Top 8 It service manager Jobs in Jacksonville Fl

IT Service Lead / Dispatcher
Advanced IT Support —Jacksonville, FL
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
14h
Manager, IT Service Orchestration
Deloitte —Jacksonville, FL
- $97,000 - $179,000 a year
- Full-time
- Computer science
- Computer Science
- 3 years
6d
Senior Manager, IT Service Orchestration
Deloitte —Jacksonville, FL
- $118,000 - $218,000 a year
- Full-time
- Computer science
- Computer Science
- Master's degree
6d
Technical Service Desk Supervisor
Florida State College at Jacksonville —Jacksonville, FL
- $46,539.52 a year
- Full-time
- Mid-level
- Supervising experience
- University
MLL - Service Delivery Lead
Vkollab Technologies —Jacksonville, FL
- Full-time
- 5 years
- In-person
- Senior level
Quick Apply
10d
Field Support Technician
Ovation Workplace Services Inc —Jacksonville, FL
- $45,000 - $49,000 a year
- Weekends as needed
- Clean driving record
- Computer Science
- Mid-level
Quick Apply

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IT Service Lead / Dispatcher

Advanced IT Support
Jacksonville, FL

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year
14 hours ago

Benefits

Paid holidays
Health insurance
401(k)
Paid time off

Qualifications

ConnectWise
Network troubleshooting
Help desk support experience
Technical support via phone
Triage
In-person customer service
Windows
Managing clients in a customer support role
Dispatching
Driver's License
Microsoft 365 support
Root cause analysis
Client interaction via phone calls

Full Job Description

About Us

We are a growing Managed Service Provider serving small and mid-sized businesses. We are not a giant help desk where clients are just a ticket number. We are a small, capable team that takes pride in showing up, owning problems, and treating our clients like they matter. We deliver responsive IT support, projects, and solutions, and we believe a small company that cares more can outperform a big one every time.

As we grow, we are looking to add a key member to our service team who shares that mindset.

About the Role

This is a role for an experienced technician who can carry a technical workload while helping keep our service operation running smoothly. About two thirds of your time is hands-on technical work, resolving the tougher tickets that our Tier 1 and Tier 2 technicians escalate. The rest of your time is spent coordinating the service board, driving tickets to completion, and making sure nothing falls through the cracks when we get busy.

You will be the senior point of resolution on the help desk and the person who keeps work flowing across the team. It is a role with real ownership, a direct line to leadership, and a clear path to grow into a dedicated Service Manager position as the company scales.

What You'll Do

Technical Support

Serve as the primary escalation point for Tier 1 and Tier 2 technicians
Own and resolve complex, multi-session issues that require deep troubleshooting and strong problem retention
Handle the harder tickets across networking, Microsoft 365, identity, endpoints, and common small business infrastructure
Document root causes and resolutions so recurring issues get handled faster over time
Coordinate with our Solutions Engineer on anything that crosses into project or design work
Travel to client sites for onsite support and hands-on work when remote resolution is not possible

Service Coordination

Own the day-to-day service board, including triage, prioritization, and assignment
Drive tickets to completion and hold the team accountable for follow-up and ownership
Monitor aging and stalled tickets and keep them moving, especially during busy periods
Manage scheduling and dispatch of onsite and remote work
Keep clients informed on status and set clear expectations on timelines
Watch SLA adherence and flag risks before they become problems

What We're Looking For

Required

3+ years in an MSP or multi-client IT support environment
Strong hands-on troubleshooting across networking, Microsoft 365, Windows, and small business infrastructure
The ability to hold a complex problem across multiple sessions and methodically work it to resolution
A track record of owning issues to completion rather than passing them along
Comfortable communicating directly with clients, both in writing and on the phone
Organized and disciplined, the kind of person who does not let things slip when it gets busy
Reliable transportation, a valid driver's license, and willingness to travel to local client sites as needed

Nice to Have

Experience with a PSA and RMM platform (ConnectWise is a plus)
Prior experience as a dispatcher, service coordinator, or team lead
Relevant certifications (CompTIA, Microsoft, networking, etc.)
Experience mentoring or supporting junior technicians

What We Offer

Competitive salary based on experience
Health insurance
Paid time off and paid holidays
Certification and training reimbursement
A direct line to leadership and real input on how we operate
A clear path to grow into a Service Manager role as we scale
A small, supportive team that actually has each other's backs

Why This Role Matters

This is not a role where you get lost in a big organization. You will have real ownership of how our service runs, a direct line to the owner, and the chance to shape the position as we grow. If you do it well, this becomes a service leadership role over time.

How to Apply

If this sounds like you, we would love to hear from you. Apply through Indeed with your resume and a short note about why this role fits what you are looking for. We read every application and respond to serious candidates directly.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Application Question(s):

What PSA/RMM Software have you used and for how long?
This job may require climbing ladders and carrying up to 50lbs, are you OK with this?
This position requires local travel to client locations, are you OK with this?

Work Location: In person

Quick Apply

Refine Your Search

it service manager jobs in jacksonville fl

IT Service Lead / Dispatcher

Manager, IT Service Orchestration

Senior Manager, IT Service Orchestration

Technical Service Desk Supervisor

MLL - Service Delivery Lead

Field Support Technician

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