JOB SUMMARY
Provides leadership and direction to all Food and Beverage outlets and staff including Restaurants, In Room Dining, Services and Beverage outlets. Manages the daily activities and monitors the performance of the Food and Beverage management and service teams. Verifies that all outlet operational policies and procedures are maintained throughout the outlets. Verfies that Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Administration (OSHA) and regional Alcoholic Beverage Commissions guidelines are maintained. Assists the Director of Food and Beverage (F&B) in developing and managing the strategic plan for the Food and Beverage division including budget administration, forecasting, inventory and cost control. Manages the development of the Food and Beverage outlet management team. Manages and creates Food and Beverage marketing and promotional opportunities for the outlets to draw clientele from the local market.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Food and Beverage Team
- Provides leadership and direction to all Food and Beverage outlets and staff including Restaurants, In Room Dining, Café Services and Beverage outlets.
- Manages the daily activities and monitors the performance of the Food and Beverage management and service teams.
- Verifies that all outlet operational policies and procedures are maintained throughout the outlets.
- Verifies that Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Administration (OSHA) and regional Alcoholic Beverage Commissions guidelines are maintained.
- Assists the Director of Food and Beverage (F&B) in developing and managing the strategic plan for the Food and Beverage division including budget administration, forecasting, inventory and cost control.
- Manages the development of the Food and Beverage outlet management team.
- Manages and creates Food and Beverage marketing and promotional opportunities for the outlets to draw clientele from the local market.
- Monitors the status and progress of each outlet and to maintain consistency in all area of Food and Beverage operations.
- Researches market trends and concepts to recommend appropriate products, services and operational changes necessary to maintain guest satisfaction.
- Maintains and demonstrates strong knowledge of food and beverage trends within the hospitality industry.
- Verifies that all Food and Beverage outlet teams are properly trained in the areas of sanitation, food safety, and customer service.
Managing and Conducting Human Resources Activities
- Interviews, selects and trains employees.
- Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
- Manages the performance of the Exhibit Hall team including annual performance evaluations, career planning and training requirements. <
- Monitors employee attendance and records absences/tardiness.
- Helps direct supervisors to achieve their own development goals.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Additional Responsibilities
- Complies with all corporate accounting procedures.
- Perform other duties as assigned.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
