Top 37 Service navigator Jobs in Jacksonville, Fl

Patient Navigator (Southern Stars Region)
Genentech —Jacksonville, FL
- $79,200 - $147,000 a year
- Online Application
- Mid-level
- 3 years
- Bachelor's degree
8d
Client Care Coordinator
NASSAU COUNTY COUNCIL ON AGING —Fernandina Beach, FL
- $19 an hour
- Full-time
- Background check
- CPR Certification
- Microsoft Outlook
- Dental insurance
- Paid time off
Quick Apply
13d
Physician Hematology Oncology
CompHealth —Florida
- $450,000 - $800,000 a year
- Monday to Friday
- Senior level
- Teaching
- Paid time off
Sales Consultant (Technology)
Trinet —Florida
- $67,500.00 - $106,218.75 a year
- Full-time
- Mid-level
- Office
- 3 years
- Employee stock purchase plan
- Disability insurance
12d
Customer Service Representative
LB Capital —Ponte Vedra Beach, FL
- From $80,000 a year
- Weekends as needed
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
9d
Client Support Specialist II, Client Server
Intercontinental Exchange Holdings, Inc. —Jacksonville, FL
- Full-time
- Mid-level
- Mentoring
- Banking
14d
Customer Service Representative (CSR)
HomeNavigators —Ponte Vedra Beach, FL
- $50,000 - $60,000 a year
- Weekends as needed
- Mid-level
- Office
- Leadership
Quick Apply
2d
Production Coordinator
LB Capital —Ponte Vedra Beach, FL
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Sales Development Representative
SS&C Technologies —Jacksonville, FL
- $60,000 - $70,000 a year
- Online Application
- Mid-level
- 1 year
- Communication skills
- Paid holidays
- Health insurance
Senior Director, Regional Lead (Southern Stars Region)
Genentech —Jacksonville, FL
- $179,860 - $334,000 a year
- Online Application
- 5 years
- Bachelor's degree
- Senior level
14d
Sales Development Representative
FIS Global —Jacksonville, FL
- Full-time
- Pass drug screening
- Research
- Mid-level
- Health insurance
- Dental insurance
Patient Navigator at a Fast-Growing Vein & Vascular Clinic
Well&You —Fleming Island, FL
- $19 - $24 an hour
- Full-time
- Surgery
- Clinic
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
7d
Clinical Navigator - FT Days | Jacksonville Specialty
PAM Health, LLC —Jacksonville, FL
- Full-time
- Hospital
- Customer service
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
2d
Production Coordinator
HomeNavigators —Ponte Vedra Beach, FL
- Full-time
- Mid-level
- Communication skills
Quick Apply
2d
Juvenile Transition Specialist
TWIN OAKS JUVENILE DEVELOPMENT INC —Jacksonville, FL
- Weekends as needed
- Background check
- Nursing
- Customer service
Quick Apply
Education Navigator
GOODWILL OF NORTH FLORIDA —Jacksonville, FL
- $46,000 a year
- Weekends as needed
- Microsoft Word
- School experience
- Mid-level
Quick Apply
Project Manager- Residential Construction
LB Capital —Ponte Vedra Beach, FL
- Construction site
- Mid-level
- Residential
- Paid training
- Dental insurance
Quick Apply
9d
Sales Representative
HomeNavigators —Ponte Vedra Beach, FL
- $85,000 - $145,000 a year
- Full-time
- Mid-level
- Fuel card
Quick Apply
2d
Bilingual Patient Navigator - Jacksonville, FL
HALO CENTERS LLC —Jacksonville, FL
- $25 - $32 an hour
- Full-time
- Spanish
- BLS Certification
- HIPAA
- Health savings account
- Paid holidays
Quick Apply
Sub Contractors
HomeNavigators —Ponte Vedra Beach, FL
- 8 hour shift
- Construction site
- Customer service
- Mid-level
- Flexible schedule
Quick Apply
2d

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Patient Navigator (Southern Stars Region)

Genentech -
Jacksonville, FL

Apply Now

Job Details

Full-time
$79,200 - $147,000 a year
8 days ago

Qualifications

Patient care outcome improvement
Appeals
Health insurance co-pays
Overseeing health insurance pre-certification
Adverse event reporting
Clinical incident reports
Health education for healthcare providers
Customer satisfaction tracking
Insurance claim appeals processing
Patient advocacy
Mid-level
3 years
Patient financial aid assistance
Bachelor's degree
Clinical performance metrics
Medical insurance appeals management
Patient education
Cross-functional collaboration
Patient referrals
Cross-functional communication
Financial education

Full Job Description

The Position

Why Genentech

We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.

The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.

The Opportunity

The Patient Navigator (PN) serves as a primary point of contact supporting patients across their treatment journey, addressing clinical and non-clinical needs, identifying and addressing barriers, providing resource referrals, and coordinating treatment logistics on behalf of patients. In this role, you will apply critical thinking, creative problem-solving, and independent judgment to navigate complex healthcare systems and optimize patient access to care.

Key Responsibilities:

Orchestrate support across the end-to-end patient treatment journey, coordinating across HCPs, specialty pharmacies, sites of care, payers, and internal teams to eliminate barriers to care.
Manage complex, exception-based reimbursement cases, including escalations for benefit verifications, prior authorizations, appeals, and reauthorizations.
Provide comprehensive insurance and financial education to patients, caregivers, and provider offices regarding coverage options, co-pay support, and patient assistance programs.
Apply independent judgment to tailor conversations and personalized interventions in scenarios where clear protocols may not exist, while adhering strictly to compliance guardrails.
Proactively utilize digital tools, patient insights, and key performance metrics (e.g., Time to Treatment, Patient Satisfaction Scores) to continuously optimize outcomes.
Screen for, capture, and report Potential Adverse Events (PAEs) in strict compliance with organizational and regulatory guidelines.

Who you are

Bachelor’s degree or equivalent experience.
3+ years of healthcare or reimbursement experience.
Passionate about supporting patients’ on their journey and navigating access to medicines; consumer and patient service oriented
Deep access and reimbursement acumen, including demonstrated understanding of the healthcare system and stakeholders.
Demonstrated experience navigating the healthcare ecosystem, including HCP offices, insurance coverage, prior authorizations, specialty pharmacy, and financial assistance programs.
Demonstrated ability to work in a digital-first environment.

Preferred

Prior experience supporting complex specialty therapeutics (e.g., oncology, rare disease, or biologics) within patient services, access or hub environments.
Proven track record of applying critical thinking and empathetic communication to resolve high-friction patient access scenarios.
Ability to educate healthcare provider staff on access support programs in a compliant, strictly non-promotional manner.
Familiarity with tracking and driving key operational metrics such as Time to Treatment, Cost per Interaction, and Patient CSAT.

Location

This role is based in Full-Time Remote, within a 100-mile radius from Orlando, FL
No relocation benefits are available for this posting

The expected salary range for this position based on the primary location is $79,200 - $147,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Apply Now

Refine Your Search

service navigator jobs in jacksonville, fl

Patient Navigator (Southern Stars Region)

Client Care Coordinator

Physician Hematology Oncology

Sales Consultant (Technology)

Customer Service Representative

Client Support Specialist II, Client Server

Customer Service Representative (CSR)

Production Coordinator

Sales Development Representative

Senior Director, Regional Lead (Southern Stars Region)

Sales Development Representative

Patient Navigator at a Fast-Growing Vein & Vascular Clinic

Clinical Navigator - FT Days | Jacksonville Specialty

Production Coordinator

Juvenile Transition Specialist

Education Navigator

Project Manager- Residential Construction

Sales Representative

Bilingual Patient Navigator - Jacksonville, FL

Sub Contractors

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