Top 10 Front desk manager Jobs in Jackson Wy

Front Desk Manager
Jackson Southgown —Jackson, WY
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
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Front Office Manager
Trailborn Jackson Hole —Jackson, WY
- $73,000 - $83,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Supervising experience
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10d
Bellman / Valet
Hotel Jackson —Jackson, WY
- From $20 an hour
- Weekends as needed
- Hotel
- Driver's License
- In-person
- Health insurance
- 401(k)
Quick Apply
Spa Desk Agent
Hotel Jackson —Jackson, WY
- $20 - $24 an hour
- Full-time
- Hotel
- High school diploma or GED
- In-person
Quick Apply
Guest Services Agent at Snake River Sporting Club
Snake River Sporting Club, a Noble House Resort —Jackson, WY
- Full-time
- Residential
- Team management
- Mentoring
- Employee discount
- Retirement plan
Concierge Supervisor
Hotel Terra & Teton Mountain Lodge, a Noble House Hotel —Jackson Hole, WY
- Full-time
- Management
- Mid-level
- Administrative experience
- Commuter assistance
- Health insurance
Seasonal Front Desk Agent - Teton Village, WY
7710 Granite Loop Road Manager, LLC —Teton Village, WY
- From $20 an hour
- Seasonal
- English
- Hotel
- Ability to stand for extended periods
Quick Apply
2d

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Guest Services Supervisor
Rusty Parrot Lodge —Jackson, WY
Lead, mentor, and inspire a team of guest service professionals, including concierge staff, front desk agents, and guest relations personnel.
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5d
Concierge Supervisor
Hotel Terra & Teton Mountain Lodge, a Noble House Hotel —Jackson Hole, WY
The Concierge Supervisor position handles supervision of the Concierge Staff under the Front Office Manager and will also be responsible for maintaining…

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Supervisor, Patient and Family Relations
The Ohio State University Wexner Medical Center —Columbus, OH
This includes providing wayfinding services, patient information materials, and answering and a wide range of questions and inquiries from our patients and…
Front Desk Manager
Sonesta —Columbus, OH
Manage the activities of the front desk shift, ensuring that guests receive prompt, professional attention, and personal recognition.
7d

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front desk manager jobs near jackson wy

Front Desk Manager

Jackson Southgown
Jackson, WY

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
High school diploma or GED

Full Job Description

The Jackson Southtown

Experience breathtaking hotels in Jackson Wyoming like never before. Located near Yellowstone and Grand Teton National Park, our newly renovated extended-stay hotel puts you in the heart of it all, offering modern comfort and convenience.

Job Summary

We are seeking an experienced, customer-focused Front Desk Manager to lead our front office operations at the hotel. This individual will serve as both a working manager and a front-line guest service professional, providing exceptional service to guests while supervising, coaching, and supporting Guest Service Representatives. The Front Desk Manager is responsible for ensuring smooth daily front desk operations, maintaining high service standards, resolving guest concerns, and fostering a positive team environment that delivers memorable guest experiences.

Key Responsibilities

Guest Service & Front Desk Operations

Greet and welcome guests with a warm, professional, and hospitable demeanor.
Assist guests with check-in, check-out, reservations, room assignments, and special requests.
Respond to guest inquiries and resolve concerns promptly and professionally.
Provide information regarding hotel amenities, services, local attractions, and transportation options.
Handle cash, credit card, and other payment transactions accurately and securely.
Maintain a clean, organized, and professional front desk environment.
Serve as a visible and accessible leader during assigned shifts.

Team Leadership & Supervision

Supervise, coach, and support Guest Service Representatives to ensure exceptional guest service.
Assist with recruiting, interviewing, onboarding, and training front desk staff.
Create and maintain employee schedules to ensure adequate staffing coverage.
Monitor employee performance and provide ongoing feedback, coaching, and development.
Conduct performance evaluations and participate in disciplinary and corrective action processes as needed.
Foster a positive, collaborative, and service-oriented team culture.
Lead by example through professionalism, accountability, and a strong commitment to guest satisfaction.

Operational Management

Ensure compliance with hotel policies, brand standards, and operating procedures.
Monitor room inventory, occupancy levels, and front desk workflows to maximize efficiency.
Review daily reports, guest feedback, and operational metrics to identify improvement opportunities.
Coordinate with housekeeping, maintenance, sales, and other departments to ensure a seamless guest experience.
Assist with implementing procedures that improve guest satisfaction and operational effectiveness.
Support management with special projects, audits, and operational initiatives.
Ensure accurate recordkeeping and reporting within the hotel management system.

Problem Resolution

Address escalated guest concerns and service recovery situations with professionalism and urgency.
Make sound decisions to resolve issues while balancing guest satisfaction and company interests.
Respond appropriately to emergencies and follow established safety and security procedures.
Additional Responsibilities
May assist with airport shuttle coordination or transportation services as needed.
Perform other duties as assigned to support hotel operations.

Skills and Qualifications

High school diploma or equivalent required; degree or coursework in hospitality, business, or a related field preferred.
Minimum of two years of hospitality, hotel front desk, or customer service experience preferred.
Prior supervisory or leadership experience preferred.
Strong customer service orientation with a passion for creating exceptional guest experiences.
Excellent communication, interpersonal, and conflict-resolution skills.
Proven ability to lead, motivate, and develop team members.
Strong organizational skills and attention to detail.
Ability to work effectively in a fast-paced environment and manage multiple priorities.
Proficiency with hotel property management systems, reservation systems, and standard computer applications.
Ability to analyze situations, make decisions, and solve problems effectively.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to use computers, telephones, and other office equipment regularly.

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Refine Your Search

front desk manager jobs in jackson wy

Front Desk Manager

Front Office Manager

Bellman / Valet

Spa Desk Agent

Guest Services Agent at Snake River Sporting Club

Concierge Supervisor

Seasonal Front Desk Agent - Teton Village, WY

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