Top 32 Guest service agent Jobs in Jacksonville, Fl

Hotel Front Desk Agent - NEW HOTEL
Lexima —Jacksonville, FL
- $17.50 an hour
- Full-time
- Basic math
- English
- Hotel
- Disability insurance
- Health insurance
Hotel Front Desk Agent
Hampton Inn - Jacksonville - Downtown-I-95 —Jacksonville, FL
- $15 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- 401(k)
- Opportunities for advancement
Quick Apply
Front Desk Agent
Hilton Garden Inn Jacksonville & Homewood Suites Jacksonville Downtown/Southbank —Jacksonville, FL
- $14.25 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Front Desk Agent (Part-Time)
Springhill Suites Jacksonville North I-95 Area —Jacksonville, FL
- From $15 an hour
- Part-time
- Customer service
- Hotel
- US work authorization
- Employee discount
Quick Apply
Front Desk Agent - Part-Time
Home2 Suites Jacksonville Airport —Jacksonville, FL
- $15 an hour
- Part-time
- Computer literacy
- Writing skills
- Research
Quick Apply
Front Desk Clerk
Comfort Suites West Jacksonville —Jacksonville, FL
- Hotel
- Organizational skills
- Communication skills
Quick Apply
Front Desk Agent | Jacksonville Beach Springhill Suites
Jacksonville Beach Springhill Suites —Jacksonville Beach, FL
- Weekends as needed
- Spanish
- English
- Hotel
Quick Apply
Hotel Guest Service Representative
Murphco of FL —Jacksonville, FL
- Overtime
- In person
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
Front Desk Agent
Hilton Garden Inn —Jacksonville, FL
- $14 - $16 an hour
- Weekends as needed
- In-person
- Communication skills
- Entry level
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Lexima —Jacksonville, FL
- $16 an hour
- 8 hour shift
- Inventory management
- English
- Ability to climb stairs
Front Desk Agent
Pyramid Hotel Group —Jacksonville, FL
- $15.50 - $16.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Communication skills
- Entry level
- 401(k) matching
2d
Front Desk Agent
HHR Jacksonville —Jacksonville, FL
- $16 an hour
- Full-time
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hyatt Place Jacksonville Airport —Jacksonville, FL
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Part Time Guest Services Representative
Embassy Suites - Jacksonville —Jacksonville, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
21h
Front Desk AM/PM/ON
Lexima —Jacksonville, FL
- $15 an hour
- 8 hour shift
- Inventory management
- English
- Office
Front Desk Agent Ponte Vedra
Coury Hospitality —Ponte Vedra Beach, FL
- Full-time
- Writing skills
- English
- Office
Quick Apply
Night Service Rep
Extended Stay America —Jacksonville, FL
- $14 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
14d
Night Service Rep Part Time-103020
ESA Management, LLC —Jacksonville, FL
- $14 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
- 401(k)
- Employee assistance program
Quick Apply
Night Auditor
TRU JACKSONVILLE SOUTH MANDARIN —Jacksonville, FL
- Part-time
- Computer literacy
- Basic math
- English
- Disability insurance
- Health insurance
Quick Apply
13d
Guest Service Agent / Night Auditor
Holiday Inn Express and Suites, Amelia Island, FL —Fernandina Beach, FL
- $14 - $16 an hour
- Part-time
- Bilingual
- Hotel
- In-person
Quick Apply

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guest service agent jobs near jacksonville, fl

Hotel Front Desk Agent - NEW HOTEL

Lexima
Jacksonville, FL

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Job Details

Full-time
$17.50 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Hotel policy compliance
Property management tools
Basic math
English
Audit Reporting
Decision making
Computer skills
Hotel and accommodations guest complaints handling
Hotel daily report preparation
Hotel safety procedures

Full Job Description

The Hotel Front Desk Agent position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320

MAJOR / KEY JOB DUTIES

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property
Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
Periodic tours of the property to ensure the property is meeting brand standards.
Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
Other duties as requested by the management team.

BENEFITS

Dental/Vision Insurance
Medical Insurance
401(k) Savings Plan
Employer Paid Disability & Life Insurance
Paid Time Off
Brand Discounts

Requirements

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply good judgment at all times.
Ability to deal with problems, address and solve guest-related issues.

ENVIRONMENTAL JOB REQUIREMENTS

While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
Occasionally lift and/or move up to 25 pounds.
Occasionally push and/or pull carts and equipment up to 50 pounds.
While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
The work environment will typically be at moderate to loud noise levels.
The associate may be asked to travel to help additional locations within a reasonable geography.

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