Top 88 Entry level customer support representative Jobs in Jacksonville, Fl

Member Experience MSR I - Contact Center
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Extended hours
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Contact Center Rep
Systems Integration, Inc. —Jacksonville, FL
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Financial Services Professional - Hybrid Remote (FL)
Bankers Life —Jacksonville, FL
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Entry level
Quick Apply
In-Home Bathroom & Flooring Sales Representative Premier Home Pros
Premier Home Pros —Yulee, FL
- $150,000 - $300,000 a year
- Full-time
- Mid-level
- Residential
- Driver's License
- Opportunities for advancement
Quick Apply
14h
Entry Level Sales Representative - $1000 - $2000/Week
SalesDraft Recruiting —Duval County, FL
- $53,500 - $100,000 a year
- Full-time
- Communication skills
- Entry level
- Paid training
- Disability insurance
Quick Apply
13d
Inside Sales Representative
Native Pest Management —Jacksonville, FL
- $60,000 - $100,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Paid training
- Paid holidays
Quick Apply
10d
Medical Office Specialist
Borland Groover —Jacksonville, FL
- Full-time
- HIPAA
- English
- High school diploma or GED
- Profit sharing
- Paid holidays
Quick Apply
Sales Representative – Biotech (Entry)
Immune Biopharma —Jacksonville, FL
- $88,556 - $118,356 a year
- Online Application
- No travel
- Leadership
- Communication skills
Quick Apply
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Jacksonville, FL
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Carrier Representative - Entry Level
Suddath —Jacksonville, FL
- Full-time
- Sales
- Office
- High school diploma or GED
Quick Apply
3d
Library Assistant
Lake Erie College of Osteopathic Medicine —Jacksonville, FL
- Full-time
- Computer literacy
- High school diploma or GED
- University
- Opportunities for advancement
Bill Only Specialist I
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Remote
- Writing skills
- Public speaking
- HIPAA
- Paid parental leave
- Parental leave
Biometrics (Fingerprint) Technician - On Call
Amentum —Jacksonville, FL
- $18.23 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Data entry
- Employee stock purchase plan
- Paid holidays
Inside Sales Representative
Mobile Communications America Inc —Jacksonville, FL
- $50,000 - $60,000 a year
- Full-time
- Ability to walk for extended periods
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
Account Representative - Uncapped Commission
TQL —Jacksonville, FL
- From $40,000 a year
- Full-time
- Customer service
- No experience needed
- Office
- Health insurance
- Dental insurance
Quick Apply
Logistics Coordinator
Suddath —Jacksonville, FL
- Full-time
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Paid holidays
- Tuition reimbursement
Quick Apply
3d
Customer Relations Specialist
Sy-Klone International —Jacksonville, FL
- ERP systems
- Mid-level
- Office
Client Services Representative II - Bilingual Spanish Required
Bank of America —Jacksonville, FL
- Weekends as needed
- Spanish
- Computer literacy
- English
Accounts Receivable & Collections Specialist
Mac Papers and Packaging, —Jacksonville, FL
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Wealth Management Trainee (FL)
Bankers Life —Jacksonville, FL
- $50,000 - $80,000 a year
- Full-time
- Customer service
- No experience needed
- Entry level
Quick Apply

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Member Experience MSR I - Contact Center

COMMUNITY FIRST CREDIT UNION OF FLORIDA -
Jacksonville, FL

Quick Apply

Job Details

Full-time

Qualifications

Confidential information handling
Copy machines
High school diploma or GED
Fax machines

Full Job Description

The Member Service Representative I is an entry‑level frontline role designed for individuals eager to begin a rewarding career in financial services. As the welcoming voice of our credit union, you will support consumer and commercial members through high‑quality inbound phone interactions, helping them navigate financial inquiries, resolve routine issues, and connect with specialized teams when needed.

This position is onsite and offers a strong foundation for long‑term professional growth. MSR I team members gain the essential skills, training, and exposure needed to advance within the Member Experience Center and across the credit union — making this a high‑potential career starting point for motivated individuals.

Major Duties and Responsibilities:

Member Service & Call Handling

Inbound Support — Manage inbound calls through designated queues, assisting members and prospective members with a wide range of financial questions.
Provide outstanding member experience aligned with MEC quality standards.
Solve complex problems
Provide guidance on:
- Deposit & loan accounts
- Debit & credit cards
- Mortgage and consumer/commercial lending inquiries
- General account and transaction requests
Document member interactions clearly and thoroughly in account notes.
Follow established call flows, procedures, and compliance requirements.
Partner with MSR II, MSR III, and leadership to ensure timely follow‑up on escalated needs.
Meet quality assurance expectations and performance metrics.

Relationship Building, Sales & Cross‑Selling

Build trust and rapport with members to understand their financial needs.
Provide personalized and tailored advice to help members achieve their financial goals
Use available tools to recommend appropriate credit union products and services.
Anticipate and uncover needs
Achieve service, quality, and sales goals.
Promote the credit union’s value, mission, and member‑focused approach.

Training, Compliance & Development

Complete required computer‑based and instructor‑led training.
Adapt quickly to evolving systems, processes, and business needs.
Learn and comply with all applicable regulations, including:
- Bank Secrecy Act (BSA)
- USA PATRIOT Act
- Office of Foreign Assets Control (OFAC)
Maintain a working understanding of credit union products and basic financial operations.
Demonstrate a commitment to continuous learning and professional growth — this role is designed to help you build the skills needed for advancement.

Experience:

Minimum one-year call center or customer service experience preferred.

Education:

A high school degree or equivalent.

Interpersonal Skills:

Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

Other Skills:

Strong verbal, written, and interpersonal communication skills
Good problem-solving skills.
Comfortable cross-selling credit union products and services
Capable of articulating financial concepts.
Be a contributor and team player.
High attention to detail and accuracy
Ability to navigate multiple systems simultaneously
Comfort with computer‑based work and data entry
Team‑oriented mindset with willingness to learn and grow
Proficient in the use of standard business applications in a Windows-based environment (i.e., MS Word, Excel).

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Mental and/or Emotional Requirements:

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Community First Credit Union is an Equal Opportunity Employer. Community First values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Quick Apply

Refine Your Search

entry level customer support representative jobs in jacksonville, fl

Member Experience MSR I - Contact Center

Contact Center Rep

Financial Services Professional - Hybrid Remote (FL)

In-Home Bathroom & Flooring Sales Representative Premier Home Pros

Entry Level Sales Representative - $1000 - $2000/Week

Inside Sales Representative

Medical Office Specialist

Sales Representative – Biotech (Entry)

Spanish Bilingual Remote Customer Service Representative

Carrier Representative - Entry Level

Library Assistant

Bill Only Specialist I

Biometrics (Fingerprint) Technician - On Call

Inside Sales Representative

Account Representative - Uncapped Commission

Logistics Coordinator

Customer Relations Specialist

Client Services Representative II - Bilingual Spanish Required

Accounts Receivable & Collections Specialist

Wealth Management Trainee (FL)

I want to receive the latest job alert for entry level customer support representative in jacksonville, fl

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