Top 20 Operations supervisor Jobs in Jacksonville, Nc

Supervisor, Operations - Seasonal
ResultsCX —Jacksonville, NC
- Seasonal
- Mid-level
- Mentoring
- Communication skills
- Paid training
- Health insurance
9d
Military Service - U.S. Air National Guard, Battle Management Operations
Military Service - U.S. Air National Guard Recruiting —North Carolina
- From $49,838.78 a year
- Full-time
- English
- High school diploma or GED
- Driver's License
- Health insurance
Operations Supervisor - Jacksonville Mall
JCPenney —Jacksonville, NC
- $19.00 - $23.75 an hour
- Merchandising
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
2d
Restaurant Operations Management
Waffle House, Inc. —Jacksonville, NC
- $65,000 - $85,000 a year
- Full-time
- Restaurant management
- Restaurant
- Entry level
- Paid training
- Paid parental leave
Quick Apply
Manager, Engineering Operations
KBR —Camp Lejeune, NC
- Full-time
- 6 years
- Word processing
- Bachelor of Science
- AD&D insurance
- Health insurance
Operations Manager
Coleman American Companies, Inc —Jacksonville, NC
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
11d

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operations supervisor jobs near jacksonville, nc

Supervisor, Operations - Seasonal

ResultsCX -
Jacksonville, NC

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Job Details

Seasonal
9 days ago

Benefits

Paid training
Health insurance

Qualifications

Serving clients
Team supervision
Managing teams in a customer support role
Phone communication
Employee relationship building
De-escalation techniques
Conflict de-escalation
Team development
Mentoring
Team motivation (leadership skill)
Negotiation
Client interaction via phone calls
Team building

Full Job Description

Description

Supervisor, Operations - Seasonal

Full Location: JACKSONVILLE - US

Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.

The Supervisor, Operations - Seasonal role provides World-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.

Specifically, the Supervisor, Operations - Seasonal role will work across the matrix on a regional basis to interview and close candidates for all assigned regions. The role will be hands-on and subjected to daily quotas that entail interviewing and offer ratios.

In this role you will:

Directly manage team of 10 or more agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation
Identify, Prioritize and Coach agent development areas
Directly manage team of 10 or more agents
Document account resolutions, issues, and general notes.
Assist agents with functionality and basic troubleshooting of product or account issues for the customers
Maintain target levels of performance required by the client
Maintain up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings.
Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale.
Help maintain a good team and working environment
Multitask, listen, input data, probes, and proves solutions to the agents.
Ensure that all Agent reference materials are up to date.
Undertake duties of a general nature or additional tasks as business requires from time to time
Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required.
Ensure that agents have working equipment and all items needed to do their job.

To join our team, you need:

Consistent attendance and punctuality.
Experience as a Mentor.
Ability to exceed KPI’s.
Proficient knowledge of inbound contact center environment.
Excellent phone skills, customer service skills, analytical and troubleshooting expertise.
Solid verbal and written communication skills.
The Ability to multi-task, handle escalated calls and upset customers in a professional and courteous manner.
A flexible schedule.
Analytical and troubleshooting expertise.
Ability to develop and motivate a team.
Superb listening, probing, negotiation and deescalation skills

Why join ResultCX:

Employee Performance Incentives and Prizes
Frequent Employee events, games, parties, and all-around fun in the workplace
Healthcare Benefits
Paid Training
Opportunity to grow with ResultsCX if that’s “Your Greater”

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Apply Now

Refine Your Search

operations supervisor jobs in jacksonville, nc

Supervisor, Operations - Seasonal

Military Service - U.S. Air National Guard, Battle Management Operations

Operations Supervisor - Jacksonville Mall

Restaurant Operations Management

Manager, Engineering Operations

Operations Manager

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