ServiceNow Platform Architect - Manager
Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.
Recruiting for this role ends on 12/31/2026.
Work You'll Do
Deloitte provides ServiceNow risk and security services in the following areas based on the client's immediate and long-term needs. By coupling our business and cyber risk process functional experts on platform automation and integration with our security domain leaders across consulting services, Deloitte can provide a full spectrum of services including:
Advise - process and strategy roadmaps, implementation plans and business case development, quantitative return on investment, program and target operating model, data strategy & governance, risk & control framework, content definition & standardization, training and end user enablement
Implement - configuration and as needed, customized, solutions on ServiceNow Security Operations (Security Incident Response and Vulnerability Response) and Integrated Risk Management (IRM) applications utilizing accelerators via pre-built templates and proofs of concept
Operate - manage Cyber Security programs ranging from keeping the lights on for the client's environment (e.g. upgrades, access help desk) to full-service use case development and dashboards
As a ServiceNow Manager - Platform Architect, you will serve as the technical architecture authority across multiple client engagements, designing end-to-end ServiceNow solutions that span the full spectrum of cyber and risk modules. This is a senior architecture role. You will own solution design from pre-sales through delivery, creating architecture blueprints, defining integration strategies, and making platform design decisions that shape how our clients operationalize their cyber and risk programs on ServiceNow. You will support multiple engagements simultaneously, provide architectural governance across the practice, and serve as a trusted technical advisor to both client executives and internal delivery teams. Some examples of what you will do include:
- Owning end-to-end solution architecture for ServiceNow cyber and risk implementations, from initial discovery through production deployment and transition to operations
- Designing and documenting comprehensive technical architecture including platform configuration strategy, data architecture, integration patterns, security models, and scalability considerations
- Leading pre-sales technical efforts including solution scoping, architecture presentations, technical due diligence, level-of-effort estimation, and proposal development
- Supporting multiple concurrent engagements as the architecture authority, providing design guidance, conducting architecture reviews, and resolving complex technical decisions
- Architecting cross-module solutions that span IRM, SecOps, ITOM, ITAM, and TPRM, ensuring cohesive data flows, shared services, and consistent governance across modules
- Designing complex integration architectures between ServiceNow and enterprise security ecosystems including SIEM/SOAR platforms, threat intelligence feeds, vulnerability scanners, identity providers, and cloud security tools
- Defining CMDB and Common Service Data Model (CSDM) architecture strategies that support service-aware security and risk operations
- Establishing and enforcing platform governance standards including development best practices, update set strategies, scoped application design, instance architecture, and environment management across client engagements
- Evaluating and recommending adoption strategies for emerging ServiceNow capabilities including Next Experience UI Framework, Now Assist, and GenAI features
- Presenting architecture strategies and design decisions to client executive stakeholders (CIO, CRO, CISO) and translating technical concepts into business-aligned language
- Mentoring and developing Senior Consultants and Consultants on architecture thinking, solution design patterns, and ServiceNow platform best practices
- Contributing to practice development including reusable architecture patterns, reference architectures, delivery accelerators, and technical point-of-view documents
- Collaborating with Deloitte practice leadership on capability building, go-to-market strategy, and technical differentiation in the ServiceNow security and risk market
The Team
Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.
Qualifications
Required:
- BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field
- 6+ years of experience delivering ServiceNow solutions in a client-facing consulting or professional services role
- 5+ years of experience serving as a solution architect or technical lead on ServiceNow implementation projects
- 5+ years of experience demonstrated experience architecting solutions across multiple ServiceNow security and risk modules:
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Integrated Risk Management (IRM)
- Security Operations (SecOps)
- Third-Party Risk Management (TPRM)
- 5+ years of experience designing and documenting end-to-end solution architectures including data models, integration patterns, security frameworks, and platform governance strategies
- 5+ years of designing complex integration architectures between ServiceNow and third-party enterprise systems using REST/SOAP APIs, IntegrationHub, MID Server, and orchestration
- Deep understanding of CMDB architecture and Common Service Data Model (CSDM) design principles and their application to service-aware security and risk operations
- 5+ years of experience leading pre-sales technical activities including solution scoping, architecture presentations, estimation, and proposal development
- 5+ years of demonstrated ability to support multiple concurrent engagements as an architecture authority, providing design governance and technical decision-making across delivery teams
- Strong executive communication skills with experience presenting technical strategies to C-level stakeholders (CIO, CRO, CISO)
- ServiceNow Certified Technical Architect (CTA)
- Two or more of the following ServiceNow Certified Implementation Specialist (CIS) certifications across the following modules:
- CIS-Risk and Compliance (CIS-RC)
- CIS-Security Incident Response (CIS-SIR)
- CIS-Vulnerability Response (CIS-VR)
- CIS-Third-Party Risk Management (CIS-TPRM)
- CIS-Hardware Asset Management (CIS-HAM)
- CIS-Software Asset Management (CIS-SAM)
- CIS-Service Mapping (CIS-SM)
- CIS-Discovery (CIS-DISCO)
- CIS-Event Management (CIS-EM)
- Previous Consulting or Big 4 experience
- Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred:
- ServiceNow Certified Master Architect (CMA)
- Experience with ServiceNow Business Continuity Management (BCM) and/or Privacy Management modules
- Experience with RSA Archer or other GRC platforms, particularly leading platform migration or coexistence architecture strategies with ServiceNow
- Experience building integration architectures with enterprise security tools such as Splunk, CrowdStrike, Palo Alto, Microsoft Sentinel, or threat intelligence feeds (STIX/TAXII)
- Experience with ServiceNow Performance Analytics, Predictive Intelligence, Now Assist, or GenAI capabilities
- Experience developing reusable reference architectures, delivery accelerators, or technical frameworks for a consulting practice
- Knowledge of regulatory frameworks and standards such as NIST CSF, ISO 27001, SOX, GDPR, or HIPAA and their implications on platform architecture decisions
- Certifications such as CISSP, CISM, CISA, CRISC, or TOGAF
- MS Degree in Computer Science, Cyber Security, Information Security, Engineering, or related field
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The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200 - $265,600.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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