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Position Summary
The Sr. Manager of Clinical Change Adoption and Readiness will support transformational and operational priorities across the organization by strengthening change management through change readiness, adoption planning, stakeholder engagement, and implementation support across complex initiatives. This role partners closely with business, technology, operational, and communications stakeholders to improve how change is understood, supported, and adopted across impacted teams. A significant portion of the role is dedicated to helping OneCM and related transformation efforts move forward through structured change planning, readiness checkpoints, stakeholder alignment, Pioneer team network engagement, feedback integration, and adoption support. Success in this position requires strong cross-functional coordination, change management discipline, business acumen, leadership-facing communication, and the ability to influence progress and readiness without direct authority.
Location
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This is a hybrid role working some days at home and others in the posted job locations.
Change Readiness and Adoption Planning
Oversee Pioneer SME teams across lines of business support early engagement, readiness, adoption, and feedback gathering across impacted areas for Medicaid, Medicare, and Commercial lines of business
Create various feedback loops and identify barriers to adoption, areas of resistance, and readiness gaps, and translate them into practical support plans and mitigation actions
Stakeholder Engagement and Business Alignment
Facilitate discussions that clarify clinician concerns, readiness risks, and support needs across complex, cross-functional initiatives
Change Support Execution and Readiness Coordination
Coordinate change-related activities such as readiness for change using the AKDAR modality, readiness checkpoints, stakeholder follow-up, training support alignment, and implementation support planning
Leadership Visibility and Change Reporting
Prepare concise leadership-facing updates that summarize readiness status, adoption risks, common resistance themes, and support needs
Continuous Improvement and Ways of Working
Identify opportunities to improve change planning, readiness tracking, stakeholder engagement, and adoption support across initiatives
Required Qualifications
Experience:
7+ years of experience in Change Management, project management, program management, communications, Change management communications, Behavior Change, or a related field
Experience leading complex cross-functional projects or workstreams from planning through implementation and creating a behavior reinforcement strategy
Experience working across multiple teams or business functions to drive communication clarity, alignment, and implementation outcomes utilizing the change continuum
Experience supporting change-related communications, Clinical staff experience, leadership communications, or organizational communication planning
Technical & Process Skills:
Experience assessing change impacts, readiness needs, stakeholder concerns, and adoption risks across initiatives
Experience developing readiness plans, stakeholder engagement approaches, and practical adoption support strategies
Experience preparing leadership-facing materials, reporting, and summaries related to change progress, readiness, and support needs
Experience coordinating across business, PMO, technology, operational, and communications stakeholders to move work forward
Strong analytical, organizational, and critical thinking skills
Leadership & Soft Skills:
Strong systems thinking and the ability to connect change-related work to broader business goals and implementation outcomes
Demonstrated ability to influence cross-functional stakeholders and drive alignment without direct authority
Strong verbal and written communication skills, including the ability to summarize change-related activity clearly for leadership audiences
Ability to navigate ambiguity, organize complex work, and drive clarity across competing priorities
Ability to facilitate stakeholder discussions with sound judgment, empathy, and clear communication
Preferred Qualifications
Experience in healthcare, managed care, operations, transformation, or similarly complex matrixed environments
Experience supporting large-scale transformation initiatives involving business and technology partnership
Experience with change management, stakeholder engagement, readiness tracking, or adoption planning tools and methods
Change management certification, Prosci certification, PMP, or related certification preferred
Education
Bachelor’s degree, or equivalent experience, preferably in Business, Healthcare Administration, Operations Management, or a related field.
Pay Range
The typical pay range for this role is:
$67,900.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/28/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
