The Center Administrator (CA) oversees daily operations at senior primary care centers, ensuring a smooth, patient-focused care. This dynamic leadership role combines strategic planning, financial oversight, and team collaboration to drive quality outcomes and support key initiatives, including compliance, retention, and performance metrics. Responsibilities may vary by location as determined by local leadership. You will report to the Associate Operations Director.
The Manager, Clinic/Center Administration oversees staffing plans, policies, and procedures for the facility, partnering with clinicians to support patient outcomes. This role makes decisions on departmental resources and operations, collaborates across departments, and communicates with other managers through briefings and meetings.
Main RESPONSIBILITIES
Leadership & Operational/Organizational Management:
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Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
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Ensure adherence to state and federal regulations.
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Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results.
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Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
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Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development
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Conduct monthly meetings with Regional AOD, AMDs, and providers.
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Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
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Foster effective collaboration and communication with colleagues, patients, and key stakeholders.
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Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc.
Clinical/Patient Management:
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Commitment to creating patient-centric environments and fostering a culture of care and connection.
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Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
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Partner with clinical leadership to address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
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Conduct monthly safety audits, performing audits of clinical logs to ensure compliance and quality, manage MSDS and OSHA concerns, and address clinic operation opportunities.
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Collaborate with providers on patient terminations in collaboration with risk management.
Dyad Partnership:
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Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals and building high-performing teams with clinical and operational staff.
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Maintain regular communication to align on performance, strategies, and team management.
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Ensure unified decision-making and consistent messaging for cohesive leadership.
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Work together towards common goals that support the mission, vision, and values, along with overall patient experience outcomes.
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Manage clinic/market dynamics and engagement interdependently.
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Monitor and communicate incentive plans effectively.
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Collaborate with clinical dyad partners to develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout.
Required Qualifications:
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3+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
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Healthcare practice management experience.
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Understanding of state and federal healthcare regulations.
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Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
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Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
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Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
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Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance.
Preferred Qualifications:
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Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience
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Full-risk VBC experience
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Basic knowledge of Population Health Strategy
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Familiarity with Medicare
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Experience managing a budget of $500,000+
Additional Information
Work Hours: Monday - Friday 8am - 5pm
Location: Jacksonville, FL/Conviva Dunn Ave
Alert
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Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$71,100 - $97,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
