Top 1 customer support coordinator Jobs in jackson ms

Client Services Coordinator
Soma Global, Inc. —Jackson, MS
- $45,000 a year
- Background check
- Mid-level
- Bachelor's degree
Quick Apply

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Client Services Coordinator

Soma Global, Inc.
Jackson, MS

Quick Apply

Job Details

$45,000 a year

Qualifications

Customer communication
Employee relationship building
Managing projects

Full Job Description

As a Client Services Coordinator, your role may include ongoing individual or group training, writing documentation, troubleshooting system issues and acting as the interface between the Agency and Kologik resources to answer questions and resolve issues.

RESPONSIBILITIES AND DUTIES

Participate in kickoff meetings to understand expectations, introduce team members

and discuss timelines

Work directly with the agency to understand how they conducted business prior to

Kologik and to work with the Agency to determine any differences in processes when

transitioning to Kologik solutions

Attend regular meetings to communicate progress with stakeholders and other teammembers and to request updates and assistance if appropriate
Perform system configuration and new user setup
Document any issues in Kologik’s ticketing system
Work with Kologik team to resolve issues and communicate updates back to the

Agency

Write documentation regarding the use of the system and how it differs from past

processes

Conduct individual or group training on request

Co py right 2 02 3 KO LOGIK ® 1/ 11/ 23 Pa ge 2

Attend Agency meetings as requested to capture requirements, provide updates and assist

in adoption of the system

Provide system usage reports to management and recommend solutions to increase usage if

desired by agency

Create and nurture relationships within the Agency at multiple levels
Act as the primary point-of-contact for the Agency and Kologik resources
Work on special customer projects as requested

EXPECTATIONS

Embody and exemplify Kologik’s core values:
WINNING MINDSET – Hungry, driven, passionate, execution focus, committed,

sense of urgency

COACHABLE CHANGE AGENTS – Fail quick and learn, continuous improvement,

critical thinkers – question why, innovative

SERVANT LEADERS – When no one is looking, we do the right thing, teamwork,

collaborative, not siloed, customer-centric

Exceptional and responsive customer service
Organized and detail oriented
Make the customers job easier
Set expectations properly for our customers
Stay on top of deadlines and progress
Excellent people and communication skills
Possess superior problem-solving skills
Think “outside the box”
Work with innovative, cutting-edge technologies and applications

QUALIFICATIONS

Minimum two years' experience managing customer facing projects. Experience with

SaaS projects highly desirable

Proficiency in all Microsoft Office applications
Sound technical knowledge
Organized
Works well with others
Open and receptive to feedback from team members, supervisors, and stakeholders
Can pass a background check
Tenacious
Self-starter
Self-motivated
Bachelor’s degree or equivalent experience required
Previous experience with a software company preferred

• Proven experience working in an Implementation role preferred

Quick Apply

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Client Services Coordinator

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