Summary
eCIRTS by Assisting the eCIRTS/LAN in all activities related to LAN and eCIRTS by
performing the duties below.
Critical features of this job may be subject to change at any time due to reasonable
accommodation or other reasons.
I. Essential Duties and Responsibilities include the following. Other duties
may be assigned.
A. Provides input and assistance for all functions related to the operation of the
Local Area Network (LAN), which may include the following:
-
Works closely with eCIRTS/LAN Administrator
-
Assists with formulation and implementation of all policies, guidelines, and
procedures aimed at improving the operation of the network.
-
Input data and make changes to existing data in eCIRTS.
-
Review data for accuracy and deficiencies or errors, correct any
incompatibility if possible and check output.
-
Research and obtain further information for incomplete documents.
-
Apply data program techniques and procedures.
-
Assists and supports contracted providers.
-
Assists with provider and staff training related to eCIRTS.
-
Respond to queries for information and access relevant files.
-
Comply with data integrity and security policies
-
All other duties as assigned.
B. Assist as a backup liaison with the Department of Elder Affairs MIS
Department in order to provide the Area Agency on Aging/Aging and Disability
Resource Center and providers with timely information on all DOEA issues
and directives impacting eCIRTS and other computer related issues.
C. Complies with all background screening regulations from Florida Statutes, the
Department and the Agency for Health Care Administration.
D. Provides oversight and technical assistance to all eCIRTS users.
-
Assist with assigning user id and passwords for all users, then, depending
on job title, assigns access to eCIRTS. Send user id to DOEA for Portal
password, if needed.
-
Responsible for overall quality assurance of data reported in eCIRTS.
-
Develops reports for the agency and contracted service providers this
including quality assurance reports and special requests from providers.
-
Assist with maintenance and utilization of eCIRTS data.
-
Assist with the eCIRTS LAN Administrator on receiving and verifying all
eCIRTS changes.
-
Assists Providers with access to eCIRTS.
-
Assist with eCIRTS LAN Administrator on training providers and staff on
eCIRTS assessments and services.
-
Assist in entering all budgets into eCIRTS and runs the CIE reports for
DOEA, as needed.
F. Provides technical assistance or computer assistance to staff and other
network users. Other duties may be assigned.
-
Provides SharePoint access for staff.
-
Develops and researches different technical areas which may have an
impact on the agency.
-
Develop reports for the agency for use, and train staff in using reports.
-
All other duties as assigned.
G. Assist Helpline Supervisor with the development and management of eCIRTS
Resource Database.
-
Work closely with Helpline Supervisor to manage resources in eCIRTS for
the ADRC.
-
Attend meetings and training to collaborate with Wellsky, DOEA, and other
AAA’s to create policies and procedures.
-
Assist Helpline Supervisor with the hiring of Full Time Resource Database
Specialist.
-
Assist with training of Resource Database Specialist.
-
Assist with developing SOP’s for the Resource Database Specialist daily
job duties.
-
Assist with overseeing and reviewing the Database to ensure Database
entries are in line with the Database Style Guide, I&R Standards and
contracts.
-
All other duties as assigned.
II. Working Relationships
A. Executive Leadership Team:
-
Maintain open communication with the Executive Leadership Team,
providing support and guidance as needed.
Page 3 of 5
B. Staff:
-
Provides enablement (onboarding, quick guides), collects feedback, and
supports role-based access; closes the loop on reported issues with clear
directions
C. External Partners & Providers:
-
Manages tickets, release notes, defect triage, and roadmap feedback;
validates new features in test before prod.
D. Donors and Funders:
III. Supervisory Responsibilities
This job has no supervisory responsibilities.
IV. Competency
To perform the job successfully, this position should demonstrate the following
competencies:
A. Problem Solving - Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully; Develops alternative
solutions; Works well in group problem solving situations; Uses reason
even when dealing with emotional topics.
B. Analytical - Synthesizes complex or diverse information; Collects and
researches data; Uses intuition and experience to complement data;
Designs workflows and procedures.
C. Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs; Solicits customer feedback to
improve service. Responds to requests for service and assistance;
Meets commitments.
D. Technical Skills - Assesses own strengths and weaknesses; Pursues
training and development opportunities; Strives to continuously build
knowledge and skills; Shares expertise with others.
E. Oral Communication - Speaks clearly and persuasively in positive or
negative situations; listens and gets clarification; Responds well to
questions; Demonstrates group presentation skills; Participates in
meetings. Communicate with a diverse workforce.
F. Teamwork - Balances team and individual responsibilities; Exhibits
objectivity and openness to others' views; Gives and welcomes
feedback; Contributes to building a positive team spirit; Puts success
of team above own interests; Able to build morale and group
commitments to goals and objectives; Supports everyone's efforts to
succeed.
G. Professionalism - Approaches others in a tactful manner; Reacts well
under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for own
actions; Follows through on commitments.
H. Quality - Demonstrates accuracy and thoroughness; Looks for ways to
improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality.
Page 4 of 5
V. Qualifications
In order to perform this job successfully, this position must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodation may be made to enable individuals with disabilities to perform
the essential functions.
VI. Education and/or Experience
Bachelor's Degree from four-year college or university; or technical institute
and three years related experience and/or training; or equivalent combination
of education and experience substituted on a year-for-year basis for the
educational requirement.
VII. Language Skills
A. Ability to read, analyze, and interpret general business periodicals,
professional journals, technical procedures, or governmental regulations.
B. Ability to write reports, business correspondence, and procedure manuals.
C. Ability to effectively present information and respond to questions from
groups of managers, clients, customers, and the general public.
VIII. Mathematical Skills
A. Ability to work with mathematical concepts such as probability and
statistical inference, and fundamentals of plane and solid geometry and
trigonometry.
B. Ability to apply concepts such as fractions, percentages, ratios, and
proportions to practical situations.
IX. Reasoning Ability
A. Ability to apply principles of logical or scientific thinking to a wide range of
intellectual and practical problems.
B. Ability to deal with nonverbal symbolism (formulas, scientific equations,
graphs, musical notes, etc.,) in its most difficult phases.
C. Ability to deal with a variety of abstract and concrete variables.
X. Computer Skills
To perform this job successfully, this position should have knowledge of report
writer, Internet, spreadsheet, and word processing software, and various
computer system applications.
XI. Certificates, Licenses, Registrations
XII. Other Skills and Abilities
Knowledge of computer system installs, networking, and report writing.
XIII. Physical Demands
The physical demands described here are representative of those that must
be met by this position to successfully perform the essential functions of this
job. Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.
Page 5 of 5
While performing the duties of this Job, this position is occasionally required to
stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The
employee must occasionally lift and/or move up to 50 pounds, which includes
lifting, carrying moving computers and other computer equipment.
XIV. Work Environment
The work environment characteristics described here are representative of
those and this position encounters while performing the essential functions of
this job.
Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, this position is occasionally exposed to
risk of electrical shock and the noise level in the work environment is usually
moderate.
Equal Opportunity Employer – ElderSource values all people in everything we
do. We welcome the unique insights and perspectives of all persons in our
quest to fulfill our mission.
