Top 100 Customer experience analyst Jobs in Jacksonville Fl

Applications Analyst
Borland Groover —Jacksonville, FL
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Speciality Requirements Analyst
GEICO —Jacksonville, FL
- $73,800 - $141,450 a year
- Full-time
- Research
- Mid-level
- Office
1d
Conflicts Analyst
Butler Snow LLP —Jacksonville, FL
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
7d
Reporting Analyst
Triad Financial Services Inc —Jacksonville, FL
- Computer Science
- Bachelor of Science
- Mid-level
Quick Apply
19h
Analyst
ITEL LABORATORIES INC —Jacksonville, FL
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Business Analyst - Healthcare Background
Noblesoft Solutions —Jacksonville, FL
- Contract
- System design
- Mid-level
Quick Apply
Analyst, Analytics
Regency Centers —Jacksonville, FL
- Full-time
- Hybrid work
- Azure
- Pass drug screening
- Mid-level
- Profit sharing
- Paid jury duty
GFC Investigations Analyst
Bank of America —Jacksonville, FL
- Full-time
- Writing skills
- Mid-level
- Analysis skills
Quality Assurance Testing Systems Analyst II
Wounded Warrior Project —Jacksonville, FL
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Mid-level
- Health insurance
- Dental insurance
EHR Support Analyst II
HCA Florida Orange Park Hospital —Orange Park, FL
- Full-time
- Mid-level
- Travel
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
Clinical Research Analyst II-Clinical Trial Mgmt Specialist
University of Florida —Jacksonville, FL
- $64,000 - $74,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
Tech Business Analyst
Suddath —Jacksonville, FL
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Tuition reimbursement
Quick Apply
Customer Care AI Business Analyst
Tapestry Inc —Jacksonville, FL
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Quality control
- Commuter assistance
- Paid parental leave
Correspondent Associate Credit Analyst
Citi —Jacksonville, FL
- $53 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Commercial Data Analyst
Industrial Electric Manufacturing —Jacksonville, FL
- $95,000 - $120,000 a year
- Remote
- 6 years
- Master's degree
- Analysis skills
Quick Apply
Shared Services Analyst
CJ Logistics —Jacksonville, FL
- $73,000 - $83,000 a year
- Full-time
- Microsoft Excel
- Research
- Mid-level
Quick Apply
Business Analyst
Brightway Insurance —Jacksonville, FL
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- 2 years
Analyst, Planning
Swisher —Jacksonville, FL
- Oracle
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Applications System Analyst
Baker Distributing Company LLC —Jacksonville, FL
- Computer Science
- Mid-level
- Office
Quick Apply
Business Operations Analyst Snr
BAE Systems Inc. —Jacksonville, FL
- $107,952 - $183,518 a year
- Full-time
- Finance
- 8 years
- Analysis skills
- Health savings account
- Paid holidays
14d

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Applications Analyst

Borland Groover -
Jacksonville, FL

Quick Apply

Job Details

Full-time

Benefits

Profit sharing
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Uniform allowance
Employee assistance program
Vision insurance
Volunteer time off
Life insurance

Qualifications

Computer operation
Microsoft Outlook
Spreadsheets
In-person customer service
HIPAA
High school diploma or GED

Full Job Description

COMPANY DESCRIPTION

Borland Groover is one of Florida’s leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover, and find your values aligning with ours, apply to join our team!

POSITION SUMMARY

The Applications Analyst provides front-line and escalated support for financial and administrative applications used in a gastroenterology physician practice. This role partners closely with providers, nursing, scheduling, billing, and leadership to ensure reliable day-to-day operation of patient management workflows and electronic medical record (EMR) systems. The analyst troubleshoots issues, supports end-users, assists with upgrades and optimization, and participates in a rotating on-call schedule to maintain continuity of patient care operations.

ESSENTIAL JOB FUNCTIONS

Serve as primary support for practice applications, with emphasis on patient management, EMR and financial workflows (e.g., scheduling, referrals, eligibility and insurance verification, billing, payments).
Provide responsive end-user support via ticketing, phone, and in-person/remote assistance; triage issues and drive timely resolution.
Troubleshoot application and workflow issues by reproducing problems, analyzing logs/work steps when available, and coordinating with vendors or internal IT partners as needed.
Support system configuration within defined scope (templates, user preferences, roles/access requests, basic setup and maintenance).
Assist with application updates, patches, and testing; document outcomes and coordinate communication/training as needed.
Create and maintain user-facing documentation (quick guides, FAQs, tip sheets) and deliver basic training for new hires and process changes.
Identify recurring issues and recommend improvements to reduce disruption and improve user experience and operational reliability.
Maintain accurate ticket notes, root cause summaries, and knowledge base articles.
Support integrations and interfaces at a basic level (e.g., lab results routing issues, patient portal communications, payor portals), escalating appropriately.
Participate in after-hours support as needed, including a rotating on-call schedule, to address urgent clinical/operational application issues.

COMPETENCIES

Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed in a timely manner. Selects and uses appropriate communication methods.
Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions.
Compassion - Exhibits empathy or real concern for patients, staff and physicians coupled with a desire to take action to address the patient’s needs.
Time-Management - The ability to plan your duties ahead of time and leveraging technology to help you do so efficiently.

GENERAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint); comfort with documentation and basic data review in Excel.
Familiarity with information technology concepts: servers, storage, network, and workstations and their use.
Ability to troubleshoot methodically, prioritize issues appropriately, and manage multiple requests concurrently.
Willingness to work outside normal business hours on occasion and participate in a rotating on-call schedule.
Experience with NextGen and/or Luma Health (highly preferred).
Understanding of HIPAA/privacy best practices and role-based access concepts.

EDUCATION AND EXPERIENCE

2+ years of application support, business analyst or systems support experience, preferably in a healthcare or ambulatory practice environment.
Working knowledge of revenue cycle and EMR concepts and terminology (appointments, encounters, clinical documentation, orders, results, billing-related workflows).
Experience supporting end-users in a healthcare setting; strong customer service mindset with calm, effective communication under pressure.
High school diploma or equivalent required, associate or bachelor’s degree preferred.

WORKING CONDITIONS

Primarily office-based with remote support as needed (depending on practice needs).

Occasional travel between practice locations.

Participation in a rotating on-call schedule and occasional after-hours work during upgrades, releases, or urgent issues.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

Sitting: Prolonged periods of sitting at a desk and working on a computer: essential
Moderate lifting (15 lbs.): essential
Walking: Must be able to access and navigate each department at the organization’s facilities: marginal
Pushing/Pulling: marginal
Standing: marginal
Repetitive motion: essential
Reaching: marginal
Bending: marginal

Emotional Demands

Fast pace: essential
Multiple Stimuli: essential
Intense customer interaction: essential
Frequent change: essential

Mental/Sensory Demands

Memory: essential
Reasoning: essential
Hearing: essential
Reading: essential
Analyzing: essential
Logic: essential
Verbal communication: essential
Written communication: essential

BENEFITS (FULL-TIME ONLY)

Health Insurance
Dental Insurance
Vision Insurance
401K Retirement Plan
Life Insurance
Short- and Long-term disability
Profit Sharing
Supplemental Insurance
Education and Tuition Reimbursement funding
Initial Uniform Allowance
Employee Assistance Program (EAP)
Paid Time Off (PTO)
Volunteer Time Off (VTO)
Paid Holidays

IMPORTANT NOTE

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We thank all applicants for their interest, however only those selected for an interview will be contacted.

Quick Apply

Refine Your Search

customer experience analyst jobs in jacksonville fl

Applications Analyst

Speciality Requirements Analyst

Conflicts Analyst

Reporting Analyst

Analyst

Business Analyst - Healthcare Background

Analyst, Analytics

GFC Investigations Analyst

Quality Assurance Testing Systems Analyst II

EHR Support Analyst II

Clinical Research Analyst II-Clinical Trial Mgmt Specialist

Tech Business Analyst

Customer Care AI Business Analyst

Correspondent Associate Credit Analyst

Commercial Data Analyst

Shared Services Analyst

Business Analyst

Analyst, Planning

Applications System Analyst

Business Operations Analyst Snr

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