Success Profile
The ideal candidate is a highly organized and customer-oriented professional who thrives in a fast-paced environment. They demonstrate strong ownership of assigned accounts, maintain consistent follow-up on outstanding items, and effectively coordinate with customers and internal teams to ensure an efficient Order-to-Cash process. They possess strong analytical skills, communicate effectively in English and Spanish, and are committed to accuracy, continuous improvement, and delivering excellent service while supporting the company's cash flow objectives.
Position Summary
The Order-to-Cash & AR Analyst is responsible for supporting and coordinating the Order-to-Cash (O2C) cycle by ensuring effective communication between customers, the Billing team, and internal stakeholders. This role serves as the primary point of contact for customer billing and payment inquiries, supports timely and accurate invoice processing, manages collections activities, reconciles customer accounts, and contributes to maintaining a healthy cash flow while delivering exceptional customer service.
Key Responsibilities
Order-to-Cash (O2C) Serve as the primary point of contact for customer accounts regarding billing and collection inquiries. Maintain proactive communication with customers to resolve documentation and invoicing issues. Coordinate with Operations and the Billing team to obtain and validate the supporting documentation required for timely and accurate invoice generation. Identify and resolve discrepancies that could delay invoice processing. Monitor the invoicing process and follow up on pending items to avoid delays. Maintain accurate customer and transaction information within JD Edwards (JDE). Support continuous improvements to the Order-to-Cash process.
Accounts Receivable (AR) Monitor customer aging reports and outstanding balances. Perform collection activities through phone calls, email follow-up, and customer meetings when required. Investigate payment discrepancies and coordinate resolutions with customers and internal departments. Reconcile customer accounts and identify unapplied or disputed payments. Escalate overdue accounts in accordance with company policies. Maintain complete and accurate collection records and supporting documentation. Assist with month-end Accounts Receivable closing activities. Prepare aging reports, collection status reports, and cash collection forecasts. Support internal and external audits related to Accounts Receivable activities.
Somos una empresa líder en servicios de Supply Chain Management. Nos especializamos en gestionar integralmente cadenas de suministro del sector de alimentación. Por eso, nos aseguramos de abastecer tus productos en tiempo y forma, con la calidad adecuada para que puedas enfocarte en tu core business. Para eso, contamos con un equipo de profesionales que, a través de su experiencia y con tecnología de vanguardia a su disposición, planean, implementan y controlan el proceso logístico para que sea efectivo y seguro. Ya son más de 60 clientes de distintos segmentos en 10 países de Latinoamérica que nos eligen día a día, porque sabemos brindar altos estándares de servicio, calidad y seguridad alimentaria. Somos mas de 1000 colaboradores, en 18 centros de distribución con más de 74.000 posiciones de pallets, atendiendo más de 9.000 puntos de entrega con más de 8.400 rutas mensuales. Nuestra trayectoria y experiencia nos permiten brindar altos niveles de servicio y valor agregado a nuestros clientes en diferentes segmentos del mercado alimentario, entablando alianzas estratégicas con cada uno de ellos, formando parte de su cadena de abastecimiento. Nos eligen todos los días porque cuidamos su negocio como si fuera el propio, asegurando la cadena de frío de sus productos, desde la manufactura hasta su entrega en los puntos de venta o lugar de consumo, situados a lo largo y ancho de Latinoamérica.
Requisitos
Qualifications
Education
Bachelor's Degree in one of the following fields: Accounting Finance Business Administration
Experience Minimum 2–4 years of experience in one or more of the following areas: Accounts Receivables Order-to-Cash (O2C) Billing Support Customer Service Experience working with U.S.-based customers is highly preferred. Experience in the transportation, logistics, or supply chain industry is considered an advantage. Experience using ERP systems, preferably JD Edwards.
Technical Skills Intermediate to Advanced Microsoft Excel. Proficiency in Microsoft Outlook, Word, and Teams. Experience working with ERP systems (JD Edwards preferred). Ability to analyze aging reports and financial information. Strong organizational and documentation skills.
Language Requirements English: Advanced professional proficiency (written and verbal). Spanish: Native or professional proficiency.
Beneficios
Annual Salary:
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement Plan
- Holidays
- Vision insurance
- Bereavement Leave
