Top 21 Customer support & client services managers Jobs in Jacksonville, Fl

Client Success Supervisor | Full Time | Onsite| Jacksonville Florida | Urgent Hire
Record Retrieval Solutions —Jacksonville, FL
- $18.50 an hour
- Urgently hiring
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Administrator
JACKSONVILLE AVIATION AUTHORITY —Jacksonville, FL
- $28.58 - $36.99 an hour
- Full-time
- Background check
- Hospitality
- Mid-level
3d
Customer Service Lead - Norwood.
EveryPet Formerly First Coast No More Homeless Pets —Jacksonville, FL
- $19.50 - $21.50 an hour
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
8d
Client Services Manager-Home Health
BAYADA Home Health Care —Jacksonville, FL
- Monday to Friday
- Medical office experience
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Breeze Account Manager - JAX Airport
PrimeFlight Aviation Services Inc —Jacksonville, FL
- $70,000 a year
- Extended hours
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Quick Apply
8d
Frontier Service Lead
CAMPERS INN INC —Jacksonville, FL
- $50,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Dental insurance
14d
Associate Service Manager
Tesla —Jacksonville, FL
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Operations Manager
Solera —Jacksonville, FL
- Full-time
- Travel
- Mentoring
- Senior level
2d
Vice President, Client Management Coordination
Cantor Fitzgerald —Jacksonville, FL
- Full-time
- Team management
- Senior level
Route Service Manager - UniFirst
UniFirst —Jacksonville, FL
- Full-time
- Computer literacy
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
22h
Welcome Center-Experience Maker - Nights & Weekends - Winston YMCA
First Coast YMCA —Jacksonville, FL
- From $14 an hour
- Weekends as needed
- Background check
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Client Service Manager
Gallagher —Jacksonville, FL
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
14d
Team Lead, Market Operations - Jacksonville, FL
Carvana —Jacksonville, FL
- Weekends as needed
- Background check
- Ability to walk for extended periods
- English
- Wellness program
- Health insurance
Quick Apply
Hosted Service Delivery Manager
Wabtec —Jacksonville, FL
- $91,100 - $129,800 a year
- Full-time
- Hybrid work
- 7 years
- Computer Science
- Pass drug screening
- Relocation assistance
Quick Apply
Service Manager - Fire
Cintas —Jacksonville, FL
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
10d
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Jacksonville, FL
- 5 years
- Research
- Travel

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Client Success Supervisor | Full Time | Onsite| Jacksonville Florida | Urgent Hire

Record Retrieval Solutions -
Jacksonville, FL

Quick Apply

Job Details

Full-time
$18.50 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Managing teams in a customer support role
Team leadership
Writing skills
Coaching
Talent development
High school diploma or GED
Team development
Mentoring

Full Job Description

Job Summary

The Client Success Supervisor is responsible for leading the Client Success Department by supervising the Customer Success Representatives (CSR) team, ensuring exceptional client service, and maintaining strong client relationships. This position serves as the primary point of escalation for client concerns, oversees daily departmental operations, and ensures all client inquiries are resolved accurately, professionally, and within established service levels.

The Client Success Supervisor is accountable for employee performance, coaching, quality assurance, productivity, and continuous process improvement. This role partners closely with Operations and may collaborate with the Marketing team on client communications, service announcements, and customer engagement initiatives to enhance the overall client experience.

The ideal candidate is an experienced leader who thrives in a fast-paced environment, communicates effectively, holds employees accountable, and is committed to delivering exceptional service while driving operational excellence.

Responsibilities

Supervise, coach, and develop the Client Success Representative (CSR) team.
Manage daily department operations and ensure team performance meets established KPIs.
Serve as the primary point of escalation for client inquiries and resolve issues promptly and professionally.
Build and maintain strong client relationships through exceptional service and communication.
Monitor team quality, productivity, and response times while providing ongoing coaching and feedback.
Prepare reports and communicate department performance to leadership.
Collaborate with Operations and Marketing to improve the client experience and support company initiatives.
Maintain accurate documentation in CRM and company systems.
Identify opportunities to improve processes and increase operational efficiency.
Perform other duties and special projects as assigned.

Skills

Leadership and team management
Excellent verbal and written communication
Client relationship management
Conflict resolution and problem-solving
Coaching and employee development
Time management and organization
Ability to prioritize and multitask in a fast-paced environment
Strong attention to detail
Professionalism and sound decision-making
Microsoft Office (Outlook, Word, Excel)
Report preparation and KPI tracking
Adaptability and continuous improvement mindset
Medical records or healthcare experience (preferred)

Qualifications

Required:

Minimum of 3 years of leadership or supervisory experience in Customer Service, Client Success, Account Management, or a related field.
Proven ability to coach, mentor, and develop employees.
Strong organizational, problem-solving, and decision-making skills.
Excellent verbal and written communication skills.
High School Diploma or GED.
Ability to pass a pre-employment background check.

Preferred:

Healthcare, medical records, or Release of Information (ROI) experience.
Experience tracking and reporting on KPIs.

What Success Looks Like

The successful candidate will:

Build a high-performing Client Success team.
Deliver exceptional client service and strengthen client relationships.
Hold team members accountable to performance expectations.
Identify opportunities to improve processes and operational efficiency.
Communicate effectively with clients, leadership, and cross-functional teams.
Lead with professionalism, integrity, and a solutions-oriented mindset.

Why Join Record Retrieval Solutions?

At Record Retrieval Solutions, we are committed to building a culture of accountability, teamwork, and continuous improvement. We empower our leaders to make decisions, develop their teams, and contribute to the company's long-term success. If you're looking for an opportunity to make a meaningful impact while growing your leadership career, we'd love to hear from you.

Pay: $18.50 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Describe a time you coached a struggling employee to improve their performance. What was the outcome?
What is your leadership style, and how do you hold employees accountable?
Why are you interested in joining Record Retrieval Solutions as a Client Success Supervisor?
Please describe your experience managing team KPIs. What metrics did you track, and how did you use them to improve team performance?
Have you managed employee performance, including coaching, performance reviews, and corrective action?
Have you handled escalated customer or client issues, how did you handle from start to finish.

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services managers jobs in jacksonville, fl

Client Success Supervisor | Full Time | Onsite| Jacksonville Florida | Urgent Hire

Customer Service Administrator

Customer Service Lead - Norwood.

Client Services Manager-Home Health

Breeze Account Manager - JAX Airport

Frontier Service Lead

Associate Service Manager

Operations Manager

Vice President, Client Management Coordination

Route Service Manager - UniFirst

Welcome Center-Experience Maker - Nights & Weekends - Winston YMCA

Client Service Manager

Team Lead, Market Operations - Jacksonville, FL

Hosted Service Delivery Manager

Service Manager - Fire

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

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