Role:
The Lending Systems Administrator is the subject matter expert responsible for managing the efficiency, operation, performance, and ongoing optimization of the Credit Union’s consumer lending systems. This role requires demonstrated hands-on experience administering and supporting both MeridianLink and CRIF SelectLink lending platforms. The incumbent is responsible for gathering and analyzing data to support system management, maintenance, performance monitoring, workflow automation, testing, and enhancements.
Working closely with lending, operations, compliance, and technology teams, this role drives system optimization, increases automated functionality, manages system releases and upgrades, and oversees testing and training across all lending system environments and integrated vendor solutions. The Lending Systems Administrator also ensures the timely compliance review of lending documents and serves as the primary relationship manager for vendors supporting lending document generation, system implementation, and ongoing maintenance.
Major Duties and Responsibilities:
35% System Analysis, Enhancement, and Process Optimization
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Manage the efficiency/effectiveness, improve the performance of, and oversee the maintenance of Community First's Consumer Lending Origination Systems.
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Monitor and maintain the accuracy and integrity of lending data within the systems.
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Work with the applicable business units to program and maintain advanced decisioning rules, business rules, process workflows, and decision authority levels.
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Perform periodic analysis of lending systems to identify gaps, inefficiencies, and areas for improvement.
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Execute initiatives to deploy the most up to date features and functionality in collaboration with business needs.
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Build, test and implement system enhancements and review listed enhancements for recommendation to management periodic optional and required system releases.
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Oversee installation and maintenance of hardware and software for 3rd party integrations to the lending systems.
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Join necessary projects as the LOS SME, representing both the LOS and lending department needs and provide system assistance, testing and advancement as needs arise for both corporate and departmental projects.
25% System Support and Training
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Provide assistance and support to system users, addressing inquiries and troubleshooting issues.
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Complete basic system maintenance and daily functions for the routine operations of the lending system.
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Assist in the development of training materials for new and existing users to ensure effective system utilization.
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Serve as a point of contact for user feedback and system-related inquiries.
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Maintain and manage system designations and access.
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Maintain the testing and training environments as well as the coordination with the production environment.
25% Data Integrity Production, Reporting, and Validation
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Gather and analyze data in support of Senior Management needs, systems management/maintenance, and Lending staff performance metrics.
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Address needed and available system upgrades to allow for the most accurate and functional company data sets.
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Coordinate with senior management and marketing for member and non-member lending campaign data needs.
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Coordinate where necessary with the Lending BA and IT departments to address their needs for data exports and automation including testing and validation.
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Address areas of departmental functionality, where automation and efficiency of the lending teams may be addressed through the creation of reporting and system enhancements.
15% Document Maintenance, Compliance, and Storage Management
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Maintain and administer the lending documents integration with the LOS.
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Keep abreast of lending compliance rules and regulations as they apply to the document application, retention and storage.
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Address Document testing and validation in conjunction with the LOS provider and applicable lending departments.
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Address LOS integration with the system of record to verify the accurate and timely storage of lending documents.
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Provide assistance to lending management with requested advancements in processes as they relate to documents, document mapping, testing and storage, specifically targeting areas of automation.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Knowledge and Skills:
Experience - Five years to eight years of similar or related experience. Experience in administering, supporting, and enhancing MeridianLink (required) and CRIF SelectLink lending systems (preferred) in a financial institution environment.
Education - A college degree.
Interpersonal Skills - A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
ADA Requirements
PHYSICAL REQUIREMENTS - Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6- 8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.
WORKING CONDITIONS - Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.
MENTAL AND/OR EMOTIONAL REQUIREMENTS - Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Community First Credit Union is an Equal Opportunity Employer. Community First values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
