Top 14 Call center supervisor Jobs in Jacksonville Fl

Contact Center Supervisor
HCA Florida Memorial Hospital —Jacksonville, FL
- 8 hour shift
- Mid-level
- Experience equivalent to degree accepted
- 2 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
14d
Member Experience Center Manager II
COMMUNITY FIRST CREDIT UNION OF FLORIDA —Jacksonville, FL
- Extended hours
- Computer literacy
- Basic math
- Mid-level
Quick Apply
Collections Supervisor
Cawley & Bergmann, LLC —Jacksonville, FL
- $55,000 - $85,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
Quick Apply
Senior Manager, Member Services
Wider Circle —Jacksonville, FL
- $90,000 - $115,000 a year
- Full-time
- Remote
- Google Workspace
- 7 years
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Customer Service Front Line Supervisor-ServiceMac
ServiceMac, LLC —Jacksonville, FL
- $67,200 - $89,600 a year
- Full-time
- Background check
- Pass drug screening
- Research
- Employee stock purchase plan
- Health insurance
Quick Apply
Seasonal - Call Center - Supervisor of Elections
City of Jacksonville, FL —Jacksonville, FL
- $16 an hour
- Extended hours
- Research
- Mid-level
- Windows
4d
Customer Service Front Line Supervisor-ServiceMac
First American Financial Corporation —Jacksonville, FL
- Background check
- Pass drug screening
- Research
- Employee stock purchase plan
- Health insurance
Contact Center Strategy, Growth, and Transformation Manager
Deloitte —Jacksonville, FL
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
12d
Sales Manager, eCommerce/Phone
AutoNation —Jacksonville, FL
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
16h
MEC Service Manager
RadiFi Credit Union —Jacksonville, FL
- Full-time
- 5 years
- Finance
- Analysis skills
Quick Apply
11d
Assistant BDC Manager
Paxton Marketing —Fernandina Beach, FL
- $22 - $24 an hour
- Weekends as needed
- Background check
- Mid-level
- Office
- Paid training
- Paid holidays
Quick Apply
5d
Assistant Nurse Manager, Virtual Hospital at Home Contact Center, Baptist Downtown
Baptist Medical Center Jacksonville —Jacksonville, FL
- Full-time
- Nursing
- RN License
- PALS Certification
Quick Apply
4d
Maintenance Dispatch Supervisor
American Homes 4 Rent, L.P. —Jacksonville, FL
- $63,909 - $79,864 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Organizational skills
- Health savings account
- Employee stock purchase plan
Quick Apply
11d

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Contact Center Supervisor
HCA Florida Memorial Hospital —Jacksonville, FL
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Contact Center Supervisor

HCA Florida Memorial Hospital -
Jacksonville, FL

Quick Apply

Job Details

Full-time
14 days ago

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Family leave
Work from home
401(k) matching
Loan assistance
Life insurance

Qualifications

Mid-level
2 years

Full Job Description

Schedule: weekdays only; various 8hr shifts available

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Do you have the career opportunities as a Contact Center Supervisor you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The Contact Center Supervisor is responsible for the leadership and management of assigned employees daily to achieve operational goals. In this position, you will supervise employees across sites and resolve escalations for patient and physician satisfaction. The Contact Center Supervisor will maintain a positive leadership style while striving to be a positive role model and motivator in the workplace.

In this role you will:
Responsible for interviewing, hiring, training, developing, advancing, and managing
Build buy-in and commitment to promote employee support for tactical and strategic objectives initiatives
Write and present performance reviews and monthly evaluations as directed by Manager/Director
Manage and hold team accountable to meet performance objectives and ensure adherence to HIPAA and date/information security compliance protocols
Hold weekly one-on-one coaching sessions with direct reports to promote a superior patient experience and to ensure that optimal call processes are deep-rooted into day to day customer service activities
Serve as an escalation point in the contact center enterprise, handling applicable calls and work proactively to resolve complex issues while exercising mature judgement
Follow up on patient and physician complaints promptly
Timely and accurately process the payroll needs of the department (i.e., timecards, edit sheets, and biweekly approval)

Qualifications:
Associate’s Degree preferred or 2 years equivalent work experience may substitute.
Minimum one-year supervisory experience preferred.
At least two years related experience required.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Contact Center Supervisor opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

Refine Your Search

call center supervisor jobs in jacksonville fl

Contact Center Supervisor

Member Experience Center Manager II

Collections Supervisor

Senior Manager, Member Services

Customer Service Front Line Supervisor-ServiceMac

Seasonal - Call Center - Supervisor of Elections

Customer Service Front Line Supervisor-ServiceMac

Contact Center Strategy, Growth, and Transformation Manager

Sales Manager, eCommerce/Phone

MEC Service Manager

Assistant BDC Manager

Assistant Nurse Manager, Virtual Hospital at Home Contact Center, Baptist Downtown

Maintenance Dispatch Supervisor

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I want to receive the latest job alert for call center supervisor in jacksonville fl

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Schedule: weekdays only; various 8hr shifts available

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