveness in all communication and interactions
Comfortable working in a fast-paced and very active group environment
Able and willing to work cooperatively with team members to build a strong sense of camaraderie and teamwork
Self-motivated to provide top notch customer service
Exceptional verbal and written communication skills
Detail-oriented with strong organizational skills
Ability to think critically and creatively in order to proactively and independently solve problems
General math skills
Maintain a positive and professional attitude and outlook with customers and coworkers
Adhere to attendance and scheduling policies
Excellent Microsoft Word / Excel / Outlook Software Skills
Hours: 40 hours per week plus one to two Saturdays per month

Physical Demands / Environmental Factors

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
Occasionally required to stand and walk
Must frequently lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
Some regional travel required

Req Benefits: The Company LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the en
Compensation: $20-21/hr
Additional Details : Physical Demands/Environmental Factors * While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear * Occasionally required to stand and walk
Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age,

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Refine Your Search

call center representative jobs in jackson mi

Specialist Customer Experience

Service Business Development Center (BDC) Representative

2nd Shift Bilingual (English/Spanish) Call Center Agent

Telemarketer - State Farm Agent Team Member

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