Top 91 Service writers Jobs in Jacksonville, Fl

Service Administrator
Cummins Inc. —Jacksonville, FL
- $56,800 - $85,200 a year
- Mid-level
- Office
- High school diploma or GED
Assistant Service Manager/Service Advisor
Keith Pierson Toyota —Jacksonville, FL
- $650 - $2,000 a week
- 8 hour shift
- Background check
- Dealership
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Experienced Automotive Service Writer | $90K Income Potential
Ron Anderson Chevrolet Buick GMC —Yulee, FL
- $90,000 a year
- Sales
- Dealership
- Mid-level
- Paid holidays
- Health insurance
6d
Service Advisor
Tesla —Jacksonville, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Driver's License
- Commuter assistance
- Health savings account
Service Advisor at KIA of Orange Park
Morgan Auto Group —Jacksonville, FL
- $60,000 - $100,000 a year
- Dealership
- Entry level
- Health savings account
- Disability insurance
Quick Apply
Service Advisor
Butler Toyota of Jacksonville —Jacksonville, FL
- Background check
- Hospitality
- Clean driving record
- Paid training
- Health insurance
Customer Service & Retail Front Desk Associate - Store#74
Auto Glass Now —Jacksonville, FL
- Up to $18 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid training
- Dental insurance
7d
SERVICE ADVISOR
GEORGE MOORE CHEVROLET INC —Jacksonville, FL
- Dealership
- Computer literacy
- Basic math
Quick Apply
Service Advisor
AutoNation —Jacksonville, FL
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
4d
Service Advisor
Hodges Management Group —Jacksonville, FL
- Basic math
- Communication skills
- Entry level
- Health insurance
- Dental insurance
BMW Orange Park Service Advisor
Tom Bush BMW Orange Park —Jacksonville, FL
- Full-time
- Dealership
- Mid-level
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Cashier
Jenkins Hyundai of Jacksonville —Jacksonville, FL
- Full-time
- High school diploma or GED
- Math
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service Consultant
Caliber —Jacksonville, FL
- Full-time
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
14d
Automotive Service Consultant
HyundaiCareers.com —Jacksonville, FL
- $50,000 - $100,000 a year
- Full-time
- Background check
- High school
- Dealership
- Health insurance
- Dental insurance
Service Advisor
Car Spa, Inc. —Jacksonville, FL
- $15 - $18 an hour
- Part-time
- No experience needed
- 16+ years old
- Outdoor work
- Dental insurance
- Flexible spending account
12d
Service Advisor - Coggin Toyota at the Avenue
Asbury —Jacksonville, FL
- Full-time
- 18 years or older
- Dealership
- Pass drug screening
- Paid training
- Paid parental leave
Quick Apply
Service Advisor at Nissan of Orange Park
Morgan Auto Group —Orange Park, FL
- $50,000 - $100,000 a year
- Dealership
- Entry level
- Health savings account
- Disability insurance
Quick Apply
12d
Automotive Service Advisor
Tuffy Tire & Auto 10013 —Saint Johns, FL
- $75,000 - $100,000 a year
- Weekends as needed
- Clean driving record
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Hyundai Genesis Service Advisor - Hyundai Orange Park
HYUNDAI OF ORANGE PARK —Jacksonville, FL
- Background check
- Dealership
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Eyewear Customer Service/Sales Advisor Part Time
MyEyeDr. —Jacksonville, FL
- Part-time
- Sales
- Patient care
- Entry level
- Vision insurance

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Service Administrator

Cummins Inc. -
Jacksonville, FL

Apply Now

Job Details

$56,800 - $85,200 a year

Qualifications

Equipment service recordkeeping
Customer records maintenance
Service writing
Customer communication
Engineering equipment malfunctions diagnostics
Customer relationship building
Email customer support
Electrical generators
Safety protocol adherence
Technical documentation
Defect analysis
Sales needs analysis
Client rapport building
In-person customer service
Equipment troubleshooting
Conflict de-escalation
Mid-level
Incident Escalation
High school diploma or GED
Maintenance activity documentation
Cultural competency
Sales quoting
Customer engagement
Resolving technical support tickets
Power generation systems
Root cause analysis
Claims documentation management
Task assignment
Financial acumen
Delegation

Full Job Description

We are looking for a talented Service Administrator to join our sales and service department in Jacksonville, FL.

In this role, you will make an impact in the following ways:

Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
Review work orders to ensure accuracy for invoicing and warranty.
Complete required training on a timely basis.
Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

Key Responsibilities:

Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Assesses customers needs and gathers pertinent information Creates basic work orders in appropriate systems Provides some status updates to customers, as requested

Competencies:

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

This role includes on-call support for after-hours service calls, in addition to normal service administrative responsibilities

Primarily Help with day to day operations with Field service power generation such as quoting and invoicing jobs and speaking with customers and gathering all information needed in order to quote effectively.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $56800

Max Salary $85200

ReqID 2432378

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

Apply Now

Refine Your Search

service writers jobs in jacksonville, fl

Service Administrator

Assistant Service Manager/Service Advisor

Experienced Automotive Service Writer | $90K Income Potential

Service Advisor

Service Advisor at KIA of Orange Park

Service Advisor

Customer Service & Retail Front Desk Associate - Store#74

SERVICE ADVISOR

Service Advisor

Service Advisor

BMW Orange Park Service Advisor

Cashier

Customer Service Consultant

Automotive Service Consultant

Service Advisor

Service Advisor - Coggin Toyota at the Avenue

Service Advisor at Nissan of Orange Park

Automotive Service Advisor

Hyundai Genesis Service Advisor - Hyundai Orange Park

Eyewear Customer Service/Sales Advisor Part Time

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