Position Summary:
The SSVF Central Program Director reports directly to the Chief Veteran Services Officer at Changing Homelessness. The position will be responsible for overseeing the operations of the Navigation and Case Management teams of the Supportive Services for Veteran Families (SSVF) Program. The role is based in Jacksonville, FL., and its services extend to 9 counties in Northeast Florida and Southeast Georgia. This position will have two direct reports: the Central Inflow and Central Outflow Veteran Services Managers.
The responsibilities for this role will be directly tied to partnering with the Chief Veteran Services Officer to implement the strategy and operations necessary to end Veteran homelessness in these communities.
This position will be the driving force to ensure Veteran households in this catchment area are not only quickly identified and connected with the SSVF Program, but that their homelessness is brief, rare, and non-recurring. This includes developing new partnerships and enhancing existing relationships with community agencies (not limited to the Department of Veteran Affairs (VA), local Public Housing Authorities, Continuum of Care partners, etc.) to streamline services for Veterans and overcome systemic barriers. In addition, the role will be integral in monitoring program data and outcomes, soliciting feedback from households served and vendors for improvements, developing innovative processes, ensuring a high level of data quality, and relentless process improvement.
The responsibilities of this role will therefore extend to the following counties in Northeast Florida and Southeast Georgia: Duval, Clay, Nassau, Baker, Charlton, Camden, Ware, Brantley, and Pierce.
Position Responsibilities:
· Collaborating with the Chief Veteran Services Officer to develop and implement the strategies and operations necessary to end Veteran homelessness throughout the catchment area
· Developing and maintaining vital partnerships with community partners including, but not limited to, the Department of Veteran Affairs (VA), the North Florida/South Georgia VA Health System, local Public Housing Authorities, Continuum of Care partners, Jacksonville Veteran Leadership group partners, and other relevant stakeholders
· Identifying new community partners to establish a framework of essential resources, programs, community processes, etc. for Veteran households and staff referrals
· Leading, supporting, and training the Central Inflow and Central Outflow Veteran Services Managers, as well as their respective Client Services Team Leads, as needed
· Supporting the development and training of all SSVF Program staff by implementing the Veteran Services annual training plan, presenting at ongoing training sessions, and supporting Managers in hosting bi-monthly Listen and Learn sessions
· Monitoring and assessing the various inflow (referrals, eligibility, and certification) processes, data, and outcomes for the whole SSVF Program to ensure ongoing grant compliance and reduced length of time for access to the program’s services
· Monitoring and assessing the various outflow (case management, permanent housing placement, supportive services) processes for grant compliance and successful Veteran household outcomes
· Developing and monitoring a quarterly outreach plan in collaboration with the Central Inflow Veteran Services Manager to ensure Veteran households experiencing homelessness are quickly identified and connected to SSVF Program supportive services
· Developing and monitoring a quarterly vendor identification plan in collaboration with the SSVF Southern Program Director, and Central Outflow and Special Veteran Services Managers to identify new vendor relationships that will support increased permanent housing placements
· Engaging in teambuilding activities to enhance departmental relationships and team morale
· Partnering with the Chief Veteran Services Officer to consistently evaluate the SSVF Program for ongoing VA monitoring and accreditation surveys
· Developing the strategy and agenda, in tandem with the Veteran System Manager, for the Jacksonville Veteran Leadership group, including preparation and facilitation of quarterly workshops
· Implementing the necessary operations to achieve the VA’s OneTeam Toolkit outcomes for an
· effective system of care in all communities
· Partnering effectively with the SSVF Program Directors in areas of training, hosting of meetings, operationalizing strategies, and as needed
· Sharing hosting responsibilities for quarterly program-wide meetings to review and develop new processes based on client surveys, grievances, and critical incidents
· Monitoring the Certification, Recertification, and Exit inboxes, plus the Eligibility Screening Spreadsheets to avoid backlogs and redistribute duties
· Assisting in the recruitment, onboarding, and training of new staff
· Monitoring staff performance and provide constructive feedback and coaching, including, but not limited to preparing and performing 45-90 day reviews and annual performance appraisals and following agency coaching and performance counseling guidelines, as needed
· Ensuring adherence to legal and company policies and procedures
· Maintaining confidentiality of all staff, agency, and client information
· Maintains a safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations
· Providing quality service by enforcing quality and customer service standards
· Complying with and promoting compliance with the SSVF Program Guide and agency policies and procedures
· Other duties as assigned
Position Requirements:
· Educational background can be diverse; however, a degree in a related field or a minimum of three (3) years of relevant work experience preferred
· Experience working or volunteering in nonprofit or government settings addressing housing or other social services preferred
· Lived experience with homelessness preferred
· Veterans and/or experience working with Veterans preferred
Knowledge, Skills, and Abilities Required:
· Passionate about ending homelessness among Veterans in the community
· Knowledge of various homeless interventions and Housing First practices
· Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team
· Working knowledge of community Veteran resources
· Skilled at building trust and rapport with people from diverse backgrounds
· Knowledge of grant funding policies and procedures and applicable local, state, federal, and CHI regulations
· A strong public service orientation to work well with staff and other stakeholders
· Proven experience as a supervisor or relevant role
· Familiarity with company policies and legal guidelines of the field
· Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System
· Ability to remain calm in stressful/chaotic situations
Physical Demands:
· Periods of walking, standing, or sitting in an office or field environment for service provision
· Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds
· Ability to operate a motor vehicle
Employment Disclaimer
Employment with Changing Homelessness, Inc. is contingent upon meeting applicable eligibility and compliance requirements following a conditional offer of employment. These may include authorization to work in the United States, required background and drug screenings, and maintaining a valid driver’s license. Client-facing roles require access to a reliable vehicle.
Candidates who are current clients or who have received services within the past 90 days are not eligible for consideration. Former employees eligible for rehire must wait 90 days from their separation date before reapplying.
Changing Homelessness, Inc. does not discriminate on the basis of any status protected by applicable law.
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
