Top 17 Customer service manager Jobs in Jackson Ms

Customer Success Manager
C Spire —Ridgeland, MS
- Weekends as needed
- Mid-level
- Continuous improvement
- Mentoring
- Wellness program
- Health insurance
Quick Apply
8d
Senior Client Service Manager
Gallagher —Ridgeland, MS
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Mentoring
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Jackson, MS
- $15.50 - $29.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Customer Service Manager - State Farm Agent Team Member
Jonathan Johnston - State Farm Agent —Florence, MS
- $30,000 - $40,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Health insurance
- Dental insurance
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Commercial Lines Client Service Manager
Higginbotham —Ridgeland, MS
- Microsoft Excel
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Madison, MS
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
Client Portfolio Manager
Allied Universal —Jackson, MS
- $68,474 a year
- Overtime
- Military
- Mid-level
- High school diploma or GED
- Paid training
- AD&D insurance
Quick Apply
3d
Service Supervisor
Cintas —Jackson, MS
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Commercial Lines Team Lead - Small Business
Ross & Yerger Insurance, Inc. —Jackson, MS
- Full-time
- 5 years
- Word processing
- Mid-level
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Amanda Jeffcoat - State Farm Agent —Crystal Springs, MS
- $30,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- Opportunities for advancement
Quick Apply

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Customer Success Manager

C Spire -
Ridgeland, MS

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Wellness program
Health insurance
Dental insurance
Tuition reimbursement
401(k) matching

Qualifications

Managing customer accounts
Customer communication
Team leadership
Employee relationship building
Managing clients in a customer support role
Account management

Full Job Description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.

As a Customer Success Manager, you will proactively own the technical relationship between C Spire Business and post-implementation customer accounts. You will serve as a trusted advisor, championing the customer’s goals, resolving issues, and strengthening partnerships. This position may be filled at the Level I, II, or III based on experience and capabilities.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Proactively own and manage multiple high-visibility and high-touch customer relationships.

Understand customer goals and objectives as they relate to IT and Business Alignment.

Drive issue resolution using standard processes and coordinate with internal support resources.

Serve as the single point of contact for customer concerns.

Communicate regularly with assigned accounts and negotiate priorities appropriately.

Develop strong relationships across internal departments.

Document and maintain each customer’s processes, procedures, and configurations.

Mentor and assist fellow team members.

Track, manage, and escalate customer tickets to ensure timely resolution.

Provide timely status updates, root-cause analysis, and resolution strategies.

Recognize and resolve systemic issues to prevent recurrence.

Provide recommendations for product improvements and new technologies.

Facilitate revenue opportunities within existing accounts.

Track compliance with Service Level Agreements (SLAs).

Ensure ticket data is accurate and current, including statuses, owners, and billing.

Meet regularly with Service Owners, Systems Admins, and other internal stakeholders to align on customer needs.

Perform additional duties as assigned.

This position is an exceptional introduction to strategic customer management and technical relationship development, as there is plenty of room to grow and learn from outstanding individuals in the field. From Customer Success Manager you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our customer success team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

of For positions at level I, we require:

At least one year experience in progressively responsible roles related to technical account management.

Strong leadership, communication, and customer service skills.

Proven success working with customers and providing a differentiated level of service.

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

Competitive Compensation Package

Blue Cross Blue Shield Health Insurance

Tuition Assistance Programs

Complimentary Wireless Service & Device*

401k Match

Teladoc Telemedicine

WellBeacon Wellness Program

Paid Talent Referral Opportunities

Tailored learning paths for every position

Physical Requirements and Working Conditions

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing a computer screen. Must be able to work flexible hours including evenings or weekends as business needs require.

Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

Quick Apply

Refine Your Search

customer service manager jobs in jackson ms

Customer Success Manager

Senior Client Service Manager

Customer Service & E-Commerce Supervisor - Full Time

Customer Service Manager - State Farm Agent Team Member

Commercial Lines Client Service Manager

Temporary Workforce Management Specialist

Client Portfolio Manager

Service Supervisor

Commercial Lines Team Lead - Small Business

Customer Care Manager - State Farm Agent Team Member

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