Part Time - Entry Level Operations & Quality Supervisor – Short-Term Rentals
Solace Escapes is hiring an Entry Level Operations & Quality Manager to help elevate our short-term rental experience across the area. We don’t just manage properties - we engineer excellence through structured systems, guest-ready details, and hands-on leadership that makes every stay seamless (and every ops spreadsheet slightly more satisfying).
We believe work should feel good, structure should be clear, and culture should be lighthearted. Our mission? To elevate your experience- whether you're a guest, a property owner, or the team member who makes it all happen.
This role is at the heart of that promise. You’ll help lead day-to-day field operations, ensure quality stays high, and plug right into our systems with the freedom to bring your own genius to the table too. We’re a heart led hospitality and property management company with a specialized STR cleaning and property services division. We’re looking for someone who thrives on accountability, loves solving problems, and wants to see their input actually shape how things grow, as you’ll be the eyes and ears for every property in your area.
This is a part-time, flexible entry-level management role ideally built for someone who wants light supplemental hours and a front-row seat to operations. Most shifts are short (1-3 hours between 12-3:30 PM). As we grow, your role can too, whether it’s stepping up hours, leadership, or system improvements you help create.
If you’ve ever been personally offended by a crooked frame or called out a rogue throw pillow, this might just be your dream job in disguise.
What You’ll Be Rocking (Your Superpowers):
- Performing quality checks and ensuring every turnover meets our gold-standard (a spotless mirror is just the beginning) - Cleaning is required in this role! No clean is perfect and your job is to find the imperfections and ensure it meets the quality standards necessary by the time you leave. Sometimes this is light cleaning, sometimes its getting discoloration out of tubs on your hands and knees.
- Managing, scheduling, and performing unit problem / work order tasks for units
- Auditing cleaner performance and giving coaching where it counts (and where there's dust)
- Coordinating vendors, gathering quotes, and meeting them onsite when necessary (handyman, cleaners, repairs - your phone will have VIP status)
- Tracking inventory levels and performing inventory runs (no one forgets the toilet paper on your watch)
- Performing guest recovery runs or other operational tasks as needed around the city.
- Swimming pool or amenity upkeep tasks
- Maintaining systems like air filter logs, follow-up checklists, and more (if it lives on a spreadsheet, it's probably yours)
- Light Remote admin tasks like reports, managing vendor lists, occasional communication with guests and clients, updating internal checklists, juggling occasional one-off projects, meetings with management, and basically stepping in wherever your inner operations ninja is needed
- Helping occasionally with emergency cleaning and light maintenance to keep your hands-on knowledge sharp
- Assist in day to day operations of multi unit turnovers and for any unit operations on an ad hoc basis.
- Pitching in wherever needed, like squirrel removals (okay, maybe not that but close)
- Serving as the critical bridge between field operations and upper management, your updates, feedback, and clear communication help us catch issues before they become oopsies (or worse, refund requests).
- Using any secret superpowers you’ve got: from screwing in lightbulbs to rogue apostrophes in vendor invoices
- Helping to setup new unit listings (think building furnishings, ordering, and putting together the inventory supplies.
- Most importantly: Prompt communication between field team members and upper management is a must. When you're on the clock or on call, we need someone who is great a responding fast by text or phone. This industry demands communication at all hours, even if you are off the clock we may need to plan for the next day. If you do not view yourself as a great communicator, this may not be the best role for you.
Heads up: this isn’t an exhaustive list. You’ll wear many hats, and sometimes even a cape. Flexibility and a “jump in where needed” mindset are part of the magic.
The Basics:
- Location: Radius around the city - up to 45 mins travel depending on the unit location. Most units are in zip code 32097. Some are in zip codes 32218, and 32204. We are actively expanding so more units can pop within a 45 minute radius from the downtown area.
- Availability: between 10 AM-3 PM (for calls, text communication, dispatches, or quality inspections)
- Estimated weekly hours 5-15 hours (volatile depending on booking patterns) - Must be okay with low weekly minimum hours on rare occasions.
- Most planned location tasks are 1-3 hours in length and between 1 PM and 3 PM
- What you need: A car, a smartphone, and communication skills smooth enough to get a five-star review from a grumpy guest with Wi-Fi issues
- 6+ months experience in a leadership or supervisory role is a plus (you’ll probably have an edge over other applicants) - but we are heart led, so if you have the heart behind your passion, you'll also have an edge.
Perks & Pay:
- $16–$18/hr starting, plus a variable weekly stipend for remote work
- Frequent Incentive-based bonus and performance programs
- Bi-annual Raise reviews every 6 months
- Discounted STR stays for you + your people
- Paid travel opportunities (if desired)
- Choose your own admin soundtrack: music, coffee shop hum, total silence, up to you
- Opportunities for growth into a larger role within the company
- A company culture that feels like... finally
You’ll Love This Role If You:
- Want a stable, flexible job that still feels like progress
- Are looking to fill part-time hours with real purpose (not just clock in/clock out work)
- Like organizing people, processes, and occasionally, closets (literally)
- Enjoy combining field work with behind-the-scenes impact
- Get satisfaction from a job well done—especially when no one had to ask you to do it
- Can take initiative, follow through, and keep the team in the loop
About Solace Escapes:
Solace Escapes is a heart-led hospitality company rooted in Georgia and Florida. We manage and elevate stays while supporting property owners with clean systems, thoughtful care, and smooth operations. Our motto? Elevate your experience. Whether you're staying, partnering, or working with us, we’re here to raise the bar.
Our Company Values
- Radical Clarity & Communication: No mind reading, we don't pretend we're psychic. We speak up and check in
- Operational Integrity: We don’t cut corners. Ever.
- People-First Leadership: You matter as much as the guests
- Delight-Driven Service: We aim to wow, not just meet the minimum
- Accountability Over Blame: We fix systems, not point fingers
- Systems That Scale: We work smart, not random
- Growth with Intention: We grow only when we can do it with care
How to Apply (It's Easy, Promise):
In addition to any online job ad, shoot us a text at 904-339-8787 with:
- Your name
- Why this role interests you
- Any relevant experience
- Your availability
- Your favorite way to organize chaos (we’re serious)
You are welcome to followup by call at 904-914-8175 (this gives you brownie points and saves us the hassle of reviewing 500 applicants - you basically will skip the line).
Solace Escapes is an Equal Opportunity Employer. Whoever you are and wherever you come from, you’re welcome here—and we’re excited to meet you.
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 5 – 15 per week
Benefits:
Application Question(s):
- Can you provide at least one employment reference contact?
- Can you describe your experience with cleaning, managing properties, and/or management operations?
- Will you be able to promptly respond to communication from management and/or guests within a few minutes no matter the day of week or time of day? Would you be able to see all app and software notifications promptly and without delay? Are there certain times you would not be able to do this (besides if you have requested off)? Your role would include a weekly stipend for small tasks that are hard to punch hourly for, this is one of those tasks and is an absolute need for us.
- How do you ensure the properties you manage are consistently maintained to a high standard? What steps would you take to ensure thoroughness and attention to detail in your role?
- Why do you want this job and what makes you feel like you're the best fit?
- What are your pay expectations for this role?
- Are you willing and able to commute to any and all properties of the company regardless of how long the task may take once there? Properties can vary in drive lengths from a few minutes to an hour on rare occasions. All properties you will be helping to mainly oversee are located within the county and in the surrounding areas (Average 45 minute radius but will depend on your location for exact time).
Work Location: In person
