Job Overview
Total Business Systems is seeking motivated and customer-focused Technical Support Specialists to join our dynamic technical team. We pride ourselves on delivering exceptional IT support remote and onsite with the highest level of professionalism and expertise. Our team plays a vital role in ensuring client satisfaction by resolving a wide range of technical issues across Windows and Mac operating systems, desktop applications, cybersecurity, servers, mobile devices, printers, email and IT networking infrastructures. As a Technical Support Specialist, you will be part of a dedicated group responsible for supporting the IT environments of over 250 small and mid-sized businesses throughout Northeast Florida. Ideal candidates will thrive in a fast-paced, collaborative environment and demonstrate a strong commitment to technical excellence and client service.
You are a great candidate if you have...
*Required* 3-year minimum experience working in an IT environment supporting 30+ user Windows desktop/server environment.
- Well-rounded Microsoft desktop technology experience and user support.
- Advanced experience supporting the following operating systems: Windows 10-11.
- Basic experience with macOS 12 & newer.
- Advanced experience and understanding of Windows Server Active Directory.
- Advanced experience and understanding of IP networking such as DHCP, DNS & IP Schemes.
- Advanced experience with remote desktop protocol applications.
- Ability to work on multiple support tickets at a time.
- Must be a team player and able to work with minimal supervision.
- Strong customer service experience when communicating with clients.
- Attention To Detail
- Centered On Efficiency
- Lively
- Positive Mindset
- Yearning To Learn
- Critical Thinker
- Welcomes Change
- Innovative
- Self-Motivated
- Capability To Multitask
- Strong Sense Of Importance
- Dependable Transportation
- Valid Driver's License
Minimum Requirement: Must hold both of the following and be active:
- CompTIA A+
- CompTIA Network+
*These additional certifications will be recognized and may influence role expectations and compensation.
- CompTIA Security+
- CompTIA Server+
- CompTIA Cloud+
- Google IT Support Professional
- Microsoft Certified: Azure Fundamentals
- HDI Desktop Support Technician
- Cisco Certified Network Associate (CCNA)
- ITIL 4 Foundation
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: Security Operations Analyst Associate
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Azure Fundamentals
- Any other Microsoft, CompTIA and Cisco certifications
- *Other certifications may be considered*
What you'll be doing:
- Support Microsoft Windows desktop technologies.
- Support Apple macOS desktop technologies.
- Support Apple and Android Mobile Devices.
- Software installation, configuration, and troubleshooting.
- Troubleshoot and repair Windows and Mac workstations.
- Advanced Windows Server Active Directory tasks.
- Azure Active Directory Management Support, including Intune.
- Advanced Email Management Tasks.
- On-Site workstation & networking equipment hardware installation.
- Setup and configure enterprise-level networking equipment configurations.
- Monitor network performance and resolve ISP issues.
- Windows server administration tasks.
- New client user add/change/remove.
- Manage and configure business application support and client-side application support.
- Respond to support tickets and alerts.
- Organize and execute projects that may extend up to 1 month.
- Consult with our clients and offer guidance on technology use and best practices.
- Responsible for detailed documentation and follow-up with clients.
- Communicate the need for escalation promptly.
- Able to critically think, produce, maintain and update technical documentation.
- Provide fast and friendly tech support to end-users, IT managers, and C-level executives.
Typical Week:
- 60% Escalated Helpdesk Support, 25% Windows Server & Networking Support, 10% Other IT Related Tasks, 5% Training/Meetings
Are you a driven professional with a passion for delivering exceptional technical support? Total Business Systems is looking for individuals who are committed to ensuring seamless operations for our end-users. As a Technical Support Specialist, you will play a key role in maintaining client satisfaction and operational efficiency. We offer a competitive compensation package, opportunities for career advancement, and a collaborative, supportive work environment where your contributions are valued.
Job Type: Full-time
Pay: $25.00 - $40.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
