Patient Navigator | Join a Growing Surgical Center & Healthcare Brand
Join our patient-centered healthcare team as a Patient Navigator and take the next step in your professional journey. The Patient Navigator plays a key role in ensuring smooth daily operations and an exceptional patient experience. In this role, you’ll support both patients and clinical staff by managing front desk activities, scheduling appointments, verifying insurance, collecting and processing forms, and assisting with patient communications.
What Sets This Opportunity Apart
This position offers valuable, hands-on experience in healthcare administration, patient relations, and operational coordination. These are skills that build a strong foundation for continued growth within our expanding organization. You’ll gain meaningful exposure to clinical workflows, insurance verification, and compliance processes while developing communication and problem-solving skills that are essential across all areas of healthcare.
Why This Role is an Opportunity
- Build practical experience in medical office operations and patient navigation.
- Develop skills in communication, organization, and healthcare systems that open doors to new opportunities.
- Gain insight into clinical workflows, insurance protocols, and patient support processes.
- Work in a culture that values mentorship, teamwork, and professional development.
Duties/Responsibilities:
- Answer all phone calls in a professional and courteous manner
- Meticulously intake patient information on the phone and record in EMR
- Greet and attend to patients during check-in, including form completion, insurance and co-pays
- Schedule appointments, with attention to the complex detail of each patient’s plan of care
- Complete accurate documentation of patient visits
- Assist with admissions/treatment as per agreed protocols.
- Liaise between medical practices with discretion and professionalism
- Professionally assist doctors, staff, visitors, and patients.
- Establish first contact with patient and deliver a positive patient experience
- capture and document patient demographics verification
- Capture and document insurance eligibility verification
- Collection of Patient Payments
Required Skills/Abilities:
- Must be able to multitask effectively; critical time management skills necessary
- Demonstrated ability to interact with healthcare professionals, patients, and insurances
- Excellent customer service skills
- Must be fluent in prior-authorizations for procedures and office visits.
- Innovative thinker with strong conceptual and problem-solving skills.
- Confident professional administrator with superior communication and interpersonal skills
- Meticulous attention to detail with the ability to multi-task
- Strong organizational, administrative, and planning skills
- Ability to work under pressure and react effectively to emergency situations
- Passionate about healthcare excellence
- Knowledge of standard practices and procedures in medical outpatient field
- Trustworthy and reliable and a quick learner
- Ability to act effectively in emergency situations
- Excellent organizational skills with the ability to prioritize and multitask
- Thrives in fast-paced environment and possess poise to work under pressure
- Ability to work independently and in teams with different people in various roles
- Ability to be flexible yet place structure/order in a startup environment
- Temperament and discipline to handle info with high level of confidentiality
- Requires strong proficiency in technology
Education and Experience:
- Bachelor’s degree preferred; Associate’s degree considered. Substantial medical office experience may be considered in lieu of degree
- At least 3 full years of direct experience as a medical office receptionist in a healthcare setting
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
We seek candidates embodying the following core values and traits essential to our team culture:
- Accountability: Takes ownership of tasks and decisions; ensures quality and timeliness of tasks
- Clarity: Ensures information is shared in a clear and concise manner, fostering effective collaboration.
- Effective Communication: Strong verbal and written communication, understood across all levels.
- Empathy: Possesses deep understanding of others’ perspectives; allows for meaningful connections
- Hard Work: Driven, diligent, and committed to putting the effort required for excellence.
- Humility: Displays modesty in success, openness to learning and recognizes contributions of others.
- Integrity: Upholds strong moral principles, ensuring honesty and ethical behavior
- Open-Mindedness: Welcomes new ideas and fosters innovation and diverse thinking.
- Reliability: Consistently delivers on promises and can be counted on in times of need.
- Respect: Treats colleagues, clients, and stakeholders with courtesy, valuing diverse opinions.
- Teamwork: Collaborates effectively with others and priorities team goals
- Transparency: Open about processes and decisions, ensuring trust within the team.
- Trust: Builds and maintains strong, trusting relationships through dependability and consistency
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
