Overall Job Summary
This position is responsible for leading our Obedience Training Programs. This includes hands-on training with both customers and their pets to teach basic obedience commands in a class environment.
Essential Duties and Responsibilities (Min 5%)
Maintain regular and predictable attendance.
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
Take the initiative to support selling initiatives (TEAM):
Thank the Customer
Engage with the customer and/or pet
Advise products or services
Make it Memorable
Create a positive, professional, and trusting environment for all valued associates and the customers and pets served.
Answers phone and schedules obedience classes. Be present in the store and available to discuss our obedience program to all customers
Advise obedience customers in the purchase of product appropriate, necessary to attend obedience classes and at-home positive reinforcement training
Follow the Petsense obedience training procedures as outlined in the Obedience training documents and videos.
Train the customer and their dogs with patience, consistency and sensitivity to the customers’ needs and the role they play in training their dog.
Adhere to customer specific needs and desires in training their dog
Talk to dog or use other non-physical techniques to keep the dog calm and in the trainer and customer’s control
Report all accidents and injuries to the Store Manager promptly
Properly and completely fill out required obedience training forms as applies to the program
Observe all safety rules and procedures and adhere to safety standards
Adhere to cleanliness standards, to include, sweeping, vacuuming, cleaning of the area(s) the customers and their pets are trained
Team Members are required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every Associate be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
Operate cash register/computer following cash handling procedures as established by Tractor Supply/Petsense Company
Recovery of merchandise
Participate in mandatory freight process
Complete Plan-o-gram procedures (merchandising, sets, and resets)
Assemble merchandise
Perform janitorial duties
Execute price changes/markdowns
Assist customers with loading purchases
Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
Complete all documentation associated with any of the above job duties
Team Members also may be required to perform other duties as assigned.
Required Qualifications
Experience: Minimum of 1-year experience training pets. Must be comfortable working with dogs. Retail experience and/or pet/live animal knowledge is strongly preferred.
Education: High school diploma or equivalent. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.
Preferred knowledge, skills or abilities
Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
Strong communication and problem-solving skills.
Basic computer skills.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Display compassion with animals and treat them accordingly
Exhibit attention to detail
Working Conditions
Working environment is favorable, generally working inside with moderate noise.
Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
Physical Requirements
This position is non-sedentary.
It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
Ability to read, write, and count accurately to complete all documentation.
It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.
Ability to move and transfer merchandise, weighing up to 50-75 pounds, throughout the distribution center.
Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
Ability to utilize grooming instruments including shears and dryers.
Ability to occasionally life overhead.
Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.
Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
Ability to successfully complete all required training.
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
ALREADY A TEAM MEMBER?
You must apply or refer a friend through our internal portal
CONNECTION
Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.
EMPOWERMENT
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
OPPORTUNITY
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
Nearest Major Market: Jacksonville
