Top 42 Computer and information systems managers Jobs in Jacksonville, Fl

Senior Manager, IT Service Orchestration
Deloitte —Jacksonville, FL
- $118,000 - $218,000 a year
- Full-time
- Computer science
- Computer Science
- Master's degree
4d
AI Security & Trust Engineering Manager
3E —Jacksonville, FL
- $160,000 - $175,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
2d
Senior Technical Support Manager
PGA Tour —Ponte Vedra Beach, FL
- Full-time
- Computer science
- 7 years
- Computer Science
Data Engineer - Manager
PRICE WATERHOUSE COOPERS —Jacksonville, FL
- $99,000 - $232,000 a year
- Computer Science
- Mid-level
- AWS
- Paid holidays
- Health insurance
Agile Delivery Manager
NLP Logix —Jacksonville, FL
- $90,000 - $115,000 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
Quick Apply
2d
Desktop Architecture Engineering Manager
Deloitte —Jacksonville, FL
- $97,600 - $200,600 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Lead Applications Analyst (Workday/UKG)
Baptist Health System, Inc. —Jacksonville, FL
- Full-time
- Remote
- System design
- Master's degree
- Bachelor's degree
Quick Apply
GenAI Python Systems Engineer-Manager
PRICE WATERHOUSE COOPERS —Jacksonville, FL
- $99,000 - $232,000 a year
- Azure
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Systems Solutions & Adoption Lead
Moffatt & Nichol —Jacksonville, FL
- Full-time
- Background check
- Computer science
- 7 years
- Wellness program
- Health savings account
Quick Apply
Manager Payroll Systems & Analytics (Microsoft Fabric / Power BI / SQL)
CSX —Jacksonville, FL
- Full-time
- Computer science
- Computer Science
- System design
5d
Manager Salesforce & Business Systems - Corporate Partnerships
PGA Tour —Ponte Vedra Beach, FL
- Full-time
- Computer Science
- 5 years
- System design
11d
Vice President; Feature Lead - Technology
Bank of America —Jacksonville, FL
- Online Application
- Computer science
- Computer Science
- 5 years
3d
Manager, IT Strategy & Integration- Oracle Fusion
Acosta Group —Jacksonville, FL
- $125,000 - $130,000 a year
- Full-time
- Oracle
- Computer Science
- 5 years
Quick Apply
2d
Manager, IT Strategy & Integration- Oracle HCM
Acosta Group —Jacksonville, FL
- $120,000 - $130,000 a year
- Full-time
- Computer Science
- 5 years
- Analysis skills
Quick Apply
Salesforce CPQ/Revenue Cloud Manager
PRICE WATERHOUSE COOPERS —Jacksonville, FL
- $99,000 - $232,000 a year
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Hosted Service Delivery Manager
Wabtec —Jacksonville, FL
- $104,800 - $149,300 a year
- Full-time
- Hybrid work
- Computer Science
- Pass drug screening
- Office
- Relocation assistance
Quick Apply
13d
Lead Software Engineer
One Call Medical Inc —Jacksonville, FL
- $120,442 - $192,707 a year
- Full-time
- Computer science
- 7 years
- Computer Science
Development Manager / Technical Lead for Engineering Consultant
Moffatt & Nichol —Jacksonville, FL
- Full-time
- Background check
- Computer Science
- 5 years
- Wellness program
- Health savings account
Quick Apply
Solutions Architect, Manager - Tax Transformation
Deloitte —Jacksonville, FL
- $128,025 - $261,625 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- CPA
10d
Insurance Technology Strategy Senior Manager
Deloitte —Jacksonville, FL
- $175,000 - $322,900 a year
- Full-time
- Computer Science
- Up to 50% travel
- Analysis skills

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computer and information systems managers jobs near jacksonville, fl

Senior Manager, IT Service Orchestration

Deloitte -
Jacksonville, FL

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Job Details

Full-time
$118,000 - $218,000 a year
4 days ago

Qualifications

Performance dashboard reports
Dashboard development
Managing technical support teams
Stakeholder engagement
Automation
Managing teams in a customer support role
Workflow management (operations management method)
Operations coordination
Operations transformation
Dashboard creation support
Metrics Reporting
Incident Escalation
Reporting and dashboarding tools
Technology management
Incident management operations support
Leading team collaboration initiatives
Presentation creation
Improving incident response processes
Process improvement planning
Cross-functional team management
Stakeholder relationship building
Cross-functional communication
Analytics
Stakeholder management

Full Job Description

Are you a strategic operations leader who thrives on building order from complexity? Join Deloitte Technology's enterprise service operations team as a Senior Manager, Service Orchestration - a pivotal role that serves as the connective tissue across our global support organizations, driving efficiency, automation, and seamless service delivery at scale.

Recruiting for this role ends on October 31, 2026

Work you'll do

As a Senior Manager, Service Orchestration, you will:

Establish and lead the enterprise Service Orchestration capability, creating a unified intake and engagement model across DT Global, Core, GCC, and EOX/CXO organizations
Own end-to-end orchestration of tickets and service requests spanning multiple support teams, ensuring efficient triage, routing, and resolution while eliminating organizational silos
Define and govern enterprise escalation frameworks, acting as the escalation authority for high-impact incidents and cross-organizational service disruptions
Develop consolidated operational dashboards and executive reporting that provide leadership with actionable insights into SLA attainment, workload trends, and customer experience metrics
Lead automation, AI, and self-service initiatives - including virtual agents and predictive support models - to increase ticket deflection, reduce operational friction, and deliver measurable business value
Drive continuous improvement through root cause analysis, process standardization, and governance forums that ensure scalable, compliant service management practices

The successful candidate would possess these skills

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The team

Deloitte Technology (DT) powers the firm's internal operations through innovative, enterprise-grade technology solutions. The Service Orchestration function sits at the center of this ecosystem, unifying service delivery across global and functional support organizations to ensure our practitioners get the help they need - fast. This leader will directly shape how Deloitte Technology operates at scale, driving transformation through automation, AI, and disciplined service governance. If you're passionate about operational excellence and building something that matters across a global enterprise, this is the role for you.

Qualifications

Required:

10+ years of experience in IT operations, service management, service delivery, or operational leadership with experience including but not limited to:
Proven track record of driving automation, workflow optimization, and operational transformation initiatives; exceptional communication and executive presentation capabilities
Experience designing and implementing operational reporting and executive dashboards, with strong analytical and stakeholder management skills
2+ years of experience leading cross-functional teams and enterprise-scale service operations
Demonstrated experience managing complex, multi-organizational service environments with strong expertise in incident management, escalation management, and process governance
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience
Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available

Preferred:

Master's degree in Business Administration, Information Systems, or a related field
ITIL certification or equivalent service management credentials
Experience with ServiceNow or similar enterprise service management platforms
Experience implementing AI, automation, virtual agent, and self-service solutions within a service operations context
Knowledge of SIAM (Service Integration and Management) principles and operating models
Experience leading global support organizations and distributed teams

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,000 to $218,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Refine Your Search

computer and information systems managers jobs in jacksonville, fl

Senior Manager, IT Service Orchestration

AI Security & Trust Engineering Manager

Senior Technical Support Manager

Data Engineer - Manager

Agile Delivery Manager

Desktop Architecture Engineering Manager

Lead Applications Analyst (Workday/UKG)

GenAI Python Systems Engineer-Manager

Systems Solutions & Adoption Lead

Manager Payroll Systems & Analytics (Microsoft Fabric / Power BI / SQL)

Manager Salesforce & Business Systems - Corporate Partnerships

Vice President; Feature Lead - Technology

Manager, IT Strategy & Integration- Oracle Fusion

Manager, IT Strategy & Integration- Oracle HCM

Salesforce CPQ/Revenue Cloud Manager

Hosted Service Delivery Manager

Lead Software Engineer

Development Manager / Technical Lead for Engineering Consultant

Solutions Architect, Manager - Tax Transformation

Insurance Technology Strategy Senior Manager

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