Top 16 It Jobs in Jackson Mo

Manager, Tech - Contact Center Agent Tools
H&R Block —Missouri
- $125,500 - $200,800 a year
- Full-time
- Remote
- 8 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Employee assistance program
4d
Senior IT Compliance Analyst
Vizient, Inc. —Cape Girardeau, MO
- $68,500 - $116,300 a year
- Computer science
- Computer Science
- 5 years
Systems Analyst/Programmer - Information Technology
Southeast Missouri State University —Cape Girardeau, MO
- Full-time
- Computer science
- Computer Science
- Customer service
Data Engineer - Information Technology
Southeast Missouri State University —Cape Girardeau, MO
- Full-time
- Computer science
- Computer Science
- Customer service
Field Service Support Associate
Farmer's Pool and Spa —Cape Girardeau, MO
- $16 - $18 an hour
- Part-time
- Continuous improvement
- Organizational skills
- In-person
- Flexible schedule
Quick Apply
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
Lead IT Systems Engineer
eResources LLC —United States
- $90,000 - $95,000 a year
- Full-time
- Background check
- Computer Science
- System design
- Health insurance
- Dental insurance
Quick Apply
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote/Part-Time)
Govcio LLC —United States
- $65 - $70 an hour
- Part-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
1d
Manager of IT Application - IFS ERP
Monarch Landscape Companies —United States
- $125,000 - $150,000 a year
- Full-time
- 7 years
- Computer Science
- Ability to walk for extended periods
- Health savings account
- Paid holidays
Quick Apply
14h

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Special Agent: Cybersecurity/Technology Expertise
Federal Bureau of Investigation —Jackson, MO
Candidates must have a bachelor’s degree or higher (preferably in computer science, engineering, data science, information technology, or a related field) from…
$103,326 - $133,200 a year
8d
FBI Special Agent: Cybersecurity/IT Expertise
Federal Bureau of Investigation —Jackson, MO
From conducting high-stakes investigations with your proficiency in cyber defense and encryption to leveraging your depth of knowledge in threat detection and…
$103,236 - $133,200 a year
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IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
Bachelor’s degree in Information Technology, Computer Science, or related field preferred. My role requires that I build strong customer relationships and…
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Director, Inside Plant (ISP)
SPECTRUM —Columbus, OH
Demonstrated understanding of applicable local and state rules and regulations, OSHA rules and regulations, both federal and state, and HVAC and power…
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Manager, Tech - Contact Center Agent Tools

H&R Block -
Missouri

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Job Details

Full-time
$125,500 - $200,800 a year
4 days ago

Benefits

Health insurance
Employee assistance program
Employee discount
Prescription drug insurance

Qualifications

Application Integration
Vendor relationship building
Cost management
System development product management
Systems integration
Coaching
Prioritizing technology investments (IT roadmap design and development)
Reliability analysis
Enterprise solutions implementation
Managing IT teams
Scalable systems
Performance management
System design for system development
Team development
Hiring
Production systems
Collaboration with product development teams
Managing engineering teams
Vendor performance evaluation
Technology management
Cost analysis
Risk management
Leading team collaboration initiatives
Scalability
Data-driven problem-solving
System development
System deployment
Project stakeholder communication

Full Job Description

Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do...:

The Technical Manager is responsible for owning and leading the delivery, stability, and evolution of agent-facing platforms such as Salesforce, ServiceNow, Microsoft Dynamics 365, and related tools and integrations. This role provides hands-on technical leadership and decision authority across platform development, release execution, and operations while directly managing and developing a team of engineers and technical leads. The Technical Manager partners closely with Product and Support leaders to align roadmap priorities to business needs and continuously improve agent productivity and experience. They are accountable for platform health, security, compliance, and vendor performance, while providing clear, data-driven updates and tradeoff recommendations to senior and executive stakeholders.

Day to day, you'll...

Act as the technical owner for agent platforms, providing technical leadership with decisioning authority of delivery execution including release planning, deployment readiness, and post-release stability
Directly manage and develop a team of engineers and technical leads, including performance management, hiring, onboarding, and career development
Coach team members on technical excellence, platform expertise, and career growth, fostering a culture of accountability, collaboration, and continuous improvement
Partner with Product on backlog management, prioritization, and roadmap execution, ensuring alignment with business priorities and operational needs
Partner with Product and Support leaders to improve agent productivity, efficiency, and overall agent experience
Define platform and program strategy, success metrics, and desired outcomes aligned with business and technology objectives
Manage vendor relationships, holding partners accountable for scope, quality, timelines, and cost
Own platform health, reliability, scalability, performance, security, and compliance for agent tools
Provide regular, transparent updates on progress, risks, and outcomes to senior leadership and executive stakeholders, including recommendations and tradeoff decisions

What you'll bring to the team...:

Experience leading enterprise platform delivery, including release planning, deployment readiness, cross-team coordination, and post-release stability and support
Proven ability to make, defend, and communicate technical decisions to executive stakeholders, including tradeoffs related to scalability, security, extensibility, cost, and delivery timelines
Hands-on experience managing engineers or technical leads, including performance management, coaching, career development, hiring, and building high-performing technical teams
Experience evaluating the business and technical value of platform investments, including cost/benefit analysis, current‑ and future‑state assessments, and delivery tradeoffs that inform roadmap and execution decisions
Demonstrated experience leading the design, configuration, and evolution of enterprise agent platforms, including case management, workflows, integrations, and agent productivity tooling
Experience partnering with Product and Operations leaders to translate agent and business needs into platform capabilities that improve efficiency and user experience
Experience managing technology vendors or system integrators, including scope definition, delivery accountability, cost control, and quality assurance
Working knowledge of enterprise security, privacy, and compliance requirements, with experience partnering with security and risk teams to ensure platform adherence
Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
8 years minimum related work experience

It would be even better if you also had...:

Experience with contact center technology, specifically agent tools such as Salesforce, ServiceNow, Dynamics 365, and Power Platform

Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $125,500.00 - $200,800.00/Yr. Sponsored Job: #LI-SH1 #LI-Remote

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it jobs in jackson mo

Manager, Tech - Contact Center Agent Tools

Senior IT Compliance Analyst

Systems Analyst/Programmer - Information Technology

Data Engineer - Information Technology

Field Service Support Associate

Military Service - U.S. Navy, Information Technology Professional

Lead IT Systems Engineer

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote/Part-Time)

Manager of IT Application - IFS ERP

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