Top 272 Customer technical support representative Jobs in Jacksonville, Fl

Customer Technical Support Representative
IQ Fiber —Jacksonville, FL
- Overtime
- Office
- High school diploma or GED
- Analysis skills
Customer Rep - Call Center - Remote
Deposita™, An Allied Universal® Company —Jacksonville, FL
- $17 - $18 an hour
- Full-time
- Remote
- Spanish
- Computer science
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
8d
PIPE SHOP FOREMAN
East Coast Repair and Fabrication —Jacksonville, FL
- $90,000 - $100,000 a year
- 5 years
- Pass drug screening
- Mid-level
Quick Apply
QC Project Engineer
Thalle Construction Company —Florida
- Microsoft Excel
- Construction site
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
8d
Field Sales Representative – Water Treatment Consultant
Absolute Water Technologies —Jacksonville, FL
- $70,000 - $150,000 a year
- Full-time
- Background check
- Sales
- Public speaking
- Profit sharing
- Health insurance
Quick Apply
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care —Jacksonville, FL
- Full-time
- Nursing
- RN License
- Administrative experience
- Tuition reimbursement
Quick Apply
Regional Vice President of Sales
Johnstone Supply LLC —Jacksonville, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
13d
Superintendent
Dana B. Kenyon Company —Jacksonville, FL
- From $90,000 a year
- Full-time
- Carpentry
- Microsoft Word
- CPR Certification
- Health savings account
- Paid holidays
Quick Apply
1st Class Pipe Fitter - 2nd Shift
Stellar Energy Americas Inc —Jacksonville, FL
- Weekends as needed
- 6 years
- Ability to walk for extended periods
- Basic math
Quick Apply
Industrial Pump Sales Representative (Engineering Experience Preferred)
Barney's Pumps Inc. —Jacksonville, FL
- From $90,000 a year
- Full-time
- Up to 50% travel
- 5 years
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
1d
Aviation Quality Control Supervisor
Regent Aerospace Corporation —Jacksonville, FL
- Full-time
- Microsoft Word
- 7 years
- Writing skills
- Health savings account
- Health insurance
Quick Apply
3d
Outside Sales Representative - Proactive Video Monitoring
Pye-Barker Fire & Safety, LLC —Jacksonville, FL
- Full-time
- Project management
- Travel
- Contracts
- Paid holidays
- Disability insurance
Quick Apply
Sales Detail Rep – Pharmaceutical
Immune Biopharma —Florida
- $87,090 - $116,890 a year
- Online Application
- Mid-level
- No travel
- Leadership
Quick Apply
Electronics Tech
Insteel Industries —Jacksonville, FL
- Full-time
- Background check
- 6 years
- Computer literacy
- Health savings account
- Employee stock purchase plan
Quick Apply
[Remote] Agricultural Sales Representative (Commercial Grower exp req)
Rhodes Wolfe —Florida
- $90,000 - $100,000 a year
- Full-time
- Remote
- ERP systems
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
1d
Territory Service and Sales Representative
Autotality LLC —Florida
- Full-time
- Background check
- Clean driving record
- Customer service
- Flexible schedule
Quick Apply
Systems Administrator (Desktop Support - ISPOC)
New Directions Technologies, Inc. —Mayport, FL
- $79,040 - $101,920 a year
- Full-time
- Computer Science
- Mid-level
- Office
Customer Service Representative (Florida)
Northwell Health —Jacksonville, FL
- $34,819.98 - $51,949.95 a year
- HIPAA
- High school diploma or GED
- 1 year
Logistics Management Trainee
Ryder System —Jacksonville, FL
- $65,000 - $72,000 a year
- Urgently hiring
- Customer service
- Bachelor's degree
- Warehouse
- Disability insurance
- Health insurance
9d
Claims Support Specialist
Smart AutoCare —Jacksonville, FL
- Full-time
- Spanish
- Computer literacy
- Mid-level
Quick Apply

I want to receive the latest job alert for customer technical support representative in jacksonville, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer technical support representative jobs near jacksonville, fl

Shop Foreman jobs in Jacksonville, FL

Management Trainee jobs in Jacksonville, FL

Territory Representative jobs in Florida

Technical Support Representative jobs in Jacksonville, FL

Call Center Representative jobs in Jacksonville, FL

Agriculture Equipment Sales Representative jobs in Florida

Field Sales Representative jobs in Jacksonville, FL

Outside Sales Representative jobs in Jacksonville, FL

Pharmaceutical Sales Representative jobs in Florida

Electronics Technician jobs in Jacksonville, FL

Industrial Engineer jobs in Jacksonville, FL

Superintendent jobs in Jacksonville, FL

Claims Specialist jobs in Jacksonville, FL

Pipefitter jobs in Jacksonville, FL

Quality Control Supervisor jobs in Jacksonville, FL

Project Engineer jobs in Florida

Regional Vice President jobs in Jacksonville, FL

Behavioral Health Associate jobs in New York, NY

Bilingual Customer Service Associate jobs in Carrollton, TX

Bilingual Customer Service Associate jobs in Anaheim, CA

Customer Technical Support Representative

IQ Fiber -
Jacksonville, FL

Apply Now

Job Details

Full-time

Qualifications

Phone communication
High school diploma or GED
Technical Proficiency
Ticketing system technical support
Client interaction via phone calls

Full Job Description

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

Position Summary:

The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status.

Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office. Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills.

Essential Duties and Responsibilities:

Exceed customer expectations at every opportunity by serving as the first point of contact for all inbound customer contacts via phone, chat, and email.
Manage and respond to customer communications received through multiple channels including phone, email, text, and social platforms from potential or existing customers.
Process incoming orders for new installations, schedule appointments with customers, and complete billing for services rendered.
Complete change-of-service requests and make account updates per customer requests; respond to inquiries on order status, billing questions, service availability, and new product offerings.
Provide technical troubleshooting support, diagnosing and resolving hardware and software issues related to internet and Wi-Fi connectivity.
Document customer interactions by opening trouble tickets where applicable, capturing actions taken and resolution details to ensure seamless continuity of support.
Utilize internal systems and tools to proactively identify and resolve potential issues before closing each customer contact.
Respond to escalated contacts from customers and service technicians during installations or service calls; provide timely updates on work order and trouble ticket progress.
Complete sales-related follow-up tasks including outreach to customers to resolve address discrepancies and send installation reminders.
Conduct follow-up wellness calls after technician visits to verify customer satisfaction with repairs and installations.
Make follow-up calls on previously resolved trouble tickets to confirm lasting resolution and customer satisfaction.
Maintain key performance metrics including Average Handle Time, Calls per Hour, and Quality Assurance scores.
Effectively communicate IQ Fiber’s product and service offerings and follow up with potential customers to convert leads to orders.
Provide the manager with regular updates on recurring issues and identify potential longer-term solutions; use team communication channels to share important information that improves team performance.
Perform other duties as assigned.

Required Qualifications:

2+ years of customer service experience, with at least 1 year in a contact center environment; telecommunications experience a plus.
6+ months of experience troubleshooting basic network or Wi-Fi issues preferred; strong technical aptitude with the ability to answer questions from both technical and non-technical users.
Customer-first mindset with demonstrated ability to provide exceptional service, strong ownership over results, and commitment to resolving customer issues from start to finish.
Strong problem-solving and analytical skills with the ability to diagnose complex issues and communicate solutions clearly and calmly.
Excellent verbal and written communication skills with a positive phone demeanor and the ability to connect with customers.
Ability to multi-task and work independently in a fast-paced environment while consistently meeting individual and team performance metrics.
Experience with ticketing, CRM, billing, ordering, or scheduling systems; Microsoft Dynamics and Microsoft Office proficiency a plus.
Strong organizational skills, attention to detail, and the ability to navigate multiple systems simultaneously.
Willingness to learn, adapt, and develop new skills quickly; flexibility to work mandatory overtime to meet business needs.
High school diploma or equivalent required; higher education preferred. Must be able to pass a criminal background check.

What Success Looks Like:

Customer technical issues are diagnosed efficiently and resolved with minimal disruption, restoring internet or Wi‑Fi service quickly through effective troubleshooting and clear next steps.
Customers consistently receive a positive experience, with professional, calm communication and expectations that are set clearly and followed through during every interaction.
Customer interactions, troubleshooting actions, and final resolutions are documented accurately and consistently in internal systems, ensuring strong records and seamless continuity for follow-up support.
Escalations and cross-team handoffs are handled smoothly, with timely collaboration and clear information shared with technicians and internal partners to accelerate resolution.
Multiple incoming support requests are managed effectively and organized by priority, while maintaining attention to detail and consistent service quality—even during high-volume periods.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.

Yawt94JYb2

Apply Now

Refine Your Search

customer technical support representative jobs in jacksonville, fl

Customer Technical Support Representative

Customer Rep - Call Center - Remote

PIPE SHOP FOREMAN

QC Project Engineer

Field Sales Representative – Water Treatment Consultant

Dialysis Clinical Manager Registered Nurse - RN

Regional Vice President of Sales

Superintendent

1st Class Pipe Fitter - 2nd Shift

Industrial Pump Sales Representative (Engineering Experience Preferred)

Aviation Quality Control Supervisor

Outside Sales Representative - Proactive Video Monitoring

Sales Detail Rep – Pharmaceutical

Electronics Tech

[Remote] Agricultural Sales Representative (Commercial Grower exp req)

Territory Service and Sales Representative

Systems Administrator (Desktop Support - ISPOC)

Customer Service Representative (Florida)

Logistics Management Trainee

Claims Support Specialist

I want to receive the latest job alert for customer technical support representative in jacksonville, fl

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected