Top 211 Customer success director Jobs in Jacksonville, Fl

Director, Customer Implementations
3E —Jacksonville, FL
- $150,000 - $165,000 a year
- Full-time
- Remote
- 6 years
- US work authorization
- Senior level
- Disability insurance
- Health insurance
Quick Apply
11d
Director of Operational Excellence
APS East Coast Inc —Jacksonville, FL
- Full-time
- 7 years
- Engineering
- Office
Quick Apply
General Motors Fixed Operations Director
0LL58 - HANANIA AUTOMOTIVE MANAGEMENT CORP —Jacksonville, FL
- Background check
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Head of Dealer Success (Director/VP)
Rhino Shield of Florida —Jacksonville, FL
- $200,000 - $300,000 a year
- Full-time
- Travel
- Recruiting
- Senior level
- Health insurance
- Dental insurance
Quick Apply
9d
Director of Business Services
University of North Florida —Jacksonville, FL
- $118,000 a year
- Full-time
- Background check
- 6 years
- Office
Regional Vice President of Sales
Johnstone Supply LLC —Jacksonville, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Outside Roofing Sales Representative
JA Edwards of America, Inc. —Jacksonville Beach, FL
- $100,000 - $250,000 a year
- Full-time
- Hybrid work
- 11+ years
- Outdoor work
- Entry level
- Paid training
Quick Apply
Plant Manager
DuBois Chemicals —Jacksonville, FL
- Full-time
- Computer literacy
- Bachelor of Science
- Engineering
Outside Roofing Sales Representative
JA Edwards of America, Inc. —Jacksonville Beach, FL
- $100,000 - $250,000 a year
- Full-time
- Hybrid work
- Hospitality
- 11+ years
- Outdoor work
- Paid training
Quick Apply
Business Office Coordinator
Confidential —Jacksonville, FL
- Up to $40,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Outside Roofing Sales Representative
JA Edwards of America, Inc. —Jacksonville, FL
- $100,000 - $250,000 a year
- Full-time
- Hybrid work
- 11+ years
- Outdoor work
- Entry level
- Paid training
Quick Apply
Mgr Quality 2
Northrop Grumman —Jacksonville, FL
- $115,000 - $172,400 a year
- Overtime
- 3 years
- Analysis skills
- Supervising experience
- Paid holidays
- Disability insurance
Outside Roofing Sales Representative
JA Edwards of America, Inc. —Orange Park, FL
- $100,000 - $250,000 a year
- Full-time
- Hybrid work
- 11+ years
- Outdoor work
- Entry level
- Paid training
Quick Apply
2d
Associate Veterinarian
Petco —Saint Johns, FL
- Full-time
- Computer skills
- Communication skills
- Entry level
- Health insurance
- 401(k)
Director of Operations
BCR Environmental —Jacksonville, FL
- Full-time
- Background check
- Microsoft Excel
- Engineering
- Paid holidays
- Health insurance
Quick Apply
Claims Director
MegaCorp Logistics —Jacksonville, FL
- $125,000 - $150,000 a year
- ERP systems
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
INTERNET DIRECTOR
Hanania Automotive Group —Jacksonville, FL
- Management
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Customer Care AI Business Analyst
Tapestry Inc —Jacksonville, FL
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Quality control
- Commuter assistance
- Paid parental leave
Director of Enrollment Operations and Analytics
Jacksonville University —Jacksonville, FL
- Full-time
- Research
- SQL
- University
Quick Apply
Administrative Director, Ambulatory Operations
Nemours —Jacksonville, FL
- Full-time
- Administrative experience
- Clinic
- Bachelor's degree
10d

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Director, Customer Implementations

3E -
Jacksonville, FL

Quick Apply

Job Details

Full-time
$150,000 - $165,000 a year
11 days ago

Benefits

Open paid time off
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Customer relationship building
Client onboarding
Enterprise software
Client rapport building
Operations transformation
Software implementation
Enterprise solutions implementation
Global team management
Digital transformation
B2B business model
Customer engagement
Experience with SaaS (as product category for technical sales engineers)
Customer satisfaction improvement
Implementing IT solutions
Project risk management

Full Job Description

About 3E:

3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.

You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.

Join us and make an impact!

About the Role:

We are looking for a leader to enhance our global implementation function. This influential role is ideal for a customer-focused individual who can bring structure, clarity, and strong delivery discipline to complex enterprise implementations.

You will lead a global team responsible for new customer implementations, post-sale value realization, and project work that supports renewals and expansions. Your efforts will improve delivery across 3E’s product portfolio by building scalable processes, increasing project visibility, managing risks, and accelerating customer value.

This role reports to the VP of Customer Experience and collaborates closely with leaders across 3E. If you are AI-forward, passionate about customer success, and understand the importance of implementation in building trust and lasting partnerships, we would love to connect with you!

Location: This position supports remote work in EST, and candidates should be based near one of our U.S. East Coast office locations: Bethesda, MD, Canton, OH, or Charlottesville, VA.

What You’ll Do:

Lead, coach, and develop a global Customer Implementations team responsible for complex enterprise deployments across 3E’s product portfolio.
Strengthen implementation execution by setting clear expectations, operating rhythms, delivery standards, and accountability across the team.
Define and continuously raise the standard for implementation excellence across delivery quality, milestone discipline, risk management, customer communication, go-live readiness, and value realization.
Build scalable implementation practices, including project plans, governance models, RACI frameworks, resource planning, delivery controls, and consistent customer communication.
Establish stronger risk management practices to identify project health concerns, customer escalations, resource constraints, and delivery risks before they impact outcomes.
Improve visibility into project health, customer risk, capacity, and delivery performance through dashboards, tools, and consistent reporting.
Lead through ambiguity, legacy processes, and complex customer needs by bringing structure, focus, and practical solutions without slowing momentum.
Partner with Customer Experience, Sales, Account Management, Customer Success, Product, Support, Technology, and Business Line leaders to strengthen handoffs, resolve risks, and support customer outcomes.
Strengthen team capability by coaching talent, addressing performance gaps, improving cross-product knowledge, and building a culture of accountability, continuous improvement, and high-quality delivery.
Identify opportunities to use AI, automation, workflow tools, and digital workers to reduce manual work, improve reporting accuracy, and scale implementation operations.
Capture insights from implementations and post-sale project work to support renewals, expansion opportunities, account planning, and long-term customer success.

What Makes You a Great Fit:

Required Qualifications:

10+ years of experience in B2B SaaS implementation, professional services, information services, customer onboarding, and delivery operations, with a strong focus on driving customer value and revenue impact.
6+ years of experience leading global, distributed, or multi-region teams in high-growth, scale-up, or PE-backed environments.
Proven track record leading complex enterprise software implementations, including multi-product deployments and programs with significant data, integration, or regulatory complexity.
Experience supporting enterprise products or implementation portfolios with meaningful commercial scale, ideally above $5M USD in revenue or ARR.
Strong ability to connect implementation efforts to customer value, with commercial awareness driving ACV, renewals, expansion opportunities, and revenue protection.
Passion for improving customer experience by leveraging feedback, risk signals, and implementation insights to accelerate time to value.
Experience using AI, automation, dashboards, workflow tools, or digital workers to improve operational scale, reporting accuracy, and team efficiency.
Ability to enhance implementation quality through scalable project health systems and ensure go-live readiness and post-sale value realization.
Experience navigating ambiguity and transformation, adapting to legacy processes and complex customer needs effectively.
Strong customer-facing presence with the ability to build trust, communicate clearly, and collaborate with enterprise customers and internal stakeholders,
Based in the Eastern Time Zone, US, and eligible to work without sponsorship.

Preferred Qualifications

Experience with regulated, data-heavy, or complex enterprise software environments such as Product Stewardship, Compliance technology, Sustainability, Healthcare, or Life Sciences industries
Experience with ERP integrations, data migration, interoperability, or multi-product enterprise deployments.
PMP certification or equivalent project/program management experience.

Our US Benefits Include:

Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

3E is currently authorized to hire in the following U.S. states:

Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here

Visit our Website or follow us on LinkedIn

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

Compensation Range: $150K - $165K

Quick Apply

Refine Your Search

customer success director jobs in jacksonville, fl

Director, Customer Implementations

Director of Operational Excellence

General Motors Fixed Operations Director

Head of Dealer Success (Director/VP)

Director of Business Services

Regional Vice President of Sales

Outside Roofing Sales Representative

Plant Manager

Outside Roofing Sales Representative

Business Office Coordinator

Outside Roofing Sales Representative

Mgr Quality 2

Outside Roofing Sales Representative

Associate Veterinarian

Director of Operations

Claims Director

INTERNET DIRECTOR

Customer Care AI Business Analyst

Director of Enrollment Operations and Analytics

Administrative Director, Ambulatory Operations

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